Vertu Motors - Volkswagen Mansfield Reviews 

154
TrustScore 5 out of 5

4.8

206 Chesterfield Road North, NG19 7JG Mansfield, Nottinghamshire, GB


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Rated 5 out of 5 stars

Pity can only give 5 stars! After having my pants pulled down by another vw dealership the day before ! These guys are absolutely are to go to again in future, Jamie the salesman was so easy to deal w... See more

Company replied

Rated 5 out of 5 stars

Spent a week shopping around for a new TRoc 150 life in white for my daughter.I had a great deal from Vertu VW in Mansfield who had the car l wanted in stock so no long wait. Steve Morgan took care... See more

Company replied

Rated 5 out of 5 stars

Came to Mansfield after a bad experience at JCT600. Met Joe and the service was fantastic. Really down to earth, brilliant experience. Everything explained clearly, deal was done and kept smooth.... See more

Company replied

Rated 5 out of 5 stars

Outstanding service from our first inquiry from Stephen Morgan to our departure with our lovely new Tiguan. Regular phone calls to update us on the progress of our new vehicle and a very pleasing part... See more

Company replied


Company details

  1. Car Dealer
  2. Auto Parts Store
  3. Car Repair and Maintenance
  4. Motor Vehicle Dealer
  5. Used Car Dealer

About Vertu Motors - Volkswagen Mansfield

Written by the company

Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.

Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.

With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.

We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.

It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.

Contact info

  • 206 Chesterfield Road North, NG19 7JG, Mansfield, Nottinghamshire, United Kingdom

  • 0344 659 4030

4.8

Excellent

TrustScore 5 out of 5

154 reviews

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Replied to 96% of negative reviews

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4.8

All reviews

(154)

13,624 reviews in the last 12 months

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Rated 5 out of 5 stars

Mark at Vertu Mansfield has acquired…

Mark at Vertu Mansfield has acquired and sorted the deals on our last three cars and his service is top drawer.
I’m quite pushy for everything being perfect and Mark delivered that without question, very professional guy and a credit to the Vertu brand.
Many thanks again Mark

Aaron & Shaun Hicks-Henry.

January 30, 2026
Unprompted review
Vertu Motors  - Volkswagen Mansfield logo

Reply from Vertu Motors - Volkswagen Mansfield

Good morning, Thank you, Aaron and Shaun, for taking the time to share such fantastic feedback. We’re delighted to hear that Mark has supported you through the purchase of your last three cars and consistently delivered the top‑drawer service you expect. Your comments about his professionalism and attention to detail mean a great deal — he’ll be thrilled to know he’s made such a positive impression.
It’s wonderful to hear that everything was delivered to the high standard you look for. Mark is indeed a real credit to Vertu, and your continued trust is truly appreciated.
Many thanks again for your loyalty and kind words. Kind regards, Kerry

Rated 5 out of 5 stars

Very approachable and knowledgable!

January 30, 2026
Unprompted review
Vertu Motors  - Volkswagen Mansfield logo

Reply from Vertu Motors - Volkswagen Mansfield

Good morning Martin. Thank you for your kind words! We’re really pleased to hear you found the team approachable and knowledgeable. Providing clear, helpful support is something we take great pride in, and feedback like yours means a lot to us. Kind regards, Kerry

Rated 5 out of 5 stars

The guys at Vertu Volkswagen did a…

The guys at Vertu Volkswagen did a fantastic job sorting out my new Golf R. There was a slight issue with one of the air-vents upon purchase (no fault of the dealership). But Mark Robinson went above and beyond to have it speedily repaired.

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer care…

We were from the off made to feel extremely welcome at Vertu Mansfield. Great care was taken to ensure that we were happy with our new car and that everything had been explained correctly.

January 19, 2026
Unprompted review
Vertu Motors  - Volkswagen Mansfield logo

Reply from Vertu Motors - Volkswagen Mansfield

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn

Rated 5 out of 5 stars

Brett was smashing

Brett was smashing, listened to what I was after and made sure I got a great deal. Genuinely, the best car buying experience I've had!

January 14, 2026
Unprompted review
Vertu Motors  - Volkswagen Mansfield logo

Reply from Vertu Motors - Volkswagen Mansfield

Thank you so much for your kind words! We are so happy to hear that Brett was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Selina

Rated 5 out of 5 stars

Excellent service.

Excellent service and knowledgeable staff. I was recommended to use this dealership and was totally satisfied

January 6, 2026
Unprompted review
Vertu Motors  - Volkswagen Mansfield logo

Reply from Vertu Motors - Volkswagen Mansfield

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith

Rated 5 out of 5 stars

Great service from Jamie throughout

Great service throughout, Jamie was very down to earth and took the time to go through all the detail with me. Nothing was too much trouble, there was no hard sell and the great extended warranty offer sealed the deal.

December 31, 2025
Unprompted review
Vertu Motors  - Volkswagen Mansfield logo

Reply from Vertu Motors - Volkswagen Mansfield

Thank you so much for your kind words! We are so happy to hear that Jamie was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe

Rated 5 out of 5 stars

We ordered a new Tayron in June with an…

We ordered a new Tayron in June with an estimated delivery time for Feb 26. We were informed in a timely manner with the progress of the order .Just prior to Christmas we had a call from Stefan to say it had arrived and arranged a mutually convenient time to collect the Tayron.
On the 30th Dec. we arrived and after we finalised the paperwork the vehicle was uncovered in the showroom which was a nice touch to make the occasion quite special, even a couple of customers came over to have a cheeky look at the pristine motor.
All in all probably the best reveal we’ve had on picking up a new car, and we’ve had quite a few over the last 50 Years. The staff was very helpful and friendly, would highly recommend.

