Don’t buy from them. Awful customer service. I purchased a top and bottom from them, only the top came and they wanted multiple pictures of proof I didn’t get them bottom. I even did an express order... See more
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See what reviewers are saying
DO NOT ORDER! I wish I had come on here first and read the same reviews. I treated myself to trying two bikinis that cost way more than I would usually spend at £250, only to be charged additional... See more
I’m very surprised. After my initial contact to request an exchange for a smaller size bottom was acknowledged, they stopped responding to my emails. It’s been four days now and after writing to two d... See more
If I could rate 0 I would. This is a scam company. I followed their guidelines and purchased multiple suits. None were correct and I returned well within the 14 day window. I have waited over a month... See more
Bad Quality
Loose threads, material does not ‘fold’ where it should (not seamed together well). Marketing photos look great but in reality- bad.
Would not recommend and very disappointed by quality of item.
January 31, 2023
Unprompted review
Daniel in customer service is both rude…
Daniel in customer service is both rude and unhelpful. Waiting for my shipment to arrive and whether or not I like the bikinis I’ll never shop here again.
August 9, 2022
Unprompted review
DO NOT ORDER FROM VETCHY IF IN UK!
DO NOT ORDER FROM VETCHY IF IN UK!
On the website, they say "free shipping costs to UK."
I've then had a UPS import fee come through for £139.09! This is for the delivery of three swimsuits!!
Thought there must be some mistake, so I sent Vetchy an email explaining that I'd already paid shipping costs so the items delivered in 5-7 working days. This is the email I received back:
Thank you for reaching out to us.
We understand that this can be frustrating but unfortunately import duties are beyond our control.
All international packages may be subject to import duties and taxes and are not included in the price at checkout.
These fees are charged by your country of import and we have no control over any customs/duties fees associated with your order.
VETCHY is not responsible for these charges.
Kindly contact the carrier or your local post office to settle this charges in order to release your package as soon as possible.
Shipping & Returns Policy
For orders that are refused upon deliver, we will not offer refunds for the merchandise or shipping.
We will not be responsible for paying for the return fees when the package is abandoned.
If you have any further questions please don't hesitate to reach out.
Best regards,
Daniel
VETCHY
Online Customer Care.
...
Unless you want to pay 1/3rd of the price again for import fees, save yourself and order a swimsuit from a UK brand instead
July 22, 2022
Unprompted review
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