This was my first purchase on VC. I eventually bought from a lovely seller but sent enquiries to several others who stated they were based in the UK but replies did not come back promptly and often a... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Difficult to rate. When it is good it is very good. But when items are mis-characterised (eg as being in very good condition when they are clearly in poor condition) there is not much redress. Unle... See more
Company replied
Nice selection of clothes, but I found the same dress on Far Fetched for quite a bit less- they also ship more quickly, so I think you need to see what other sites are doing before you post an item.
Company replied
Overall I'm satisfied. As a minus, the commissions are very high and because of this i have a few transaction on this site and another minus after you've posted a product you can't change the price e... See more
Company replied
Company details
- Online Marketplace
- Handbags Shop
- Men's Clothing Store
- Vintage Clothing Store
- Watch Store
- Women's Clothing Store
Written by the company
Vestiaire Collective is the ultimate destination for pre-loved luxury fashion, with up to 80% off vs. retail prices and more than 15 years of authentication expertise.
Contact info
53 Rue de Châteaudun, 75009, Paris, France
- vestiairecollective.com
4.2
Great
112K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
I deleted my account but still get notifications
I experienced my account being hacked and my payment details being used to pay for an order. They failed to stop it and my bank provided a refund. I then deactivated my account as I did not feel like the platform was secure, and they failed to deal with the hacking in any way at all.
21 days later I got a notification advising there was suspicious activity on my (now deactivated) account. I enquired as to why this was and I got two conflicting messages back, neither of which answered the question. (One said “it takes 30 days to delete your account, so it’s not been deleted yet.” One said “we’ve already deleted your account so we can’t advise what happened”)
Do not expect rational, intelligent responses from their customer service, they barely read information you send them before providing an apparently random, irrelevant response. They will take 24 hours to tell you “sorry nothing we can do”
No doubt I’ll get a placeholder reply to this review that also fails to even recognise what I have said within it.
(I still don’t know why my deactivated account has “been suspended”, or what activity prompted that…I guess we’ll never know. I also have my doubts as to whether my account will actually be deleted as requested, which feels borderline illegal.)
May 26, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Easy breezy 😃
May 27, 2026
Reply from Vestiaire Collective
Dear KWish,
We thank you very much for taking the time to share your feedback with us
We wish you a lovely day ahead and really hope to see you again really soon !
The Vestiaire Collective team
My daughter loves the bag and it…
My daughter loves the bag and it shipped super quick. Great seller.
May 21, 2026
Reply from Vestiaire Collective
Dear Clausch,
Thank you for taking the time to provide us with your feedback.
We hope you have a wonderful day and look forward to seeing you again soon!
Best regards,
The Vestiaire Collective team
great experience
May 19, 2026
Reply from Vestiaire Collective
Dear member,
Thank you for taking the time to provide us with your feedback. 😊
We hope you have a wonderful day and look forward to seeing you again soon!
Best regards,
The Vestiaire Collective team
Excellent service
Excellent service
Ease of loading/listing item(s) very good
Efficiency on sale & payment transaction was fantastic
May 22, 2026
Reply from Vestiaire Collective
Dear member,
Thank you for taking the time to provide us with your feedback 😊
We hope you have a wonderful day and look forward to seeing you again soon!
Best regards,
The Vestiaire Collective team
User friendly interface but high service charge
User friendly interface. But service charge is very high for both buyer and seller.
May 27, 2026
Reply from Vestiaire Collective
Dear Chris,
We appreciate you taking the time to share your feedback with us. 😊
Wishing you a great day, and we look forward to seeing you again soon!
Best regards,
The Vestiaire Collective team
I love all the items that I have bought…
I love all the items that I have bought from you but i don't like the fact that some items after paying for it, they will cancel the order then refund after 7 days or so and you will lose the shipment fee.
May 26, 2026
Reply from Vestiaire Collective
Dear Innocent,
Thank you for your feedback.
We understand your concerns regarding the cancelled order of the Levi's shorts purchased on May 16, 2026.
After checking, we found that the seller no longer has the item, which led to the cancellation of the sale. Please be assured that if a sale is cancelled, it affects the seller's account and her badge will be removed.
For this case, your refund was issued on the same day that the order was cancelled. It was a full refund, and we kindly invite you to check it on your end.
We are available should you have any further questions.
Best regards,
The Vestiaire Collective team
Couldn’t switch transaction from web to…
Couldn’t switch transaction from web to app after they strongly urged me to switch. Lost deal. Lost 1st time buyer 10%. No one helped after lengthy chat session waisting my time. Was told they’re documenting my misfortune as a learning example so they could improve future customers’ experiences. You’re welcome for paying for that education for you. Was told someone would be in contact. Never heard back. There is a deadline on deals.
May 19, 2026
You’re doing very good work.
May 19, 2026
Reply from Vestiaire Collective
Dear Aimé,
Thank you for taking the time to provide us with your feedback. ☺️ We hope you have a wonderful day and look forward to seeing you again soon!
Best regards,
The Vestiaire Collective team
Fast service and great communication…
Fast service and great communication and tracking information.
