vw Leeds was good customer service from the sale manger and Helen angood sale of the car she was good customer service give everything what i needed and support and if I got stuck she was there to giv... See more
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We went to buy a car after a previous dealer couldn't fulfil the deal agreed. The process at VW was so different we went in, spoke to Daniel Gosling and gave him our wishlist and we walked out of th... See more
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Company details
About Vertu Motors - Volkswagen Leeds
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Elland Road, LS11 8TU, Leeds, West Yorkshire, United Kingdom
- 0344 659 8176
4.8
Excellent
207 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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Great experience
Well looked after from start to finish,kept up to date with everything until we drove our new id3 away….special thanks to Alex who went beyond to ensure everything went as smoothly as possible
March 5, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Leeds
Hi Scott
Thank you for your lovely feedback. We're delighted to hear you were well looked after from start to finish and kept fully up to date right up until driving your new ID.3 away. A special thank you for mentioning Alex — we're so pleased to hear he went above and beyond to ensure everything went as smoothly as possible.
Your comments are truly appreciated.
Kind regards
Dawn
Reply from Vertu Motors - Volkswagen Leeds
Thank you so much for your kind words! We are so happy to hear that Shane was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Keith
Simply a breeze…
The whole experience was pain and stress free and special thanks goes to staff member Helen Angood for ensuring all went so smoothly.
February 26, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Leeds
Hi Sean,
Thank you so much for your brilliant 5‑star review! We’re delighted to hear that your experience was completely pain‑free and stress‑free. It’s wonderful to know that Helen Angood helped ensure everything went smoothly for you — she’ll be so pleased with your feedback.
We really appreciate you taking the time to share your experience with Vertu Volkswagen Leeds.
Kind regards,
Liza
Everything is expected from the…
Everything is expected from the dealership really helpful delighted with the car
February 27, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Leeds
Hi Graham,
Thank you for the great 5‑star review. It’s brilliant to hear the team were so helpful and that you’re delighted with your new car — that’s exactly what we love to hear.
Kind regards,
Kerry
I honestly couldn’t be happier with my…
I honestly couldn’t be happier with my experience — it was smooth, stress-free and completely hassle-free from start to finish.
From the moment I arrived, I was welcomed by Alex, who handled everything for me. She was absolutely amazing — professional, patient, polite and genuinely supportive throughout the whole process. She kept me updated every step of the way, explained everything clearly, and made sure I felt comfortable and confident with everything.
What really stood out was how much she cared about making sure everything went perfectly. Nothing was too much trouble, and she went above and beyond to make the experience easy for me.
I can’t thank her enough and would highly recommend her to anyone. Exceptional service.
She definitely deserves to be recognised. Many thanks alix
February 27, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Leeds
Hi Alix,
Thank you for the wonderful 5‑star review. It’s great to hear how smooth and stress‑free your experience was, and that Alex looked after you so professionally and thoughtfully throughout. Your comments about her patience, clear communication and genuine care really mean a lot, and she’ll be thrilled to receive this recognition.
Kind regards,
Kerry
Leeds Volkswagen
I can’t thank Kane, Kirstie and the rest of the team at Leeds enough. No question was left unanswered, the help and advice has been amazing throughout. After being left with a short time scale of finding a new car, Kane reassured me and took every stress I had on and found me exactly what I wanted. Thank you so so much!
February 23, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Leeds
Hi Jessica,
Thank you for the wonderful 5‑star review. It’s fantastic to hear how well Kane, Kirstie and the whole Leeds team looked after you. Knowing that every question was answered and that the advice and support were consistently amazing really means a lot.
It’s great to hear Kane was able to take the pressure off during your tight timescale and find exactly the car you were looking for — that kind of reassurance and care is exactly what we aim for.
Thank you so much for your kind words.
Kind regards,
Kerry
VW dealership
Easy to access, very clean and presentable showroom.
We received pleasant and efficient service from Alex.
Although we didn't buy the car we anticipated purchasing, we are pleased with the alternative suggested by Alex.
February 17, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Leeds
Thank you for your feedback. We’re really pleased to hear you found the showroom easy to access and well presented. It’s great to know Alex provided pleasant and efficient service, and we’re delighted the alternative car he suggested turned out to be the right choice for you.
We appreciate you taking the time to share your experience.
Kind regards, Keith
Would highly recommend to anyone
The process from start to finish was so easy & quick to get our new car sorted . Helen was amazing i would highly recommend to anyone using this branch , she kept us in the loop & was so helpful throughout. Great experience !!
February 26, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Leeds
Thank you for your fantastic feedback. We’re delighted to hear the whole process was quick and easy for you. It’s great to know Helen looked after you so well, kept you updated, and made everything straightforward.
