vw Leeds was good customer service from the sale manger and Helen angood sale of the car she was good customer service give everything what i needed and support and if I got stuck she was there to giv... See more
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We went to buy a car after a previous dealer couldn't fulfil the deal agreed. The process at VW was so different we went in, spoke to Daniel Gosling and gave him our wishlist and we walked out of th... See more
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The personal service that I received from Abdul Amin from my initial enquiry through to taking delivery of my new car was first class throughout. He was available throughout the process to answer any... See more
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Abdul was incredibly helpful from our first meeting to picking up my new car. He went above and beyond to resolve issues with BCA collecting my previously leased vehicle to ensure that I could collect... See more
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Company details
About Vertu Motors - Volkswagen Leeds
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Elland Road, LS11 8TU, Leeds, West Yorkshire, United Kingdom
- 0344 659 8176
4.8
Excellent
207 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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Great experience
Great experience, buying a new car from Vertu was very straightforward, Helen looked after all my issues and kept me updated during the process, I had a few issues which caused me to delay taking delivery, but wasn't a problem, Helen adapted to my timescale. Good handover on collection day, thank you.
March 31, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Leeds
Good afternoon Neil,
Thank you for your review. It’s great to hear the process was straightforward and that Helen kept you well supported and informed throughout, especially when adapting to your timescale. We’re pleased everything went smoothly, including the handover on collection day.
Kind regards,
Dean
Danny was outstanding
Myself and my mother came to VW Leeds after a very disappointing experience over at the Keighley branch. The difference between the customer service and experience couldn’t be more different.
We were able to see Danny at late notice and he was an absolute credit to the team! He epitomises exactly how a paying customer should be treated and we had an incredible experience that day! We ended up settling on the car of my choosing there and then which was picked up the week later.
We couldn’t have been happy with the day and the overall experience
March 10, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Leeds
Thank you very much for taking the time to share such detailed feedback. We’re delighted to hear that your experience at Volkswagen Leeds was such a positive one and made such a clear contrast to your previous visit elsewhere.
Your kind words about Danny are truly appreciated. It’s wonderful to hear that he was able to accommodate you at short notice and deliver the high standard of customer care you deserve. Knowing that his approach made you and your mother feel valued and confident, and that you were happy to proceed with your chosen car there and then, means a great deal to us.
We’re so pleased to hear that the overall experience exceeded your expectations and that everything went smoothly through to collection the following week. Your feedback will be shared with Danny and the wider team.
Thank you again for choosing Volkswagen Leeds — we hope you continue to enjoy your new car.
Kind regards,
Liza
Great Experience
We would like to thank Helen for making our experience smooth and easy, from our test drive to collecting the car. Everything was organised and as discussed and we picked up our car with ease.
April 25, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Leeds
Thank you for your kind feedback. We’re delighted to hear that Helen helped make your experience smooth and easy from the test drive through to collection. It’s great to know everything was well organised and delivered as discussed, allowing you to pick up your car with ease. Your comments are very much appreciated.
Kind regards,
Matthew
I have to say we have had a great…
I have to say we have had a great experience buying from Alex, she is fab then afterwards grom Greg Hornett who went above and beyond to address a couple of minor issues, what a great team all round
Thank you
April 10, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Leeds
Thank you very much for taking the time to share your experience.
We’re delighted to hear that Alex made such a positive impression during your purchase and that Greg Hornett continued that great service afterwards by going above and beyond to resolve the minor issues. It’s fantastic to know the teamwork really stood out and helped make the overall experience such a positive one.
Your kind words will be shared with both Alex and Greg, and we truly appreciate your recommendation. We hope you’re enjoying your vehicle and please don’t hesitate to contact us if we can help in the future.
Kind regards,
Keith
Reply from Vertu Motors - Volkswagen Leeds
Dear Eleanor,
Thank you for taking the time to leave your feedback. We’re delighted to hear that you received great customer service and found the team to be very supportive during your visit.
Your comments are very much appreciated and will be shared with the team at Volkswagen Leeds. Thank you again for choosing us.
Kind regards,
Liza
This was a very enjoyable experience
This was a very enjoyable experience
Big thanks to Kane and Sam for all there help
I will recommend Vertu to all my friends and family
April 16, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Leeds
Dear Michael,
Thank you for taking the time to share your feedback. We’re delighted to hear that you had such an enjoyable experience.
Your kind thanks to Kane and Sam are very much appreciated, and it’s great to know they were able to support you so well throughout. Your recommendation to friends and family means a great deal to us and will be shared with the team at Volkswagen Leeds.
Thank you again for choosing Vertu.
Kind regards,
Liza
Dan G was great...welcoming sales rep…
Dan G was great...welcoming sales rep who didn't give the hard sell. Car was perfect as well as the deal made. Thanks...