May 26, 2026
Reply from Vestiaire Collective
Dear Karen,
Thank you for taking the time to provide us with your feedback. ☺️ We hope you have a wonderful day and look forward to seeing you again soon!
Best regards,
The Vestiaire Collective team
Labeled a bag as “very good condition”
Labeled a bag as “very good condition”, admitted it was labeled wrong, and was delivered a ripped bag that somehow passed the quality control I paid extra for. Customer service acknowledged they were wrong but because of one picture that does not even show that the bag is ripped they said they could not help. Will never use this site again that represents itself as an elite third party seller.
May 19, 2026
Reply from Vestiaire Collective
Dear Adam,
Thank you for your feedback.
We understand that you reported a conformity issue with the Louis Vuitton handbag purchased on May 10, 2026.
After checking, we found that the item was purchased with authenticated shipping, and you noted an issue with its condition. We have our own condition guidelines that must be followed during the review. In this case, the condition is classified as very good, and the item you received is indeed in very good condition; therefore, we cannot accept a return for a second inspection.
According to our return policy, we cannot offer a refund for an item purchased from an individual seller if it exactly matches the description. However, you have the option to relist the item for sale.
Please check the following link about our return policy: https://faq.vestiairecollective.com/hc/en-gb/articles/360004969178-Buyer-Vestiaire-Collective-s-Return-Policy
We remain available for any further questions or requests.
Best regards,
The Vestiaire Collective team
Reply from Vestiaire Collective
Dear Gani,
Thank you for taking the time to provide us with your feedback. ☺️ We hope you have a wonderful day and look forward to seeing you again soon!
Best regards,
The Vestiaire Collective team
Wrong item received
Wrong item received
Still waiting on the investigation slow with updates
May 19, 2026
Reply from Vestiaire Collective
Dear Razwanna,
Thank you for your feedback regarding your recent order of the Prada leather belt. We understand your concern about receiving the wrong item.
Please note that when a "Wrong Item Received" claim is made, we have a strict procedure to identify where the error occurred. After contacting the seller, they confirmed that they dispatched the correct item.
As a result, we have started an investigation with the carrier to locate the item and determine responsibilities.
Since the carrier has not yet provided their final findings, we are unable to issue a refund at this stage. Please be assured that our team is closely monitoring the case and will update you via email as soon as we have a resolution.
We appreciate your continued patience and understanding and are available for any further assistance.
Best regards,
The Vestiaire Collective Team
I ordered some Balmain trainers which…
I ordered some Balmain trainers which were perfect and delivery was less than a week.
Very happy customer
May 23, 2026
Reply from Vestiaire Collective
Dear Julie,
Thank you for taking the time to provide us with your feedback.
We wish you a wonderful day and hope to see you again soon!
Best regards,
The Vestiaire Collective team
Reply from Vestiaire Collective
Dear Phillip,
Thank you for taking the time to provide us with your feedback.
We wish you a wonderful day and hope to see you again soon!
Best regards,
The Vestiaire Collective team
Reply from Vestiaire Collective
Dear Jori,
We greatly appreciate you taking the time to provide us with your feedback 😊
We hope you have a wonderful day and genuinely look forward to seeing you again soon!
Best regards,
The Vestiaire Collective team
Reply from Vestiaire Collective
Dear Peny,
Thank you very much for sharing your feedback with us.
We wish you a pleasant day ahead and sincerely hope to see you again soon!
Best regards,
The Vestiaire Collective team
Item came strongly smelling of…
Item came strongly smelling of cigarette smoke and perfume. It was not listed by the seller. They said that that was fine because the seller listed the quality as good and they didn’t think the rest needed to be mentioned.
May 19, 2026
Reply from Vestiaire Collective
Dear member,
Thank you for your feedback.
We understand that you reported a conformity issue regarding the Moschino Leather backpack purchased on May 10, 2026.
After checking, we have confirmed that the seller of the item is a professional and that you purchased it with authenticated shipping. Once received, you reported an issue with the item's conformity and authenticity. Since the seller is professional, you can return the item to our hub within 14 days, even if it’s a change of mind, and then you will receive your refund. However, please note that this item was checked and deemed conforming and authentic. We want to assure you that ensuring the authenticity of items is our top priority, and we have a zero-tolerance policy towards counterfeit goods.
For now, you just need to return the item to our hub. Once delivered to us , you will be notified for the next step.
We are here to assist you,
Best regards,
The Vestiaire Collective team
Very efficient print delivery an nice…
Very efficient prompt delivery an nice people I’ve found
Very Happy 😊😊😎
May 19, 2026
Reply from Vestiaire Collective
Dear Nick,
Thank you for sharing your feedback with us.
We hope you have a wonderful day and look forward to seeing you again soon!
The Vestiaire Collective team
Everything was quick and proffesional
May 19, 2026
Reply from Vestiaire Collective
Dear Filip,
Thank you very much for sharing your feedback with us.
We wish you a pleasant day and hope to see you again soon!
Sincerely,
The Vestiaire Collective team
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