vidaXL Reviews 4,029

Ordered an item and it came with the wrong pieces. Emailed then and they told me to fill out a formal which I did. Haven't heard from them since but have sent several emails.

It is a good company, quick delivery and good prices

Will surery buy from you again!
Cheers!
Mário
Captain in charge of the amazing @surfwinetours.com

Still waiting for my order

Very low quality bycicle trailer. Unusable for the purpose other than extremely light weigt. Difficult assembly and no assembly drawing making any sense... Will stay away from this brand and not buy anything from here unless I have confirmed with my own hands is is what it claims.. .

Entrega dentro da data do previsto e bem embalado.

This was a second purchase as I got the beige earlier in the year. This one is much larger than that one. They are beautiful on the sofa and bed. Great if you have a dog as the pet hair quickly brushes or hoovers off.

I was really happy with the order which was delivered in timely fashion.

Bought a Stand Up Padle board and everything went smooth.

A great service as always, good quality products, fast shipping,
I bought several times from VIDAXL and never been disappointed. A+

Bought a Vidaxl deep well pump that clearly has a fault that I have reported. The motor is very quiet and 90% of the time doesn't turn on. When I told the online chat guy what was happening they told me to send video of what was happening?? How do you film nothing happening?? The instructions only say clear blockage or replace capacitor! With no instruction how to access pump to do either. Expensive pump that if blocked it's impossible to get into to try and fix. Just want a replacement not concerned about money as this may be a one off fault.

I'd purchased items from Vidaxl prior to my negative experience. Everything was fine until I tried to return an item within the 30-day period. They offered me a minimal sum to keep the item but I refused. I agreed collection dates on three occasions but the courier never showed on the agreed dates. It was only on the 4th occasion, one month after the purchase and after I'd complained via a complaints portal, that the item was collected and I could get the refund. Absolutely dishonest. I will not be buying from them again.

Bought 2 tents from this store.
The tents were of such poor quality that they couldn't even be assembled without breaking!
I asked for a refund and am at the moment in the middle of their bureaucratic refund system.
The items have been returned, they have it in their instalations and after receiving them, they asked me to proove I had delivered them to the carrier!
This is the great customer service of this store!
Never again!

EDIT: If I could remove a star for each time you have said you are contacting the transport company, you would have about -10 stars right now.
Why are you trying to resolve the issue with transport company? I contacted them, they told me you have already received the packages! Just check your warehouse!!!!!!!!!! How difficult can that be? Who are you trying to trick?

VidaXL NEVER AGAIN!!

To everyone reading this, this has been going for almost 2 weeks and we have exchanged about 20 emails! This is the amount of work you have to do to try to get a refund!

NEW EDIT: Paypal is now involved on the complaint! VidaXL is now asking me, via PayPal, to return the items to a different address! Yeah, you read it right! The items they already have in their warehouse...Unreal!!
I'm beggining to doubt I will ever get the refund (they got the items back though!). May this serve as a warning to others!

Follow up: Given the fraud these thiefs did with paypal, it was not possible for paypal to help. So I'm out 200€. As I said, if this is useful as a warning for others, I'm happy!

IF you value honesty, DO NOT buy from this seller!

Fast service thank you

We bought two tables. Both arrived on time and were very well packaged. The first had a pin or staple sticking up on the top of the table but we managed to push it down so didn’t complain. The second table (article 286386, mesa consola) was appalling quality. There was a large piece broken off the centre of the front panel and the drawers were not aligned, seemingly just held together with staples which were pulled out and visible, and the whole front panel was coming apart. It was absolutely not useable. There is obviously no quality control as the packaging was excellent and not damaged. I was very disappointed and we are returning the item.

Wrong size, but excellent handled by the helpdesk!!

I asked for a replacement piece and they sent a roll of glue tape.....this is a joke with the customer or what !!! gesture unacceptable

With reference to my previous review regarding a wine cabinet I purchased. The company did not receive my original query so could not remedy the problem. Since further communication with Gil a staff member the problem has been sorted and I am extremely happy with the result. I will purchase from this company again.

I bought 3 items through vidaxl.

Two of the items arrived and everything is fine:
vidaXL Mattress 90x200 cm 7 zones PU foam 10 cm H2 H3
vidaXL Metal bunk frame 140x200/90x200 cm gray

The third item: CHANNEL 140X200 Mattress - HEIGHT 28 CM - Memory Foam does not seem to exist in the order, as 20 emails have already been exchanged with customer support asking for a refund, but so far they have only offered a refund for the mattress that has already been delivered . I have already had to buy the mattress at another store because it was needed and after more than a month I still have no refund and no mattress from vidaxl.

Ps. A situação já ficou resolvida e a vidaxl já efetuou o reembolso do artigo em falta.

Many thanks to Gil who became my personal case handler, working hard and keeping me informed at every stage to resolve this issue. A 5 star performance but sadly can only give the company three due to my original experience.


Having a nightmare trying to return a poor quality product to this company. I was going on holiday so thought the easiest method would be to return through their click and collect store. I followed all the instructions, printed off the labels and provided the company with the full address and a date 72 hours in advance. They sent the driver to the delivery address (3 days later than I had specified) instead of the returns address, so he left without the parcel. I've been in correspondence with them every day for over a week. They keep asking me to specify a pick up address and print off new labels to attach to the items, despite repeatedly telling them the parcels are no longer in my possession and just need to be collected from their store. I requested the matter be passed to a manager who sent a short email to say they can't refund my money until I return the items. The level of incompetence is off the scale.