Pity can only give 5 stars! After having my pants pulled down by another vw dealership the day before ! These guys are absolutely are to go to again in future, Jamie the salesman was so easy to deal w... See more
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Location
Switch location206 Chesterfield Road North, NG19 7JG Mansfield, Nottinghamshire, GB
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Spent a week shopping around for a new TRoc 150 life in white for my daughter.I had a great deal from Vertu VW in Mansfield who had the car l wanted in stock so no long wait. Steve Morgan took care... See more
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Came to Mansfield after a bad experience at JCT600. Met Joe and the service was fantastic. Really down to earth, brilliant experience. Everything explained clearly, deal was done and kept smooth.... See more
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Outstanding service from our first inquiry from Stephen Morgan to our departure with our lovely new Tiguan. Regular phone calls to update us on the progress of our new vehicle and a very pleasing part... See more
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Company details
About Vertu Motors - Volkswagen Mansfield
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
206 Chesterfield Road North, NG19 7JG, Mansfield, Nottinghamshire, United Kingdom
- 0344 659 4030
4.8
Excellent
152 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic Dealership!
Came to Mansfield after a bad experience at JCT600.
Met Joe and the service was fantastic. Really down to earth, brilliant experience. Everything explained clearly, deal was done and kept smooth.
Thanks once again Joe for all your help!
August 29, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Mansfield
Hi Dan,
Thank you for your fantastic 5-star review!
We’re delighted to hear you had such a positive experience with Joe and the team at Vertu Volkswagen Mansfield. It’s great to know Joe’s friendly, down-to-earth approach and clear communication helped make the whole process smooth and enjoyable.
We’ll be sure to pass on your kind feedback to Joe. Thank you for choosing us, and we hope you enjoy your new car!
Kind regards,
Kerry
Excellent service
Excellent service from Steffan, Stephen and Brett, made me feel at ease
August 25, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Mansfield
Hi Shada,
Thank you for taking the time to leave us such a fantastic 5-star review.
We're delighted to hear that you received excellent service from Steffan, Stephen, and Brett during your experience with Volkswagen Mansfield. Buying a vehicle should be an enjoyable and comfortable experience, so it's wonderful to know that the team helped put you at ease throughout the process.
Providing friendly, supportive, and professional service is exactly what we strive for, and your kind feedback is greatly appreciated.
We'll be sure to pass your comments on to Steffan, Stephen, and Brett, who will be delighted to hear that they made such a positive impression.
Thank you again for choosing Volkswagen Mansfield. We hope you enjoy many happy miles in your new vehicle.
Kind regards,
Liza.
Pity can only give 5 stars
Pity can only give 5 stars! After having my pants pulled down by another vw dealership the day before ! These guys are absolutely are to go to again in future, Jamie the salesman was so easy to deal with to pushing answered all my questions, I got a great trade in price more then I expected, my new car was ready the next day valeted etc , these guys can’t do enough for you , and value you has a customer! Brilliant
August 26, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Mansfield
Thank you for your amazing review! We're thrilled to hear that Jamie made the experience so easy and enjoyable for you. It's great to know you were happy with your part-exchange valuation and that your new car was prepared and ready so quickly. We really appreciate your kind words and look forward to helping you again in the future. Enjoy your new car! Kind regards, Selina
Spent a week shopping around for a new TRoc
Spent a week shopping around for a new TRoc 150 life in white for my daughter.I had a great deal from Vertu VW in Mansfield who had the car l wanted in stock so no long wait.
Steve Morgan took care of my Enquiry and the subsequent transaction and l couldn’t be happier with the way it was dealt with.l have been kept informed throughout and l would not hesitate in purchasing a car in the future with VW Vertu in Mansfield.
It’s nice to see that good old customer service is still alive and kicking!
August 21, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Mansfield
Thank you for your fantastic review. We're delighted to hear that Steve provided such excellent service throughout your search for the perfect VW T-Roc for your daughter. It's great to know that having the car in stock, clear communication and regular updates made the whole process smooth and enjoyable. We'll be sure to pass your kind words on to Steve and the team at Vertu Volkswagen Mansfield. Thank you for choosing us, and we look forward to helping you again in the future. It's wonderful to hear that great customer service is still making a difference! 🚗😊. Kind regards, Selina
Great experience
We recently purchased our new car from the Mansfield site.
Fabulous customer experience from the initial enquiry to the hand over day.
Would definitely recommend Vertu VW Mansfield for your car a special mention to Sales Rep Jamie Jackson and Business manager Naglis Juociunas.
