vw Leeds was good customer service from the sale manger and Helen angood sale of the car she was good customer service give everything what i needed and support and if I got stuck she was there to giv... See more
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We went to buy a car after a previous dealer couldn't fulfil the deal agreed. The process at VW was so different we went in, spoke to Daniel Gosling and gave him our wishlist and we walked out of th... See more
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The personal service that I received from Abdul Amin from my initial enquiry through to taking delivery of my new car was first class throughout. He was available throughout the process to answer any... See more
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Abdul was incredibly helpful from our first meeting to picking up my new car. He went above and beyond to resolve issues with BCA collecting my previously leased vehicle to ensure that I could collect... See more
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Company details
About Vertu Motors - Volkswagen Leeds
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Elland Road, LS11 8TU, Leeds, West Yorkshire, United Kingdom
- 0344 659 8176
4.8
Excellent
207 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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Purchase of new T Roc
We bought a VW T Roc last week and the salesman Lucas was very helpful & professional through the whole process
January 30, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Leeds
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith
I was well informed and got exactly…
I was well informed and got exactly what I wanted with the car.
January 30, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Leeds
Good afternoon, Thank you for your feedback. We’re really pleased to hear that you felt well informed throughout the process and were able to get exactly what you wanted from your new car. Providing clear guidance and helping customers find the right vehicle is exactly what we aim for.
We truly appreciate your comments. Kind regards, Kerry
I had a really good experience with Darren
I had a really good experience with Darren at Volkswagen when swapping my car. He made the whole process easy and stress-free, explaining everything clearly with each step. Darren was professional, genuinely helpful and nothing felt rushed. Communication was great throughout and the handover went smoothly. Really happy with the service and would definitely recommend Darren to anyone looking to change their car.
January 30, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Leeds
Good morning. Thank you for taking the time to share such a lovely review. We’re delighted to hear that Darren made your car swap so easy and stress‑free, guiding you clearly through each step of the process. His professional, genuinely helpful approach — and the fact that nothing ever felt rushed — is exactly the experience we aim to deliver.
It’s great to know communication was smooth throughout and that the handover went perfectly. We really appreciate your recommendation and are thrilled you’re so happy with the service.
Enjoy your new car, and we hope to welcome you back again in the future. Kind regards, Kerry
Alex was very friendly and informative.
Alex was very friendly and informative.
She answered all our questions and made the sale and purchase of our cars a good experience. Nothing was too much trouble.
Would not hesitate in recommending her in the future.
This is the 4th car we have purchased from VW over the years and have always been very happy with the service.
January 23, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Leeds
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
I had a great experience with the…
I had a great experience with the motability scheme at Vertu Volkswagen Leeds. I’m glad we chose Vertu Volkswagen Leeds, Karolina was fantastic she went above and beyond to get us exactly what we wanted.
January 26, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Leeds
Good afternoon Adeeba. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Karolina and the team. We hope to see you again soon. Happy motoring, Dean
Really great experience
Really great experience, Shane was very good and made the whole process easy and smooth. He stayed in touch and collection was straight forward. Would highly recommend. Thank you Shane
January 23, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Leeds
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
I had an amazing experience at…
I had an amazing experience at Volkswagen with Kane Ramsden. Very helpful and very informative. Kane was a very humble man, and helped me get exactly what I needed. As a young woman buying a car alone, I would highly recommend!
January 20, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Leeds
Good afternoon Caitlin. Thank you so much for your kind words! We are so happy to hear that Kane was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
New car purchase and part exchange
First they were able to provide a test drive with a very similar car, (hard to find)
The salesperson who handled our car purchase, was very helpful and responsive throughout our car purchase experience
January 15, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Leeds
Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Selina
A highly professional and friendly…
A highly professional and friendly service from start to finish. Shane was knowledgeable and helpful throughout and we are delighted with our new car. Highly recommended.
January 9, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Leeds
Good afternoon Peter. Thank you so much for your kind words! We are so happy to hear that Shane was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
Absolutely spot on service form start…
Absolutely spot on service form start to finish from Kane , easy process , made it enjoyable and stress free , will definitely be back
January 2, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Leeds
Good afternoon Liam. Thank you so much for your kind words! We are so happy to hear that Kane was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
Ashton was a great help couldn’t thank…
Ashton was a great help couldn’t thank him enough for organising everything would highly recommend to anyone in the local area
December 10, 2025
Unprompted review
Reply from Vertu Motors - Volkswagen Leeds
Good afternoon Jack. Thank you so much for your kind words! We are so happy to hear that Ashton was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
Excellent friendly service
Everything was nice and easy. Helen was lovely in presenting me with my options over the phone and emails, and she was very responsive. In person she was friendly and helpful while introducing me to my new car :)
December 22, 2025
Unprompted review
Reply from Vertu Motors - Volkswagen Leeds
Good afternoon, Chloe.