We really appreciate your recommendation — fantastic to hear it was such a great experience!
Kind regards, Keith
Thank you Vertu Motor Leeds
Thank you Vertu Motorw Leeds. I bought a car yesterday from Shane Gough in Leeds branch. The sale went smoothly Shane knew what was looking for and contacted me once he found a car. The car was transferred to Leeds and it was an easy process. Great communication and a great car buying experience. I part exchanged my car and was offered a good offer. Lovely to meet the manager she introduce herself and thank me for the purchase. Before i left Shane showed me all the features of the car. Thanks again for a lovely relaxed experience for buying my car, I was given lots of information allowing me to make my options. I left with a lovely new car and felt the process was clear and I was well informed with great communication throughout. Thanks again.
February 24, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Leeds
Hi Gemma
Thank you for your fantastic feedback. We're delighted to hear you had such a smooth and relaxed experience at Vertu Motors Leeds. It’s wonderful to know that Shane Gough understood exactly what you were looking for, kept in touch, and contacted you as soon as he found the right car. We're pleased the transfer to Leeds was seamless and that communication remained clear throughout the process.
It’s great to hear you were happy with your part‑exchange offer, and we're glad the manager took the time to introduce herself and thank you personally. We’re also pleased that Shane guided you through all the features before you drove away, ensuring you felt well informed and confident with your new car.
Thank you again for your kind words — we’re thrilled you left with a lovely new car and an experience that felt easy, clear, and enjoyable from start to finish.
Kind regards
Dawn
Great experience from start to finish…
Great experience from start to finish with Alex at Vertu Leeds - Everything was clearly communicated and made the process easy
February 23, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Leeds
Hi Karen
Thank you for your great feedback. We're delighted to hear you had a smooth experience from start to finish with Alex at Vertu Leeds. It’s wonderful to know everything was clearly communicated and the whole process was made easy for you.
Your comments are truly appreciated.
Kind regards
Dawn
I recently visited VW at Elland road
I recently visited VW at Elland road. I was looking to trade in a rarely used second car for a small first car as my eldest is taking driving lessons. The first time I visited I was lucky enough to be introduced to Ben, my sales contact. Ben was genuine, helpful, honest and we had a good chat about my requirements. We couldn’t come to an agreement and left it at that. No pushy sales or drama.
After seeing another car on auto trader and contacting Ben we had another sit down and thanks to Bens persistence and ability to broker a deal all parties are happy with; my eldest now has a new car.
Ben was also kind enough to help with the surprise presenting of the car. First class service all round.
If you’re going to VW leeds at Elland Road. Ask for Ben.
February 23, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Leeds
Thank you for your detailed review. We're delighted to hear that Ben made such a positive impression during your visits to VW Elland Road. His genuine, helpful and honest approach clearly helped you find the right deal without any pressure, which is exactly the experience we aim to deliver.
It’s great to know his persistence and support led to the perfect first car for your eldest—and the surprise handover sounds fantastic. We truly appreciate your recommendation.
Kind regards,
Keith
Ben gave exceptional service
Ben gave exceptional service
Very knowledgeable
Very polite Nothing too
Nothing too much trouble Customer
Customer service 101%
February 18, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Leeds
Thank you for your review, David. We are pleased to hear that Ben provided exceptional service and was knowledgeable, polite and helpful throughout.
Kind regards, Danielle
My experience was very smooth from…
My experience was very smooth from start to finish thanks to Ben who was both professional and friendly. Thanks again!
February 16, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Leeds
Good afternoon Lucy,
Thank you for sharing your feedback. I’m really pleased to hear that your experience was smooth from start to finish, and that Ben’s professionalism and friendly approach made such a positive impact.
If there’s ever anything more we can help with, please feel free to get in touch.
Kind regards,
Dean
Excellent experience buying a new car…
Excellent experience buying a new car at VW Leeds. Darren was fantastic - he listened to what I wanted and gave excellent advice without being pushy. I traded in my old car and got a good price on that too. I collected my new car last week and I am thrilled with it. Thank you!
January 24, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Leeds
Hi Janet,
Thank you for leaving this review. We are so pleased to hear you had an excellent experience at VW Leeds. It is great to know that Darren listened to what you wanted and offered helpful advice without being pushy. We are also glad you were happy with your part exchange and that you are thrilled with your new car.
Thank you again for your lovely feedback.
Kind regards,
Danielle
Great people providing great sales support
Great sales support from Darren and Dan while i was looking for a car and throughout the sales. Really happy with my new car and excellent service provided by Vertu throughout the sale
February 12, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Leeds
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith
Karolina has been amazing throughout…
Karolina has been amazing throughout the process of purchasing a new vehicle. She has done a great job of explaining the cost, the vehicle specifications and the delivery date.