August 22, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Mansfield
Good afternoon Wendy,
Thank you for your wonderful feedback. It’s fantastic to hear you received such a great customer experience from your initial enquiry right through to collecting your new car. We’re delighted the whole process was smooth and enjoyable for you.
A special thank you for recognising Jamie and Naglis. It’s great to know their support, professionalism and customer care helped make your experience such a positive one. We really appreciate your recommendation.
Kind regards,
Dean
Truefully Satisfied
We travelled over 200 miles but it was well worth it!!!
Our experience was second to none. From start to finish!
We purchased the car on the website, and no dealers came close to the offers that Vertu were offering at the time. We spoke to Brett on the phone who bagged us the Volkswagen T-Roc 1.5 e TSI.
He actually stayed on after his hours to get us the car as the Offer Event was coming to a close on that day at 18.30hrs (and we bought it 18.20hrs) thank you Brett. We arranged to stay over in Nottingham for 1night as we were picking the car up on the 14/08/26.
We drove there as we were doing a part exchange. When we arrived at the Showroom, we were warmly welcomed by Brett. Who then introduced us to Johnathan, who suggested over refreshments that we have a test drive which we did. He too was very knowledgeable and as I had a manual car before, gave us some good tips on driving an automatic. As I’ve mentioned before, the vast saving that we made on the new car, we were offered some good after-sale products, like Ceramic Auto Glynn car protection and interior, wheels and tires protection against marking the Alloys against curbs etc… and a special saving on a Volkswagen Service plan over 2yrs.
August 14, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Mansfield
Good afternoon Daniel,
Thank you for your fantastic feedback. It’s wonderful to hear your 200-mile journey was so worthwhile and that you had such an outstanding experience from start to finish.
We’re delighted Brett was able to secure your new Volkswagen T-Roc for you, even staying late to ensure you didn't miss out on the offer. It’s also great to hear Jonathan provided such a warm welcome and helpful guidance, making sure you felt confident and comfortable with your new car. We're pleased the whole experience, from the initial purchase through to collection, exceeded your expectations.
Thank you for taking the time to share your experience, and we hope you enjoy many happy miles in your new T-Roc.
Kind regards,
Dean
The customer really does come first
Outstanding service from our first inquiry from Stephen Morgan to our departure with our lovely new Tiguan. Regular phone calls to update us on the progress of our new vehicle and a very pleasing part exchange quote on our Passat estate,which made the whole process seamless. We were delighted from beginning to end and highly recommend Stephen and Vertu Mansfield .Kevin & Josephine Sexton
August 17, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Mansfield
Thank you for your wonderful review.
We are delighted to hear that Stephen Morgan provided outstanding service from your initial enquiry through to collecting your new Tiguan. Keeping customers informed throughout the journey is something we pride ourselves on, so it's fantastic to know his regular updates and support helped make the experience seamless.
We're also pleased that you were happy with the part exchange valuation on your Passat Estate and that everything came together so smoothly. Your recommendation means a great deal, and we will be sure to share your kind comments with Stephen and the team at Vertu Mansfield.
We hope you enjoy every mile in your new Tiguan and thank you for choosing us.
Kind regards,
Keith
Just collected my second Golf R line…
Just collected my second Golf R line for my driving school. Steven and Brett were fantastic in their communication and customer service. Nothing was too much trouble and I was going to shop around but they met my buying criteria at the first appointment. So I will be back in a few years for 2 more cars . Thanks again
August 15, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Mansfield
Hi Lee,
Thank you for your review. We're delighted to hear that you've collected your second Golf R-Line for your driving school and that Steven and Brett provided fantastic communication and customer service throughout. It's great to know they met your buying criteria at the first appointment and made the whole process so straightforward.
We really appreciate your continued trust in Volkswagen Mansfield and look forward to welcoming you back when it's time for the next two cars.
Kind regards,
Danielle
No pressure applied when making your…
No pressure applied when making your decision.
The "P" Rules :-
Personal, Professional, Personable, Pleasant, Polite and
a big Plus "Trust Worthy."
August 14, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Mansfield
Hi Neil,
Thank you for your review. We're delighted to hear that you experienced a no pressure approach when making your decision. We particularly love your "P" Rules and are pleased that you found the team personal, professional, personable, pleasant, polite, and most importantly, trustworthy. Thank you for your kind recommendation of Volkswagen Mansfield.
Kind regards,
Danielle
Used ID3
Steve immediately made us welcome and was excellent at describing the advantages of the ID3, and found the time to take us out for a test drive.