Thank you so much for your kind words! We are so happy to hear that Helen was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Danielle
A first rate experience buying a used…
A first rate experience buying a used car (with a trade in) at Vertu Volkswagen Leeds. All of the Vertu members of staff that we interacted with were extremely helpful, friendly and professional. Shane, who looked after us as we went through the process was outstanding. Very pleased with the car. Many thanks.
December 19, 2025
Unprompted review
Reply from Vertu Motors - Volkswagen Leeds
Good afternoon Chris. Thank you so much for your kind words! We are so happy to hear that Shane was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
Poor Experience
Service was booked online.
Email to confirm was confusing and impossible to choose optional work.
On arriving at dealership at 10am every service advisor was busy doing something despite none of them actually serving a customer in person.
Throughout the whole process I felt like I was an annoyance.
They did however do the work and the wash and mini valet was a lot better than I expected!
December 17, 2025
Unprompted review
Reply from Vertu Motors - Volkswagen Leeds
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP3SM1712 Kind regards, Matthew.
Left in the Dark for Weeks
As a basic standard of customer service, a brief phone call twice a week to provide an update would not take much time. Instead, I received only one phone call during the first week of my car being in for a warranty repair. During that call, I was given a date for when the parts were expected to arrive.
A week later, I received a text message (not a phone call). When I called to follow this up, I was told someone would call me back. Instead, I received another text message that didn’t make sense and didn’t clarify the situation.
It appears there is a team working in “customer service” roles who lack basic customer service experience. I’m baffled that this department operates without a clear protocol for keeping customers informed. It seems staff may be avoiding delivering bad news, but regular, accurate updates would prevent customer frustration. A phone call takes two minutes.
Ultimately, it feels as though I’ve received a lower level of service because my car is a fleet vehicle. However, after reading other reviews of the service department, this appears to be a broader issue rather than an isolated one
Three weeks later, my last update regarding my vehicle was on 8 December. Despite texting on Friday 12 December requesting an update, I received no response.
December 16, 2025
Unprompted review
Reply from Vertu Motors - Volkswagen Leeds
Good morning. Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with your information we can certainly have this looked into further for you. Please quote ref TP1L1702 Kind regards, Dean
Alex was amazing from start to finish
Alex was amazing from start to finish, she was very organised and had everything ready when she said she would. Her knowledge and customer service was perfect. Very smooth and easy process. And we love our car!
December 9, 2025
Unprompted review
Reply from Vertu Motors - Volkswagen Leeds
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Shocking dealer, dont care once they've sold
Had my brand new car delivered with a couple of issues. Where do i start from here… they said they would deliver me an EV car, they didnt.
They said it would take a few days, it took 4 weeks!! Poor communication from them the whole time, only time they replied to me when i asked for updates is when they tried sending my car back, multiple times they tried sending it back with the issue still present. They kept saying they would repair it and thats why its taking so long, ended up that this was a factory issue and nothing they could do to help, so they basically had my car the best part of a month for no reason
Just to add the cherry on top, it came back with a brand new fresh scratch on the bumper
Please stay away from this branch and ideally stay away from VW as this is one of the main repair centres.
Heard many others come forward highlighting the same issues and poor service like myself since ive been through it
November 1, 2025
Unprompted review
Reply from Vertu Motors - Volkswagen Leeds
Good morning Shane. Thank you for taking your time to leave this review. We are sorry to hear that you have issues with your car. Our fleet department are aware and will contact you to try and resolve your issues along with getting the scratch sorted, Kind regards, Derrol Witts (General Manager)
A happy customer
Very easy to deal with, purchased on the Saturday, collected on Wednesday. Darren Whitfield was a joy to do business with. Thankyou. Loving the car, happy days!
December 3, 2025
Unprompted review
Reply from Vertu Motors - Volkswagen Leeds
Good afternoon Pamela. Thank you so much for your kind words! We are so happy to hear that Darren was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
Karolina at the Leeds showroom made the…
Karolina at the Leeds showroom made the whole process very easy, exceptional customer service and a pleasure to deal with.
November 15, 2025
Unprompted review
Reply from Vertu Motors - Volkswagen Leeds
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith
No hassle
No hassle, no over selling . Listened to requirements and explained the complex process of buying and part exchanging a car .
November 27, 2025
Unprompted review
Reply from Vertu Motors - Volkswagen Leeds
Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew.
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