Nothing has been too much for her and her client care skills are of the highest level. I have had a slight issue with the camera since purchase and she has called me and kept me updated as to the process of getting it looked into. Nothing is to much for her when dealing with a customer and she is a credit to Vertu.
I would never hesitate in recommending her to others as she is warm, friendly and clearly cares about her job and most importantly the customer.
Karolina is one of the nicest sales people I have ever dealt with and my experience has been top notch throughout. Thank you again.
February 10, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Leeds
Thank you for sharing such an outstanding review. I’m delighted to hear how brilliantly Karolina supported you throughout the entire process of purchasing your new vehicle. It’s fantastic that she explained the costs, specifications, and delivery so clearly, and that nothing was ever too much trouble for her.
Her ongoing support—especially keeping you updated regarding the camera issue—shows the exceptional level of care she provides. Your comments about her warmth, professionalism, and genuine commitment to her customers are truly appreciated, and she will be thrilled to receive this feedback.
Karolina is indeed a real credit to Vertu, and it’s wonderful to hear that your experience has been top‑notch from start to finish. Thank you again for your kind words and recommendation.
Kind regards
Keith
Fantastic purchasing experience
From making contact with Helen at Vertu to delivery of vehicle, all within 4 days. Great experience, Helen always available (even on her day off), fulfilled all promises and car delivered as per spec. Can recommend Vertu Leeds and if you get the chance buy your car from Helen.
February 5, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Leeds
Thank you for sharing your experience. We're delighted to hear how smoothly everything went from your first contact with Helen right through to the delivery of your vehicle — all within just four days. It’s wonderful to know that Helen was consistently available, fulfilled every promise, and ensured your car was delivered exactly as specified.
Your recommendation means a great deal to us, and I’ll make sure Helen sees your kind words — she’ll be thrilled.
Kind regards,
Matthew
New Experience- 05/02/26 - 22 times the emergency brake assist has activated
New Experience- 05/02/26 - 22 times the emergency brake assist has activated.
The emergency brake assist activated again. No obstructions, no hazards and no third party involvement.
I was travelling at approximately 15mph entering a car park and it just activated all of a sudden.
Again, clear evidence that the car is faulty, dangerous and unsafe and not fit for purpose.
This is TWENTY-TWO times now since March 2025.
The fault doesn’t show on inspection so it will continue to happen.
The car is littered with faults and there are multiple emergency recalls on the VW ID range because their software / hardware systems are not fit for purpose.
Vertu Motors refuse to help and take any responsibility to end my lease and take the car off the road. The lease was organised and arranged through their Leeds VW branch, so they have a responsibility to help me. Even two of their staff have told me the there are a lot of faults with the VW ID range. They have been multiple emergency recalls for the VW ID cars.
They are happy for me to continue to drive a car that has previously caused me and my son injury, multiple times. They said the EBA activating for no reason is normal and I just have to put up with it for another 3 years!
I’m now having to submit them a letter of action before seeking legal action as they have mis-leased me a car that is not fit for purpose and is not of a good standard of quality and they are being negligent.
Again, I have had no contact with them after my previous review when I was told their management team would contact me.
Again, this is causing me severe stress and anxiety. I’m being ignored and treated as a liar. It has already caused me and my son injuries. They do NOT care about their customers and have fallen far short of their customer policies.
February 5, 2026
Unprompted review
Darren made buying a car easy and no…
Darren made buying a car easy and no nonsense, really appreciated the approach, and time spent supporting me to make the right decision on a car that suits me. Was the best, easy going car purchasing experience i have had.
January 31, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Leeds
Good morning James,
Thank you for your fantastic review. It’s great to hear that Darren made the process easy, straightforward, and supportive while helping you choose the right car. We’re delighted it was your best and most relaxed car-buying experience.
Kind regards,
Dean
Best car buying experience we've had
If you want to buy a new car we would 100% recommend visiting VW in leeds and asking for Karolina. Helpful, no stress or pressure service that ran smoothly. One of the easiest car purchases we've done and Super happy with the car and price
January 23, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Leeds
Thank you for sharing such a warm and enthusiastic review. It’s brilliant to hear how smooth and stress‑free the whole experience felt for you — that’s exactly how buying a new car should be. Karolina clearly made a real impression with her helpful, pressure‑free approach, and it’s great to know she helped make the process one of the easiest you’ve had.
Being super happy with both the car and the price is the perfect outcome, and your recommendation will mean a lot to the team in Leeds. Enjoy every mile in your new VW.
Kind regards,
Matthew
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