April 21, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Leeds
Dear Matthew,
Thank you for taking the time to share your feedback. We’re delighted to hear that you had such a positive experience and that Dan G provided a welcoming, pressure‑free approach throughout the process.
It’s great to know that both the car and the deal met your expectations. Your kind comments will be shared with Dan and the team. Thank you again for choosing Volkswagen Leeds.
Kind regards,
Liza
Shane was great
Shane was great, friendly and knowledgable and made the whole experience an easy and enjoyable one. No pushy sales he just wanted to find the car that I wanted and he achieved! The hot chocolates are fab too!
April 20, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Leeds
Dear Elizabeth,
Thank you for taking the time to share your feedback. We’re delighted to hear that Shane made your experience easy and enjoyable with his friendly, knowledgeable and no‑pressure approach.
It’s great to know that he focused on finding the right car for you and achieved exactly what you were looking for. We’re also pleased to hear you enjoyed the little extras — the hot chocolates are definitely a favourite!
Thank you again for choosing Volkswagen Leeds, and we hope you continue to enjoy your new car.
Kind regards,
Liza
Such a lovely kind and helpful sales…
Such a lovely kind and helpful sales representative. Alex was more than happy to take the time to answer questions, find out things and help us at every step. We love the car we bought!
April 15, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Leeds
Hi there,
Thank you for your lovely feedback. We're delighted to hear that Alex was so kind, helpful, and happy to take the time to support you at every step. It’s wonderful to know all your questions were answered and that you felt well looked after throughout the process. We’re especially pleased to hear that you love the car you bought — that’s what it’s all about!
Your comments are truly appreciated.
Kind regards
Dawn
Daniel Gosling was a really helpful…
Daniel Gosling was a really helpful sales person, got the deal that I needed and updated me with the information that I needed to purchase me car.
April 10, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Leeds
Hi there,
Thank you for your lovely feedback. We're really pleased to hear that Daniel Gosling was so helpful and able to secure the deal you needed. It’s great to know he kept you updated with all the information required to complete your purchase. Your comments are truly appreciated.
Kind regards
Dawn
From stepping into the showroom the…
From stepping into the showroom the customer service was outstanding
March 13, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Leeds
Thank you for your lovely feedback. It’s wonderful to hear that from the moment you stepped into the showroom, the customer service stood out. We truly appreciate your kind words.
Many thanks,
Chloe
Brilliant experience
Brilliant experience. Darren was incredibly helpful and we found the whole process of buying our car here straightforward.
March 20, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Leeds
Hi both,
Thank you so much for your brilliant 5‑star review! We’re delighted to hear that you had such a positive experience at Volkswagen Leeds. It’s wonderful to know that Darren was incredibly helpful and made the whole process of buying your car feel straightforward — exactly what we always aim to deliver.
We really appreciate you taking the time to share your feedback, and we hope you enjoy your new car!
Kind regards,
Liza.
Kane Ramsden fronted a great job for…
Kane Ramsden fronted a great job for Vertu, super friendly, highly professional & efficient credit to Vertu. Well done from a very happy customer
March 18, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Leeds
Hi Mark,
Thank you so much for your fantastic 5‑star review! We’re delighted to hear that Kane delivered such a friendly, professional and efficient service. He’ll be thrilled to know he made such a positive impact and helped create a great experience for you.
We truly appreciate your kind words — it’s wonderful to hear you’re a very happy customer.
Kind regards,
Liza.
Best In Class
I came into have a little browse around and had no intentions of walking out with a new car! But that’s exactly what happened, as a result of some friendly smooth talking and clever number crunching by a young man called Daniel Gosling. Daniel listened to what I wanted, my concerns and the budget I had to work with. Once I had chosen the car and filled out the paperwork. I was given timelines and next steps.Daniel kept me informed over the next few weeks of when I my car would arrive and what steps I had to take before collection. The whole process was smooth and stress free thanks to Daniel, and yes I will be referring daughter to come and see Daniel for new car. 10/10 for customer service.
March 20, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Leeds
Thank you for sharing such a fantastic review. It’s wonderful to hear that what started as a casual browse turned into finding the perfect car — and that Daniel played such a key role in making that happen. His ability to listen, understand your needs, and work within your budget clearly made the whole experience smooth and stress‑free. It’s great to know his communication and updates kept you fully informed right up to collection. We’re delighted you had such a positive experience, and it’s lovely to hear you’ll be recommending your daughter to him as well. A well‑deserved 10/10 for customer service.
Kind regards,
Chloe
Brought a Mercedes A Class from VW…
Brought a Mercedes A Class from VW Vertu Leeds.
