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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, knowledge, and friendly demeanor, often going above and beyond expectations. The customer service is frequently highlighted as outstanding, with many appreciating the quick response times and proactive support. People find the platform itself to be intuitive, easy to use, and efficient, making complex processes straightforward. However, some customers mentioned initial difficulties during the setup or onboarding process, finding it less intuitive than expected, especially for those without a legal background. A few other people also felt that the turnaround time for certain issues could be improved, and some experienced challenges with resolving errors, describing the company as difficult to deal with in those instances.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, professionalism,... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the team's responsiveness,... See more

User experience

Customers consistently note positive experiences with the platform's user experience. Reviewers frequently... See more

Service

Clients share positive opinions on service, highlighting its efficiency and professionalism. Many reviewers... See more

Response time

People report positive experiences with response time. Many customers praise the excellent and responsive... See more

Based on these reviews

Rated 5 out of 5 stars

Vestd is a powerful and very useful platform. It pays back pretty quickly once you get to grips with it. I'm constantly finding new ways to use it, reduce my admin time, produce professional document... See more

Rated 5 out of 5 stars

Vestd is a great platform with an equally great support team. They have demystified complicated processes, terms, etc. It is refreshing to see Founders create a system that shows they have not forgott... See more

Company replied

Rated 5 out of 5 stars

We sometime refer to vestd when talking about how slick our own platform and service offering should be. It is so good on all aspects that I cannot think of a way to improve it. The platform is ni... See more

Company replied

Rated 5 out of 5 stars

Vestd have been superb in helping us with our scheme and going above and beyond to make sure it was set up in the best way and runs smoothly on an ongoing basis. Big shout out to Louise Howker for hel... See more

Company replied


Company details

  1. Software Company
  2. Alternative Financial Service
  3. Business to Business Service
  4. Legal Services
  5. Non-Bank Financial Service

Written by the company

Vestd, the sharetech platform. The FCA-regulated platform makes light work of all of the most popular and tax-efficient share scheme types, empowering businesses to attract and retain their talent. And for investors, or those looking to secure investment… Vestd gets cap tables sparkling clean, makes cofounder prenups a walk in the park, makes shareholder comms and security as easy as pie and helps to make businesses irresistible to investors.


Contact info

4.8

Excellent

TrustScore 5 out of 5

134 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Excellent platform and even better support!

Vestd have been instrumental in managing our growth shares and company structure. The platform is excellent. Beyond that, the support I have received has been really good, especially Deepti who has gone above and beyond. If you are looking to mange your company shares and structure, I highly recommend that you look at Vestd!

June 12, 2025
Unprompted review
Vestd logo

Reply from Vestd

Hi Zakir, thanks for your lovely review and special shout-out to Deepti! And great to hear that your growth share scheme is going strong.

Rated 5 out of 5 stars

Vestd - Super-helpful

Vestd have been super-helpful in supporting our equity program for the last 3 years, from conception to valuation to filing with rapid and clear responses throughout the process, which due to the different rules and our own requirements, have been quite onerous. When they think you need additional advice, they say so, which is a good thing, but for most issues its a quick answer and on we go. The platform is also comprehensive and intuitive. I would recommend it, in particular for start-ups with no history in this area

June 10, 2025
Unprompted review
Vestd logo

Reply from Vestd

Hi Mark, thanks for your wonderful review. We really appreciate it!

Rated 5 out of 5 stars

Matt H is very helpful

Matt H is very helpful. He knows the system well, quick to respond and answers all of my questions when required.

Highly recommend.

June 5, 2025
Unprompted review
Vestd logo

Reply from Vestd

Hi Neil, we all (Matt especially!) are delighted to hear this. Thanks for taking the time to leave a review. We really appreciate it.

Rated 5 out of 5 stars

Simply perfect - cannot recommend enough!

We sometime refer to vestd when talking about how slick our own platform and service offering should be.
It is so good on all aspects that I cannot think of a way to improve it.
The platform is nice and intuitive, clearly the result of understanding deeply the client needs and putting that understanding into action with great back-end, UK and UI. Top notch.
And the support is simply amazing. Always keen to help, scheduling a call to go over whatever I was trying to do.
From cap table to raising equity, regulatory reporting and share options, we found a real partner!

June 4, 2025
Unprompted review
Vestd logo

Reply from Vestd

Hi Denis, thank you for this shining review! We're so happy to be on this journey with you. If anything does spring to mind, let us know! We're always keen to hear insights from our customers on how to make the platform even better.

Rated 5 out of 5 stars

Team are always super helpful and…

Team are always super helpful and accommodating. Always someone to jump on a video call if any queries. Very easy platform to use.

June 4, 2025
Unprompted review
Vestd logo

Reply from Vestd

Hi Shannon, thanks for the review! We're so pleased to hear you received the support you needed. And that you find our platform user-friendly. If you need anything else, give us a shout!

Rated 5 out of 5 stars

Excellent Vestd portal and great advice…

Excellent Vestd portal and great advice form the Vestd team make the issue and management of Growth shares as easy and understandable as possible in a potentially very complex environment.

June 4, 2025
Unprompted review
Vestd logo

Reply from Vestd

Hi Noel, that's brilliant to hear! Thank you for taking the time to leave such a great review.

