I have used the online shop a few times,I have bought furniture made of regenerated wood I am really satisfied with the quality and the look of all the items.I have ordered a living room table,a b... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am very happy with my experience with VidaXL both in terms of the two products I purchased and in terms of communication and delivery. The products are of high quality and the site has a very wide v... See more
User friendly website, on time delivery, great product, super fast service in terms of receiving the invoice for the purchase.
Company replied
This company impressed me with its excellent sales organization of these wonderful and quality goods they sell.
Company replied
Company details
Written by the company
vidaXL е международен онлайн магазин, в който можете да намерите всичко, от което се нуждаете за дома, градината, гаража и проектите "направи си сам". Нашата концепция се основава на предлагането на широка гама от продукти, които дават възможност на хората да "живеят на макс за по-малко". Като използваме прости решения за намаляване на разходите, които не се отразяват негативно на качеството на продуктите, ние успяваме да направим нашите продукти достъпни за възможно най-много хора. Всички процеси от разработването на продукти и закупуването им, маркетинга и продажбите, логистиката и обслужването на клиентите са в наши ръце. По този начин ние запазваме пълен контрол върху функционалността, качеството и разходите на нашите продукти.
Contact info
Netherlands
- webservice@vidaxl.bg
- vidaxl.bg
3.4
Average
522 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reliable seller and great products
I am very happy with the purchase. It was delivered very fast and the quality of the product is superb.
November 24, 2024
Unprompted review
Reply from vidaXL
Dear customer,
Thank you for your order and your trust in vidaXL.
We are very pleased that we were able to meet your expectations and that you are satisfied with our service. Your satisfaction is our top priority and we always strive to offer you a first-class shopping experience.
We look forward to welcoming you back soon. If you have any questions or concerns, we are always happy to help.
Best regards,
Jeana - vidaXL
The package had visibly damaged…
The package had visibly damaged packaging and product damage.
January 2, 2025
Unprompted review
Reply from vidaXL
Dear Dimitar,
We are glad that your problem has been resolved.
Best regards,
Tzveta vidaXL
The delivery was fast but the products…
The delivery was fast but the products were low quality, everything was falling apart when you try to screw it together. Pieces were not matching, good design but awful quality.
January 9, 2025
Unprompted review
Reply from vidaXL
Dear Annie,
Thank you for taking the time to answer our call and we are glad that we have found a solution to your satisfaction.
Have a nice day!
Tzveta
vidaXL
Reply from vidaXL
Dear customer,
Thank you for your order and your trust in vidaXL.
We are very pleased that we were able to meet your expectations and that you are satisfied with our service. Your satisfaction is our top priority and we always strive to offer you a first-class shopping experience.
We look forward to welcoming you back soon. If you have any questions or concerns, we are always happy to help.
Best regards,
Jeana - vidaXL
I"ll never buy that again
I"ll never buy that again. So much parts and so unclear manuals, bad printed pictures.... Thervor, the parts, components and fasteners are the lowest quality I have see any where.
January 9, 2025
Unprompted review
Reply from vidaXL
Dear Mr. Evgeni Toumbov,
Thank you for sharing your opinion with us.
We apologize for the problem you experienced with the product you purchased from us.
vidaXL takes responsibility for these cases and tries to resolve them as soon as possible with the customer's satisfaction in mind.
Unfortunately, we were unable to establish direct contact, as we were unable to find your order and you did not respond to our request for additional information. However, we would like to discuss possible solutions for you, so please do not hesitate to contact us at feedback@vidaxl.bg as soon as possible.
Thank you for your understanding and I look forward to your response.
Have a nice day!
Tzveta
vidaXL
Poor quality at a high price
December 23, 2024
Unprompted review
Reply from vidaXL
Dear Светлана Великова,
Thank you for your feedback.
Thank you for giving us the opportunity to discuss this over the phone.
Please check again whether the order has been placed with us and send us an email with your order number to our email address: feedback@vidaxl.bg
Thank you for your understanding and cooperation.
Have a nice day!
Tzveta
vidaXL
The company is doing great!
January 14, 2025
Unprompted review
Reply from vidaXL
Dear customer,
Thank you for your order and your trust in vidaXL.
We are very pleased that we were able to meet your expectations and that you are satisfied with our service. Your satisfaction is our top priority and we will do everything we can to continue to offer you a first-class shopping experience.
We hope to welcome you back soon. If you have any questions or concerns, we are always happy to help.
Best regards,
Jeana - vidaXL
Reply from vidaXL
Dear customer,
Thank you for taking the time to leave a feedback about your experience!
We appreciate your compliment and are delighted to hear about your satisfaction with our services.
We wish you a great day!
Kind regards,
Jeana - vidaXL
You have no quality
You have no quality. And how can you not put plugs for the mechanisms for clamping the panels. You put paper stickers on. Are you kidding me, what century do you live in? And this is not a white gloss, what I received is not glossy enough, I don't know who your material supplier is. Overall a complete disaster
December 18, 2024
Unprompted review
Reply from vidaXL
Hello Krasimir,
Thank you for your time and we are glad that we have found a solution to your satisfaction.
Best regards,
Tzveta
vidaXL
Easy to navigate
December 2, 2024
Unprompted review
Reply from vidaXL
Dear customer,
Thank you for your order and your trust in vidaXL.
