The refund process for my flight ticket was very quick and straightforward. The staff was professional and responsive, keeping me informed throughout the entire process. Overall, the service was excel... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Best services ever. I was so skeptical about the whole case but i gave it a try and i got surprised when I received an email about the case being successfully handled. I had a flight delayed for almo... See more
Very helpful. Gave me detailed instructions which is the best way to get the refund. Instantly replied to mails. The payment took only ONE working day after completing the informations about the bank... See more
The best company! I had a flight delayed for 6 hours without any notice and the airline didn't care but thanks to Vidora.al I got compensated . Highly suggest everybody to seek help from them fo... See more
Company details
Written by the company
We’re Here to Help Air Passengers! We make claiming simplier for all passengers who are unsure of their rights, lack the time, or lack the expertise to embark on the claims process themselves. We stand up to airlines in court, and we campaign for national governments to introduce fair air travel rights. We’ve helped countless more through our fight for justice. From our foundation as a startup in 2021, Vidora eyes to help passengers for their rights not only in Albania but beyond. We’re continually investing in modern technology to power our easy-to-use website and make our customers’ claims even simple.
Contact info
Str Abdi Toptani, Torre Drin, 1001, Tirana, Albania
- +355 69 393 2299
- service@vidora.al
- vidora.al
4.9
Excellent
262 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I just received my compensation after…
I just received my compensation after waiting so long but always worth it. Thank u Vidora Company 🙏😊
April 18, 2024
Unprompted review
just accepted my compensation i havE WAITED 3 MONTHS BUT IT WAS WORTH IT
just accepted my compensation i have started the process from the day my flight was late i saw the advert in airport and started the process i have heard but i didnt believe that is possible to win a compensation from the delayed flight so my flight was in 17.01.2024 and today i just recieved the money in my account 17.04.2024 there is a possibility faster but i had problems with the bank documents so still it was very fast from the company VIDORA ,try it you need to give a chance thank you one morw time
April 17, 2024
Unprompted review
Vidora one of the best companies for…
Vidora one of the best companies for compensation of delays or cancellations from airlines, everything correct with payment thank you Vidora
April 12, 2024
Unprompted review
Highly recommend
Very helpful, very fast response, highly recommend...Everything was great
April 10, 2024
Unprompted review
Fast service
Fast service, fast costumer reply, commitment even for the old causes. Very happy with them. Finally a got the compensation from the airplane company. Thanks to Vidora
April 8, 2024
Unprompted review
Highly recommended
Highly recommended, very helpful and the case is absolviert in a short time.
April 8, 2024
Unprompted review
VIDORA excellent experience
April 8, 2024
Unprompted review
Best Service Ever 😀
Best Service Ever 😀
I got my refund in less than 1 month thanks to Vidora !
March 28, 2024
Unprompted review
Very correct and they did an amazing…
Very correct and they did an amazing job.
April 2, 2024
Unprompted review
Fast ans correct ..
Fast ans correct ... in less than 1 month i got my refund
February 11, 2024
Unprompted review
That they can rely on Vidora and to don't care they will finish the procedure.
Fast in approaching, communication and information. In dynamic world like this, this is very crucial and important. Strongly recommended.
March 20, 2024
Unprompted review
IT HELPS ME A LOT .
February 22, 2024
Unprompted review
Vidora is one of the bests & more…
Vidora is one of the bests & more serious of all the other online compensations companies, they work fast, in a very efficient way, very good communications skills, just try them once and you will always be by their side.
VIDORA, the best 😁
March 1, 2024
Unprompted review
So good
So good.
with their help I got my rightful benefits, the airline didn't even consider me!
February 19, 2024
Unprompted review
Serious and fast service
Helpful company, serious and fast replies on email. Recommended
February 15, 2024
Unprompted review
Everything was grate .From beginning…
Everything was grate .From beginning till when I got payment.
Everything they informed on time.And explained with all details.
February 13, 2024
Unprompted review
It is the best company
It is the best company, it is super fast und does the job. I would recommend to everyone because it helped me a lot.
Thank you Vidora
February 7, 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.