All the snags were quickly sorted out and he delivered the car to us to save us the 45 minute trip from home to the dealership.
Customer service was second to none.
July 25, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Mansfield
Hi Russ,
Thank you for taking the time to leave us such a fantastic 5-star review.
We're delighted to hear that you had such a positive experience with Volkswagen Mansfield and that Steve provided outstanding service throughout your journey.
It's wonderful to know that Steve made you feel welcome from the outset, took the time to explain the benefits of the ID.3, and arranged a test drive to help you make an informed decision. We're also pleased to hear that any issues were resolved quickly and efficiently, ensuring a smooth and enjoyable experience.
Going the extra mile for our customers is something we pride ourselves on, so it's fantastic to hear that Steve delivering the car to your home helped make the process even more convenient for you.
Thank you for your kind comments about the level of customer service you received. We'll be sure to pass your feedback on to Steve, who will be delighted to hear that he made such a positive impression.
We hope you enjoy many happy miles in your new ID.3 and thank you again for choosing Volkswagen Mansfield.
Kind regards,
Liza.
Highly recommend Mansfield VW
Highly recommend Mansfield VW. Customer service was excellent throughout. Stephen was great, really professional and helpful, ensuring a straightforward, no hassle purchase from start to finish
August 10, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Mansfield
Hi Rachel,
Thank you for taking the time to leave us such a fantastic 5-star review.
We're delighted to hear that you had an excellent experience with Volkswagen Mansfield and that the customer service you received was of such a high standard throughout.
It's wonderful to know that Stephen provided professional, helpful support and made the entire purchase process straightforward and hassle-free from start to finish. Creating a smooth and enjoyable experience for our customers is exactly what we strive for, so your feedback is greatly appreciated.
Thank you also for your recommendation. We'll be sure to pass your kind comments on to Stephen and the wider team, who will be delighted to receive them.
We hope you enjoy many happy miles in your new vehicle and look forward to welcoming you back in the future.
Kind regards,
Liza.
Good experiance at Vertu Volkswaen
We had an excellent experience dealing with all the staff who helped to guide us through the purchase of or new t roc,they were polite,courteyes and smart in appearence.We had good contact all the time every step explained well and guide through out,Steve our sales assistant made the purchase a pleasurable experience keeping in contact throughout step by step,he wasn't pushey and listend to our questions he was very calm explaining step by step and introducing his colleague manager Nag who talked us through options available for the purchase .All in all they made it a pleasurable experience and we would not hesitate in recommending them.
Thanks Clive
August 10, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Mansfield
Thank you for your wonderful review, Clive.
We are delighted to hear that you had such an excellent experience purchasing your new T-Roc. It's fantastic to know that the team kept you informed throughout, explaining each step clearly and making the whole process smooth and enjoyable.
A special thank you for your kind words about Steve. We're pleased to hear that his calm, professional, and no-pressure approach helped make your purchase such a positive experience. It's also great to know that Nag was on hand to explain the available options and support you throughout your journey.
Thank you for your recommendation and for choosing Vertu Motors. We hope you enjoy every mile in your new T-Roc.
Kind regards,
Keith
Great Service from VW Mansfield!
I recently bought a VW Polo from Vertu Volkswagen Mansfield and couldn't be happier with both the car and the service I received.
The whole buying experience was smooth, straightforward and stress free from start to finish. Steve was incredibly helpful throughout the process, taking the time to answer all of my questions and making sure everything was explained clearly. He was friendly, professional and never made me feel under any pressure.
I'm absolutely delighted with my new Polo and would happily recommend Vertu Volkswagen Mansfield to anyone looking for a great car and excellent customer service. Thank you, Steve, for making it such a positive experience!
July 30, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Mansfield
Good afternoon Grace,
Thank you for your wonderful feedback, it’s fantastic to hear you’re so pleased with your new car and that the whole experience was smooth and stress-free. We’re delighted Steve provided such friendly, professional and helpful support throughout, ensuring everything was clearly explained without any pressure. Thank you for your recommendation, and we hope you enjoy every mile in your new Polo.
Kind regards,
Dean
Brilliant service
Stefan was incredible from day one. Fully engagement and helped me through the purchase of the new Golf GTi 50. Brett and Dale also supported. Thank you Vertu VW Mansfield. Excellent service.
July 30, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Mansfield
Hi Wayne,
Thank you for taking the time to leave us such a fantastic 5-star review. We’re delighted to hear that you received excellent service from the team at Volkswagen Mansfield during the purchase of your new Golf GTI 50.
