Village Vet Reviews 

Over priced, you go for a consultation and they take unnecessary tests and then you need to wait over 4 days plus weekend to get results and get treatment??? Really?
Why they do not have machines like zoetis to do tests there as they charge over £400
Then the wait for the test results??? My pet can die while waiting for results
They should have better clinic skills to diagnose without making you wait for a week with a sick animal

So far our experience has been wonderful, I look forward to having more concrete things to highlight but we've only just registered and VERY suddenly needed their services much sooner than expected.

Mike is fantastic and very knowledgeable about my dogs eye condition, panus. Reception staff are always very friendly and give treats to my dog, now he runs in the door instead of being scared of the vet.

My cat goes to Village Vet and they take very quick doing her jab and checking for things and taking only one day to get microchiped instead of 2 or 3 days so thank you Village Vet.

I thank the village vet practice whichever one I have been privileged to visit. Nice very caring practices.

Thank you all of you especially Mr Allard, he really looked after my cat.

This is a very nice vets and very caring.

There is no doubt in my mind that these people will do the best for your cat, dog or whatever animal you are custodian to.

Beautiful people.

I cannot thank the village veterinary practitioners enough.

Very, very big thank you.,

At this time mousey is doing well and many, many thanks to all who have helped little mousey.

Exceptionally special

This review is for the vet - not the ‘Village Vet’ business itself. My darling Persian cat Coco had endured examinations by three different vets in the space of five days, she also received hospital care for 24 hours. All the vets were lovely and caring ….. and then I had the honour to have Coco examined by Dr Sheldon Bunting. Have never experienced a vet examination like it. My cat was examined from head to toe and his passion, experience, knowledge,kindness and relaxed demeanour with her was so reassuring. Village Vets is very expensive but this definitely isn’t the fault of the hardworking vets. Actually, considering the thorough training that they have, the consultation fee is not that bad. It is the prescriptions, drugs, blood tests etc that are heinously expensive. Coco was prescribed Mirtazipine that for humans is incredibly cheap. Yet, the prescription for this was very expensive - same with Gabapentin. I could appreciate costs incurred to support new and ground breaking vet drugs but not stuff that has been around for years.

Although the treatment village vet offered did not alleviate the symptoms, I think the vet tried her best. The admin side was chaotic.

Which is usually when they get you, isn’t it?

Car in the garage, couldn’t be our usual vets (too far away), this was the closest option with an unwell dog.

Tiny premises. What looked like a shoe-box consultation room and an only slightly bigger reception.

Listened as a couple were shaken down for over £600 and didn’t seem to mind. The times we live in, no? And the postcode, of course.

Eventually the vet came out after they’d gone. No one else in the waiting room, but told without sympathy or enthusiasm that we could be seen in 40 minutes.

Now it’s probably my age, but she looked 16 and I’m looking for experience when I’m about to pay over a large sum of money for what will probably turn out to be Gaviscon for canines.

I asked them to erase my details and walked out.

Lord, how I miss the old Robert’s practise. Old world vet, irascible, but competent.
Or those vets who are my age and went into the profession inspired by James Herriot, the ones who plainly adored animals.

Now? They are like dentists. No one goes into dentistry because they want to peer into peoples mouths. There’s a truckload of money in dentistry. And veterinary practice is no different. Money. It’s ALL money.
And the profession is entirely unregulated, which is better still.

First question they ask? Are you insured. You can see them mentally rubbing their hands together……

When the NHS goes, and it will, it’ll be like this for everyone, for all of us.
Don’t say I didn’t warn you.

As for the village vets? I’d steer clear. You never get a second chance to make a first impression, and the first impression was they couldn’t have cared less.

Amazing staff, great teamwork to make my pet really comfortable despite her not feeling too good.

My little boy is pretty old now and, as expected, has increasing ailments to go with his strong character : ) Of late, he's had nagging congestion issues which were particulary bad this week, so off to the vets he goes (this vet seems to have limitless locums, btw). I relate the issues and the NZ lady tells me it's either rhinitis...or cancer!

She tells me due to his smaller size an X-ray wouldn't pick up cancer and he would need an MRI Scan. Instead they would have to refer me to a specialist centre and it would cost between £2,500 - £3,000 to assertain if rhinitis or cancer.

She then tells me a worrying recent tale of a little dog whose owners did an X -Ray, but delayed on an MRI..and by the time they did it was too late and the dog died of cancer... then says I also have a week to book it (if i want to) as any longer and the vets have to $ee the dog AGAIN before referral.
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So let's check back a little. For any of you with sales experience, let's break things down:

There MAY be two issues: One pretty treatable the other bad, really expensive (JUST to diagnose) and inadvised for a very old dog, frankly.

1) The pretty treatable option was ignored.
2) The more expensive route very much focu$ed on
3) 'Fear of loss' / emotional manipulation was used (the story about the little dog dying).
4) Urgency created (by stating I need to get back quickly or would have to be re-referred all over again).

Quite the mastercla$$ in steering you in the direction that highly likely gets this woman a nice referral cut.
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Fast foward: I have a short chat with my partner who phones the vet and politely takes her to task over why she's suggested costly MRIs instead of looking to treat possible rhinitis on a basic level initially.

The vet basically starts deflecting. She is then asked why I was told the tale about the little dog dying? [ The phone is now on loudspeaker].

The vet: That's not true!

