vidaXL Reviews 

Delivery took 11 business days. There is no live support and the bot is ridiculous. The return policy is of disadvantage to the customer. I have been waiting more than a week for a pick up and return.

Bad construction. The tent has not good fixed. Only little breeze, destroyed.
I am very disappointed.

I ordered 4 pieces of bathroom furniture from them in the "old wood" finish. The images on the website made it look nice and rustic, but what I got looked nothing like the pictures. I was aware that it's not solid wood, but instead of the nice finish I saw on the website, the items I received were covered in ugly, pixelated printed foil. They looked cheap, ugly, and nothing like the textured wood shown on their website. Misleading doesn’t even begin to cover it. This was a deliberate deception.

I contacted support immediately. Their useless chatbot told me I’d be charged 19.99 BGN per item to return them, even though this wasn’t buyer’s remorse, it was a bait-and-switch. The product was not as advertised and was clearly misrepresented in the photos.

Then they emailed me in English, even though the entire site, checkout, and order were in Bulgarian. The email I received also had a disclaimer that it was automatically translated into English. Translated from what? Why is a local customer being treated like an afterthought the moment there's a problem? Why am I being forced into a multilingual maze just to get my basic consumer rights respected? This is ridiculous.

This company is dishonest, evasive, and preys on people with flashy photos that have nothing to do with the trash they ship. If you value your time, money, or sanity, stay away.

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Editting to add more to the story. I sent them an email where I stated and I quote "I am not returning these products because I changed my mind, but because they were misrepresented on your website. The “старо дърво” (old wood) finish looks nothing like what was shown in the product images"

Today they responded to this email. Their agent Ana Zavalniuk said "I am sorry to hear that your product encountered weather damage." What weather damage? Is reading that difficult?

Clearly, they are either complete idiots or they just don't understand English. So I called their support number that, according to their website is accessible for 3 hours a day on business days... Pre-recorded message was in broken Bulgarian with a heavy Russian or Ukraininan accent. The person that served me was also obviously not native and I only hope he understood what I was trying to say...

Honestly, I don't know what the hell is happening.

And last edit: they seem to want to convince the world they've found a solution that satisfies me. This is not the case. They agreed to honour my right to return unopened items, after I had to explain consumer protection laws to them multiple times. They didn't find a solution. They tried to waste my time repeatedly until they realised they could do no more and were forced to do what the law requires them to do.

Excellent quality, easy to assemble, fast delivery

Good arrived in good time and at reasonable cost.

Fast and correct service, good quality product.

Great and professional company.

Fast delivery!
Well pack product !
If there is something wrong with the delivery the company contacts you and react quickly to be delivered in time !
Great job !

The products are absolutely good and I am very satisfied. The delivery has been unsatisfied since there was two different dates. It was very unsuitable for me.

I am satisfied with this site, you are correct.

Easy to order. Products look exactly as the pictures advertising them. Tracking of orders could be improved - no information is avilable until the product arrives

The quality of the construction was very poor and the materials were weak. I definitely would not buy the item again.

Update! Vidaxl customer service has responded very quickly and professionally. They have remedied the issue by issuing a credit.

After many correspondences with the site team and the assurance that the umbrella is height adjustable, I paid and received an umbrella that does not have this option. Very disappointing.

Product - garden umbrella . Quality metal umbrella , fast shipping . Recommended

Very poor instructions. Even for person with experience in furniture construction. Bad marking of the parts. The only reason I got the product is the specific size I needed.

The support was responsive, polite & to the point. The desk I ordered was at a reasonable price & quality.

Horrible customer service and unrealistic photos on the website. They refuse to issue a proper invoice for delivery and are making fun of the clients. I had to file a complain with official authorities to solve the issue with them. AVOID them !!!

The order was processed quickly, the shipment was fast and free. The product matched the description. Overall happy with the purchase.