It’s wonderful to know that Stefan was incredible from day one, fully engaged throughout the process and on hand to support you every step of the way. We’re also pleased to hear that Brett and Dale contributed to making your experience such a positive one.
Providing knowledgeable, attentive, and professional customer service is exactly what we strive for, so your feedback is greatly appreciated. We’ll be sure to pass your kind comments on to Stefan, Brett, Dale, and the wider team.
Thank you again for choosing Vertu Volkswagen Mansfield. We hope you enjoy every mile in your fantastic new Golf GTI 50.
Kind regards,
Liza.
Great customer service
Great customer service and communication as always from Rebecca. She was able to answer any questions we had. The purchase went smoothly from start to finish, with total financial transparency so no surprises or changing figures. Very pleased with the deal on offer and wouldn’t hesitate to buy from there again.
July 27, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Mansfield
Thank you for your fantastic feedback. We’re delighted to hear that Rebecca once again provided excellent customer service and communication throughout your purchase.
It’s great to know that all of your questions were answered, the process was smooth from start to finish, and that the transparent approach gave you complete confidence throughout. We’re also pleased that you were happy with the deal offered.
We truly appreciate your continued support and look forward to welcoming you back in the future.
Kind regards,
Matthew
There was no pushing or pressure
There was no pushing or pressure, I was listened to by Jamie, if he was in anyway unsure he immediately checked with his manager, I hadn't realised he was fairly new to the job. I felt assured that he was doing his very best to find what I was looking for, which wasn't an easy task. He arranged a test drive, in a same spec vehicle and was very good at explaining all the controls before we set off. Now, in my mid sixties, I finally have my dream Golf, thank you Vertu Mansfield. PS the last one was a Mk2!! Ancient but sorely missed.
July 22, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Mansfield
Thank you for your wonderful feedback. We’re delighted to hear that Jamie provided such a positive, pressure-free experience and took the time to listen to your needs throughout. It’s great to know that his dedication, support and clear explanations helped you feel confident in finding the right car.
We’re especially pleased that, after all these years, you’ve finally got your dream Golf! We hope it brings back plenty of fond memories of your Mk2 while creating many new ones of its own.
Thank you for choosing Vertu Mansfield, and I’ll be sure to pass on your kind words to Jamie and the team.
Kind regards,
Matthew
Reply from Vertu Motors - Volkswagen Mansfield
Hi Richard,
Thank you for taking the time to leave us a fantastic 5-star review. We're delighted to hear that you found the team at Volkswagen Mansfield to be so helpful.
Providing friendly and supportive service is what we strive for, and it's wonderful to know that your experience was such a positive one.
Thank you again for your feedback and for choosing Volkswagen Mansfield.
Kind regards,
Liza.
Fantastic experience from start to…
Fantastic experience from start to finished. Mark was brilliant and very professional. He got everything sorted quickly and we received car within 2 weeks. Couldn't be happier.
July 25, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Mansfield
Thank you for your fantastic review.
We are delighted to hear that you had a great experience from start to finish. It's wonderful to know that Mark provided such professional service and ensured everything was sorted quickly and efficiently.
We're also pleased that you received your new car within just two weeks and that you're so happy with the whole experience.
Thank you for choosing Vertu Motors, and we hope you enjoy your new car.
Kind regards,
Keith
We have had a fantastic experience for…
We have had a fantastic experience for our dream buzz, we love it and Fraser was a fantastic help throughout this whole process also David when we first started our journey for an id buzz
July 20, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Mansfield
Hi Joy,
Thank you for taking the time to leave such a wonderful 5-star review. We’re delighted to hear that you’ve had a fantastic experience purchasing your dream ID. Buzz and that you’re loving it.
It’s great to know that Fraser provided fantastic support throughout the entire journey and that David was also so helpful when you first began looking at the ID. Buzz. Purchasing a dream car is a special experience, and we’re thrilled that the team helped make it such a positive one for you.
We’ll be sure to pass your kind words on to Fraser, David, and the team at Volkswagen Mansfield.
Kind regards,
Liza.
Ant was an absolute star
Ant was an absolute star.
Over delivered and under promised when it came to collection day.
I would go straight to Ant again for our next VW.
Many thanks
July 16, 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Mansfield
Thank you for your fantastic feedback. We’re delighted to hear that Ant provided such outstanding service throughout your experience, going above and beyond to make collection day even better than expected.
It’s great to know that his knowledge, professionalism and customer care left such a positive impression. We truly appreciate your loyalty and look forward to helping you with your next VW in the future.
Kind regards,
Matthew
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