Lovely comfortable sandals. Sensibly priced. Prompt delivery and great customer service. Returned an item due to size (one style too wide for my narrow feet), easy to return and quick refund.
Company replied
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Review summary
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Company details
Written by the company
We began our mission in 2018 with a passion to provide fashion forward animal friendly shoes and boots to the world. V.GAN is now one of the most beloved multi-category lifestyle brands in the vegan community. Our entire range of products are "unconditionally vegan" and workers in our vegan approved factories are protected by employment and safety laws. We are an animal and human friendly company. You do not need to be a vegan to enjoy our PETA approved vegan offerings. In fact, the majority of our customers are simply trying their best to live a cruelty-free lifestyle. You can be certain that anything you add to your wardrobe, home, or beauty regimen is in fact vegan.
Contact info
United Kingdom
- help@vgan-life.com
- vgan-life.com
4.6
Excellent
144 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 70% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from V.GAN
Thank you for the positive review.
Refund
Hi there! Still waiting for my refund of the boots I paid post for and posted on 14/01/2026.
January 19, 2026
Unprompted review
Reply from V.GAN
Please reach out to customer services
I have been looking to replace my old…
I have been looking to replace my old walking boots for some time, and wanted vegan . I took a chance with these as buying shoes on line isn't always a great idea.
they look lovely and not bulky like some do, and I tried them on today and walked from Brixton to Chelsea and a bit further abut 7 miles . So for a new boot that was pretty good, they started to pinch a little at the small toes after 6 miles, so maybe will need bit more breaking in.
January 18, 2026
Unprompted review
Reply from V.GAN
Thank you for supporting my brand.
Reply from V.GAN
Thank you Debra.
Just great
Super comfy, gorgeous, very nice quality, nothing else to add.
PS: I love that the soles have good grip!
January 15, 2026
Unprompted review
Reply from V.GAN
Great to hear Andrea.
Fabulous customer service and a great…
Fabulous customer service and a great shopping experience.
January 7, 2026
Unprompted review
Reply from V.GAN
Great to hear.
Absolutely love these boots
Absolutely love these boots! They’re comfortable, stylish, and I’m so happy they’re vegan. Great quality — would definitely recommend.
January 14, 2026
Unprompted review
Reply from V.GAN
Thank you for the great review
Great products, great customer service
I have bought several items from this site. Customer service is brilliant, easy to get hold of people and quick to reply. Products are very good quality too.
January 13, 2026
Unprompted review
Reply from V.GAN
I really appreciate the kind review Jamie.
Great Vegan shoes!
Really happy with my Women’s Taro shoes- super comfy on the first couple wears. They arrived quickly and packaged nicely.
I’ve already recommended them to a friend who had bought a pair too!
January 8, 2026
Unprompted review
Reply from V.GAN
Great to hear!
Such lovely boots!
Really good quality, comfortable boots.
Thank you!
January 10, 2026
Unprompted review
Reply from V.GAN
Our pleasure
Excellent customer service by Sharmane
Excellent customer service by Sharmane! She was very friendly and helped solve my issue. Quick email responses.
January 1, 2026
Unprompted review
Reply from V.GAN
Good to hear.
Lost return and won't refund
Bought some mule type shoes from them in September, when they arrived they were too small, sent back using the enclosed returns label via Royal Mail tracked delivery, V.GAN are saying they never received them and Royal Mail are saying they delivered them. Neither will take responsibility or give me my money back so I am down £50 plus the cost of the tracked return! I have to say I'm not impressed and won't be buying from them again
January 7, 2026
Unprompted review
Look great and packaged beautifully
Received my shoes today and they look great, seem comfortable (but haven't really worn them yet) and they were packaged beautifully.
January 2, 2026
Unprompted review
Reply from V.GAN
Nice to hear. Thank you.
Great style in every detail
Great style, they look terrific in every detail including the beautiful lining. Solid design with practical soles for walking and gripping.
December 21, 2025
Unprompted review
Reply from V.GAN
Super pleased you're happy.
Shoes are beautiful and very comfy
Shoes are beautiful and very comfy.
I would have appreciated a notice during checkout that I would have to pay import taxes (they were quite high). But not a big deal
December 26, 2025
Unprompted review
Reply from V.GAN
I've noted your observation
Far too small.
December 23, 2025
Unprompted review
Good quality
Good quality, lets see how long they last. The previous pair was flimsy, soles broke within a few months of use. I returned them and received a refund, which I feel was fair.
December 19, 2025
Unprompted review
Reply from V.GAN
Thank you for the 4 star review.
Fantastic quality products
Fantastic quality products, well packaged and delivered quickly. Highly recommended!
December 18, 2025
Unprompted review
Reply from V.GAN
Thank you Vicki for your kind review.
Luxurious and Animal Friendly
I love the range of what V.GAN has curated. So many lovely things that align with my values. And the service level is great - excellent shipping and customer service. Definitely my new go to webstore for 2026!
December 12, 2025
Unprompted review
Reply from V.GAN
Really pleased to see you're so happy with what we're doing. Thank you.
The order arrived very quickly but the…
The order arrived very quickly but the shoes are not comfortable and rub against my ankles causing soreness and injury.
December 15, 2025
Unprompted review
Reply from V.GAN
Sorry to hear this.
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