December 30, 2025
Unprompted review
Vertu Motors  - Volkswagen Mansfield logo

Reply from Vertu Motors - Volkswagen Mansfield

Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Stefan and the team. We hope to see you again soon. Happy motoring, Chloe

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, which is all I ask for. Should also extend a special mention to Rebecca Drury who was knowledgeable regarding the ID4. Hope to be back soon when my wife starts looking for a new car.

December 23, 2025
Unprompted review
Vertu Motors  - Volkswagen Mansfield logo

Reply from Vertu Motors - Volkswagen Mansfield

Good afternoon, Alan .
Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Danielle

Rated 5 out of 5 stars

Stephen very helpfully

Stephen very helpfully , professional, patient and understanding. Thank you

December 24, 2025
Unprompted review
Vertu Motors  - Volkswagen Mansfield logo

Reply from Vertu Motors - Volkswagen Mansfield

Good morning, Susan .
Thank you so much for your kind words! We are so happy to hear that Stephen was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Danielle

Rated 5 out of 5 stars

NEW CAR

First new car purchase since 2012 and Vertu Mansfield made it a very positive and enjoyable experience. Every aspect of the process was delivered in a friendly and professional manner.

December 19, 2025
Unprompted review
Vertu Motors  - Volkswagen Mansfield logo

Reply from Vertu Motors - Volkswagen Mansfield

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

Rated 5 out of 5 stars

I love my new T roc…

Collected my new automatic t roc yesterday from Mansfield, Naglis was very helpful from test drive to purchase, informed me about controls as I’ve not had a vw before, I live this car and would very recommend Vertu to anyone.

December 17, 2025
Unprompted review
Vertu Motors  - Volkswagen Mansfield logo

Reply from Vertu Motors - Volkswagen Mansfield

Thank you so much for your kind words! We are so happy to hear that Naglis was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.

Rated 5 out of 5 stars

Amazing customer service

Naglis and Brett was amazing! Naglis was knowledgeable and helped me find the perfect car! Thank you :)

November 21, 2025
Unprompted review
Vertu Motors  - Volkswagen Mansfield logo

Reply from Vertu Motors - Volkswagen Mansfield

Good morning Macy. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Naglis, Brett and the team. We hope to see you again soon. Happy motoring, Dean

Rated 5 out of 5 stars

Great service

Very knowledgeable, helpful and friendly staff. This is the third VW we’ve had I we are very pleased with it.

November 20, 2025
Unprompted review
Vertu Motors  - Volkswagen Mansfield logo

Reply from Vertu Motors - Volkswagen Mansfield

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza

Rated 5 out of 5 stars

First Class Repair.

Excellent service from all the staff at the Bodyshop. First class repair on our car after an accident. Top quality finish and colour match. Kept well informed and looked after very well.

November 14, 2025
Unprompted review
Vertu Motors  - Volkswagen Mansfield logo

Reply from Vertu Motors - Volkswagen Mansfield

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

Rated 5 out of 5 stars

Highly recommended

I visited Vertu Volkswagen and met with Stefan at the Mansfield site. From the beginning Stefan was super helpful, friendly and approachable and guided me through the whole process with patience and professionalism. Stefan sought my new car promptly and kept me up to date at every point. I am so happy with my new car and really pleased I decided to visit the Mansfield site. I couldn't recommend them enough- special thank you to Stefan! A positive experience, would recommend Vertu every time, thank you!

November 18, 2025
Unprompted review
Vertu Motors  - Volkswagen Mansfield logo

Reply from Vertu Motors - Volkswagen Mansfield

Good afternoon. Thank you so much for your kind words! We are so happy to hear that Stefan was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean

Rated 5 out of 5 stars

Excellent service buying new car.

Excellent service. Clear explanation of finance agreement. Very good price. All required specifications met.

November 17, 2025
Unprompted review
Vertu Motors  - Volkswagen Mansfield logo

Reply from Vertu Motors - Volkswagen Mansfield

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn

Rated 5 out of 5 stars

Thanks to bev,and all of the team for…

Thanks to bev,and all of the bodyshop team for the excellent quality of workmanship shown,in respraying my front bumper, due to stone chips,also fitting new yellow front fog lights,returning my Honda jazz sport,back to me looking showroom condition again

November 11, 2025
Unprompted review
Vertu Motors  - Volkswagen Mansfield logo

Reply from Vertu Motors - Volkswagen Mansfield

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dawn

Rated 5 out of 5 stars

It was a very laid back and stress free…

It was a very laid back and stress free process for the part exchange and purchase of my new car.
Very friendly and attentive staff.
Would highly recommend

November 12, 2025
Unprompted review
Vertu Motors  - Volkswagen Mansfield logo

Reply from Vertu Motors - Volkswagen Mansfield

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn

Rated 5 out of 5 stars

Excellent information and knowledge…

Excellent information and knowledge around the car we were looking at. Perfect handover from Johnothan and Jamie.
We will definitely recommend this dealership to family and friends.

November 12, 2025
Unprompted review
Vertu Motors  - Volkswagen Mansfield logo

Reply from Vertu Motors - Volkswagen Mansfield

Thank you so much for your kind words! We are so happy to hear that Johnathan & Jamie were able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn

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