We appreciate your kind words and are happy that we were able to meet your expectations. Your satisfaction is very important to us and it is our goal to always provide you with first-class service.
We hope to welcome you again in the future and are always at your disposal.
Best regards,
Jeana - vidaXL
The model came broken
The model came broken. I returned it and then ordered it again and came in bad condition. Nothing like the picture...
December 16, 2024
Unprompted review
Reply from vidaXL
Уважаеми господине/госпожо lovcheto!
Благодарим Ви, че споделихте мнението си с нас.
Съжаляваме за възникналия проблем със закупения при нас продукт.
vidaXL поема отговорност за тези случаи и се опитва да ги разреши възможно най-скоро с оглед на удовлетвореността на клиента.
За съжаление не успяхме да установим пряк контакт, тъй като не успяхме да намерим Вашата поръчка, а Вие не отговорихте на искането ни за допълнителна информация. Все пак бихме искали да обсъдим възможните решения за Вас, затова не се колебайте да се свържете с нас на feedback@vidaxl.com възможно най-скоро.
Благодаря Ви за разбирането и очаквам Вашия отговор.
Желая ви приятен ден.
Беатрис
Обслужване на клиенти vidaXL
Reply from vidaXL
Dear Neli Nikolova,
Thank you for sharing your opinion with us.
We are sorry for the problem encountered.
vidaXL takes responsibility for such cases and seeks to resolve them as soon as possible with the customers’ satisfaction in mind.
Please check the email address used in your order, as we have contacted you to resolve any inconvenience you may have experienced.
I appreciate your understanding and look forward to your reply.
Miroslav,
vidaXL
Перфектно
Перфектно! И като цена и като бързина на доставка и като продукт. Благодаря!
December 12, 2024
Unprompted review
Reply from vidaXL
Здравейте, Petia Vasileva!
Благодарим ви, че избрахте vidaXL.
Винаги е приятно да чуем, че сме направили положително впечатление на нашите клиенти.
Надяваме се да се видим отново в близко бъдеще.
С най-голямо уважение,
Deisy - vidaXL
Liked the product and delivery time!
December 11, 2024
Unprompted review
Reply from vidaXL
Dear nadia derel,
Thank you so much for taking the time to leave us this amazing review.
We're delighted to hear from a satisfied customer like you. Thank you for taking the time to share your thoughts with us.
Looking forward to seeing you again soon.
Kind regards,
Deisy - vidaXL
I was very happy with the service
I was very happy with the service. Website was working well and ordering was a breeze. Prices were competitive. The delivery was relatively quick. Finally, the product quality is as I expected it.
November 12, 2024
Unprompted review
Reply from vidaXL
Dear Marin,
Thank you so much for taking the time to leave us this amazing review.
We're grateful for your kind words and are glad to have been able to meet your expectations.
Looking forward to seeing you again soon.
Kind regards,
Deisy - vidaXL
Swing
Nice colours, easy to assemble, but big dissatisfaction with the swing. Not suited and ergonomic for my 1 year old daughter + not easy to fix the belts. In the reality she slips away while fixing the belts
August 20, 2024
Unprompted review
Reply from vidaXL
Dear Irena Pamukova,
Thank you for sharing your opinion with us.
We are sorry for the issue encountered with the description of the product purchased from us.
vidaXL takes responsibility for such cases and seeks to resolve them as soon as possible with the customers’ satisfaction in mind.
Please check the email address used in your order, as we have contacted you to resolve any inconvenience you may have experienced.
I appreciate your understanding and look forward to your reply.
Have a nice day!
Tzveta
vidaXL
Reply from vidaXL
Здравейте, Didy Novakova!
Благодарим ви, че избрахте vidaXL.
Радваме се на мнението от доволен клиент като вас. Благодарим ви, че отделихте време да споделите мислите си с нас.
Очакваме с нетърпение да се видим отново скоро.
С най-голямо уважение,
Deisy - vidaXL
All perfect
Delivery and packaging was OK.
Parts coding, assembly instruction, and product quality was OK.
October 1, 2024
Unprompted review
Reply from vidaXL
Dear Asere BG,
Thank you for taking the time to leave feedback about your experience!
We're delighted to hear from a satisfied customer like you. Thank you for taking the time to share your thoughts with us.
We hope to see you again in the near future.
Sincerely,
Deisy - vidaXL
bad quality of the product, chat bot useless
Different and bad quality of the product - totally different picture comparing the original product. Totally disapointed.
October 15, 2024
Unprompted review
Reply from vidaXL
Dear Tanya,
Thank you for posting a review!
We are sorry that the product did not meet expectations, but we are here for you.
Thank you for giving us the opportunity to talk on the phone.
Please verify the email address used in the order as we have contacted you to resolve any inconvenience you may have experienced.
I appreciate your understanding and look forward to your reply.
Have a nice day!
Tzveta
vidaXL
No payment documents issued
October 25, 2024
Unprompted review
Reply from vidaXL
Dear Maria Kapsazova,
Thank you for sharing your opinion with us.
We are sorry to hear that you have not received a document for the payment of the order.
Unfortunately, we could not establish direct contact as we could not find your order, and you did not reply to our request for additional information. We still want to discuss possible solutions for you, so please do not hesitate to reach us at feedback@vidaxl.bg at your earliest convenience.
I appreciate your understanding and look forward to your reply.
Have a nice day!
Tzveta
vidaXL
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