Rated 5 out of 5 stars

Well designed platform and strong customer support

The platform is well designed and user-friendly, with a comprehensive set of features that covers everything needed. It has made managing shares, shareholders, and interactions with Companies House incredibly straightforward. A big thank you as well to the customer support team. They have very helpful and responsive 🙏

June 4, 2025
Unprompted review
Vestd logo

Reply from Vestd

Hi Rouzbeh, thanks for your kind words! And pleased to hear that our integration with Companies House saved you time and hassle.

Rated 4 out of 5 stars

Onboarding wasn’t great but company has worked hard to correct things

Edited following contact from Vestd. They have sorted our issues out and have been helpful in doing the paperwork for a recent fund raise, and to be fair to them, have admitted their shortcomings in the onboarding process. Hopefully things will run smoothly from now on. Lyn in customer success was ver6 helpful.
Initials review…. Onboarding in June 2024 was not done correctly. Trying to resolve errors made and find the company to be very difficult to deal with. There is another bad review of on boarding in early 2024 and our experience may have been due to a particular employee, who is no longer with the company, but the way that they have been dealing with us is unacceptable, very rude and dismissive. simple admin errors compounded by refusing to help put right.

June 3, 2025
Unprompted review
Vestd logo

Reply from Vestd

We're so sorry to hear of your recent negative experience with us. We have fully investigated your issues and would love to talk these through further with you. It’s clear to us that we haven’t met your expectations, and that is a great disappointment. We wouldn’t want any customer to feel negatively about the service we provide, and as such, we would really like the opportunity to remedy this with you. Our Head of Customer Success, Lynn, will reach out to set up a call if you’re available.

Rated 1 out of 5 stars

VESTD promotes the platform to be 'self…

VESTD promotes the platform to be 'self serve', but unless you have legal background that is not the case. We were not properly informed about 12month minimum subscription and when we realised we cannot use the platform after 5 months, they kept on charging till the end of the year. Fair enough, one might say, but I would not recommend the platform for a startup who does not have legal background as the system is not that intuitive than they present. I have 8 years of experience in fundraising and would not use the product in confidence when wanting to be legally compliant.

June 2, 2025
Unprompted review
Vestd logo

Reply from Vestd

Thank you for the feedback. We've reviewed the calls and email exchanges and can see that the 12-month minimum notice period was communicated both verbally and in writing. That said, we really appreciate the feedback and will take it on board to make sure this is even clearer for our customers going forward. We provided a valuation and set up your full scheme, so it’s always disappointing when a customer wants to leave right after the work has been completed. Our Head of Customer Success, Lynn, will reach out to arrange a call to discuss this further.

Rated 5 out of 5 stars

Removes effort & great team

Lots of manual effort removed using Vestd and the team go out of their way to support whenever we have specific/additional requests.

May 22, 2025
Unprompted review
Vestd logo

Reply from Vestd

Hi Angus, thank you for your review! The team will be really pleased to hear that.

Rated 5 out of 5 stars

Platform works

Platform works, and the team is responsive.
Thank you to Krishan, James and Chris for your help.

April 25, 2025
Unprompted review
Vestd logo

Reply from Vestd

Thanks so much, Jack! We've passed this on to Krishan, James and Chris.

Rated 5 out of 5 stars

Smart, simple & cost-effective: a win-win-win!

A great platform - simple and easy to use, and saves multiple £'s of legal fees in managing stock transfers and controlling company shareholdings. Welcome to the future!

April 21, 2025
Unprompted review
Vestd logo

Reply from Vestd

Fantastic! Glad we could save you time and money, Andrew.

Rated 5 out of 5 stars

The team at Vestd have been amazing…

The team at Vestd have been amazing (special shout out to Deepti). Incredibly helpful and responsive. We use the platform for issuing shares and handling our EMI and growth share scheme. Glad we went with them.

April 15, 2025
Unprompted review
Vestd logo

Reply from Vestd

This is wonderful to hear, thank you, Laura!

Rated 5 out of 5 stars

Great service and people

Vested are so easy to deal with--they answer all your questions(even the ones you think are stupid!),they answer quickly and in a friendly manner and take the time to talk you through pieces.The platform is easy to navigate and has loads of useful templates and a data room for use.

Shout out to James Schembri who is an absolute superstar...thank you.

March 31, 2025
Unprompted review
Vestd logo

Reply from Vestd

No such thing as a stupid question! It's a complex area. We're just glad we (James especially) could support you, Nigel!

Rated 5 out of 5 stars

Vestd have literally transformed how we…

Vestd have literally transformed how we manage our shareholder activities. We save an inordinate amount of time!

Louise Howker in particular has been a delight to deal with, she truly understands the needs of startups and growing companies.

March 28, 2025
Unprompted review
Vestd logo

Reply from Vestd

What a great review, thank you so much! Louise is delighted (as are we).

Rated 5 out of 5 stars

Helped through the process by Matt.

I have never used a share system before, and although I have struggled, the help I have received from Matt has been first class, as he has talked and shown me how to proceed through the system.

March 18, 2025
Unprompted review
Vestd logo

Reply from Vestd

Always here to help, Colin! Thanks for your kind words. We've let Matt know!

Rated 5 out of 5 stars

We've been a customer for 7 years and…

We've been a customer for 7 years and not only have we seen a huge rate of improvement in the platform but it also has been such a breeze to have the HMRC submissions directly on their system. Saves us a tonne of admin

February 27, 2025
Unprompted review
Vestd logo

Reply from Vestd

Wow, how time flies! Thank you for being such a valued customer over the years and for your kind words. The platform has changed considerably, but the work doesn't stop there - continuous improvement all the way!

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