customer service was rude when I wanted to return items I hadn't agree to receive. previously had ordered meds and I used a promo coupon which automatically put this on autoship. I didn't want meds... See more
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Credit card was charged on date of purchase and estimated delivery of meds was 2/5 - 2/6. On 2/10 I received email notification that the order was cancelled because they'd been unable to reach my ve... See more
This is not a reputable company. There was a mistake with our dog’s prescription, and we contacted them to cancel an order. They lied and said the order had already shipped. The shipping label wasn... See more
Horrible service. Shipping is not reliable. They send you a tracking number that UPS does not recognize. Customer Service phone menu does not work and hangs up on you. When reaching an agent all t... See more
I love Vetsource
I love Vetsource! My vet trusts them and so do I. They always help me find manufacturer rebates for my products and offer the lowest prices online. And they are always so helpful if any issues arise. Today, I had the pleasure of speaking with Alexa after I had a minor delivery issue with USPS. She found a solution right away! I really feel like she cared for me and my pet. I am glad my vet has partnered with Vetsource. I will continue to purchase all of my pet's medicine through them and am happy to recommend them 100%!
January 17, 2023
Unprompted review
Worst RX fulfillment Vet company on the…
Worst RX fulfillment Vet company on the planet!!! takes them 2 wks. to send out 8.5 lb. bag of WD hills diabetic food for my newly diabetic cat!!! IN the meantime I have had to go to a vet I have NEVER been to, to buy an 8.5 lb. bag while I wait!!! I live on SS and cannot shell out $110 to Vetsource 1 day and a few days later shell out another $61 for this WD food!!! That is taking 2 wks. to deliver to me.
I ordered at the same time a case of Royal Canin canned glycosource food. I was told if my cat didn't like it, and he DID NOT, I could easily get a refund. Well, it doesn't work like that, just got off the phone with Casey a supervisor and he tells me that since my WD Hills STILL HAS NOT SHIPPED, they cannot START THE process of refunding my Royal Canin canned food $61 purchase!!! That he has called the warehouse to find out what the delay is, and he has no information for me and will NOT until the end of the week!!!
CALL CHEWY DO NOT USE THIS TERRIBLE FULLFILLMENT COMPANY!!!
December 19, 2022
Unprompted review
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