Lucas was extremely polite, knowledgeable, friendly & very helpful from first phone call to confirm my test drive, throughout my part ex negotiations & successfully upselling a couple of maintenance packages, no hard sales pressure!
All round great customer experience, would definitely recommend & consider for future purchases.
Thank you Lucas & Vertu!
March 16, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Leeds
Hi Jake,
Thank you for the brilliant 5‑star review. It’s great to hear you had such a smooth, enjoyable experience from start to finish. Andy will be really pleased with your feedback — his professional, helpful approach clearly made a big difference.
Fantastic to hear you’re loving the Honda e:Ny1 as well. Highly recommending us means a lot.
Kind regards,
Kerry
Thank you so much Shane
Words are not enough to express my gratitude to Shane and the team at Volkswagen Centre Leeds. We received excellent service from beginning to the end of the process, being regularly updated all the way through. Not enough we’ve got our dream van, Shane went an extra mile sorting private reg transfer. Thank you so much Shane and the team for making our dream come true!!! 🫶
March 18, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Leeds
Good afternoon Oxana,
Thank you for such a lovely review. I’m really pleased you received excellent service from start to finish, and it’s fantastic to hear Shane kept you updated and even sorted the private reg transfer for you. I’m glad you’re now driving away in your dream van — that’s brilliant to hear. 🫶
Kind regards,
Dean
Friendly service
The purchase process was streamlined and the handover well done, the car was clearly explained
March 18, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Leeds
Thank you, Linda, for taking the time to leave this lovely 5‑star review.
We’re delighted to hear that the purchase process at Volkswagen Leeds was streamlined and that the handover was carried out so well. It’s great to know the team took the time to explain your new car clearly, ensuring you felt confident and informed before driving away.
Your feedback is truly appreciated and will be shared with the team.
If there’s anything more we can assist you with, please don’t hesitate to get in touch.
Kind regards,
Liza
Outstanding Service – Went Above and Beyond to Deliver My Tayron R-Line Edition
I had an excellent experience with Virtu Volkswagen Leeds.
Kane, who managed my purchase, was outstanding throughout the process. He was professional, responsive, genuinely committed to resolving issues and ensuring I received the vehicle I had ordered. His communication was clear, consistent, and timely.
I was also supported by Samuel Dyer, the New Car Sales Manager, who also went above and beyond to ensure everything was right. Their combined efforts, professionalism and customer-focused approach really stood out.
Thanks to Kane and Samuel, I received my vehicle and I am delighted with it. I would not hesitate to recommend Virtu Volkswagen Leeds based on this experience.
March 13, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Leeds
Hi Sana
Thank you for your excellent feedback. We're delighted to hear that you had such a positive experience with Vertu Volkswagen Leeds. It’s wonderful to know that Kane supported you so professionally throughout the entire purchase — keeping communication clear, consistent, and timely, and ensuring every issue was resolved so you received exactly the vehicle you ordered.
We’re also really pleased that Samuel Dyer went above and beyond to make sure everything was just right. Their combined professionalism and customer‑focused approach truly stand out, and your recognition means a great deal to the team.
We're thrilled to hear you're delighted with your new vehicle, and we truly appreciate your recommendation.
Kind regards
Dawn
Vertu Leeds
Darren was our sales executive and was amazing from start to finish. We part exchanged our vehicle and he couldn’t have made it any easier, answering all our questions, keeping us updated at every stage and not putting any pressure on us when it came to making our final decision. We received our new vehicle the following week and are over the moon with our car. We want to say a massive thank you to Darren for all your help.
March 13, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Leeds
Hi Anna,
Thank you for your fantastic 5‑star review. We’re delighted to hear that Darren provided such excellent service throughout your experience at Volkswagen Leeds. It’s wonderful to know that he made the part‑exchange process easy, answered all your questions, kept you updated at every stage, and ensured you never felt under pressure when making your final decision.
We’re thrilled that you received your new vehicle so quickly and that you’re over the moon with it. We’ll make sure Darren sees your lovely feedback — it will mean a great deal to him.
Thank you again for taking the time to share your experience, and we hope you enjoy every moment in your new car.
Kind regards,
Liza
The salesman
The salesman, Shane Gough, obviously has a job to do which he carried out in a very professional, yet friendly manner from start to finish. As a previous lapsed customer, Shane helped restore my faith in the Leeds VW branch. I would certainly recommend the branch to friends & family. Well done!
March 12, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Leeds
Hi Andrew,
Thank you so much for your fantastic 5‑star review. We’re delighted to hear that Shane provided such professional yet friendly service throughout your visit. It’s especially rewarding to know that, as a returning customer, your experience with Shane helped restore your confidence in our Leeds Volkswagen branch.
Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your feedback. We look forward to welcoming you, your friends, and your family again in the future.
Kind regards,
Liza
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