At this stage I'm livid and interject. I relate the exact details of the story she told me! She is now losing her composure *and STILL denies she even told the story*!! By now, she has suddenly found she is being called for an emergency. My Partner says she wants a call back to finish matters - she say she isn't prepared to call back. She's told we won't be paying for that appt we've had then.

Without doubt, my last ten years experience have proven the vet industry has FAR too many individuals, who might initially gravitate towards the industry due to an interest in animals... but are ALSO attracted by the supreme licence to print money aspect of the profession! You can surmise too many quickly become focused on developing skills that allow them to rinse people ROYALLY, than genuinely caring about sick animals (esp. when they've been through 100s of deaths and become hardened to it).

Addendum: £1.99 spent on some antihistamine and 2 (third of a) tablets given... and seen a marked improvement in his symptoms in just 24 hours!

Disgraceful approach and I totally endorse the other review I have just read!

Buyer beware...

Very unhappy with the service I received at Village Vet Winchmore Hill. My cat went in for teeth clean and possible extractions at the back of her mouth. While she was under anaesthetic the vet rang and said the back teeth were fine but suggested removing her upper canines at the front as they were chipped and posed potential infection. Under pressure, I agreed, but my cat now gets her lip caught where the canines used to be and looks like Elvis. When I pointed this out to the Village Vet, it was suggested that it could improve over time (it hasn't), or we could get the bottom canines removed aswell (2 healthy teeth) to alleviate the problem. What?!! A few days after the operation my cat was not responding well to the pain killer/anti-inflammatory prescribed so I was told to come in and get alternative medicine. The vet prescribed paracetamol which thankfully my cat mostly spat up. Two days later I had a phone call from one of the vets telling me she shouldn't have prescribed that medicine and could I bring in my cat for emergency blood tests to check her kidney function. Thankfully my cat was ok but when I checked on Google it said that penicillin is poisonous to cats! When I asked the vet why she had prescribed penicillin, she said she had no excuse and could only apologise! I wouldn't use Village Vet again - I don't trust them and their prices are extortionate.

The BEST vets in the world! Kerriann who is the lead veterinary nurse there is absolutely wonderful. My dog is very anxious and was petrified of the vets. Since finding this practice, for the first time in his life he now runs in to see Kerriann. I cannot thank her enough, we have had the biggest welcome and expert advice. Nothing is too much trouble for her. We need more people in the world like Kerriann with her can do attitude. Can’t rate this practice highly enough as a result, we are so lucky to have found it

Wonderful practice and outstanding care given by Rebecca. We had to make a difficult decision as our adored family cat, Rose, 151/2 yrs old, suddenly lost her sight and various complications resulted in our having to let her go. Rebecca was supportive and sensitive to us all as such a horrid time.

Village Vet don’t keep accurate records of consultations or if they do they don’t file them in a manner which is accessible for their vets. This is a problem as they seem to be staffed by locum practitioners. They always deploy the nuclear option first as part of their diagnostic procedures so use them only when you have thousands of pounds laying around looking for a new home. The experience is almost guaranteed to be painful and pointlessly expensive.

I have used this practice for over a year now, and the care and attention from the vet Dr OURANIA I go to at this practice
is so comforting, and caring, I feel very confident with the advice she gives me regarding my small dog, its a pleasure to visit this surgery, the reception team are always helpful and polite with a smile,

Amazing vets practice. All the staff are very friendly & helpful. They were extremely sympathetic & understanding when it came to the heart breaking end of life procedure for my beloved dog. Everything was handled with care & patience. Thank you.

Unbelievable service. I called today to check my dog vaccines as it wasn't clear when she needs to have the next one. The receptionist is completely useless. Actually, usually wouldn’t even describe her.

Village Vet in Regents Park Road Finchley N3 - such a lovely practice with a really caring and professional VET and receptionist. Munchie our cat has been so well cared for on his visits and the advice and care has been fantastic. It is only 2 minutes walk from our home and such a great service compared to MediVet and Pets At Home. We took out a care plan with them and have found it really useful.

The worst first and second experience I could have imagined. I would have never come back to this clinic if our puppy didn't need a second dose of vaccine.
First time I have booked our appointment online, stated which vaccine is required as I was told that the Village Vet stocks it, confirmed all of the details, filled up the registration form for our puppy and for myself, arrived to the clinic where I was told that they do not have all of our details on their system but Dr. Charlotte has seen us and she was good HOWEVER I was only told that they do not have a required vaccine before the actual injection. We were given a different vaccine made by the same company but incompatible with the one which he had before which meant that we were not able to take him out for at least another two weeks..... No one has contacted me before the appointment or advised that the vaccine is not available, and no one has offered to call another clinic to find out if they have the required vaccine, so we have agreed to the procedure. We have booked another appointment straight away for 18th November.
Today I left home well in advance (at 16.00), but traffic was heavy, so I have called the clinic at 17.12 to say that I am running late and person who has answered the phone has advised that this is not a problem and that she'll let the clinic know. I have called again at 17.32 (I have proof ) to say that I am 300 meters away just parking up and was also told that this is fine. I have arrived at the clinic at 17.37 (paid for the parking when I was already in the clinic at 17.38). Kirstin who has greeted me at the reception said that since I am late my appointment will be cancelled as I was more than 5 minutes late. When I have protested, she said that she will ask the vet if she will be happy to see us and few minutes later, she has emerged from the treatment room saying that she will not see us. I have tried to explain that we live miles away, it took me 1 hour 32 minutes to get to Chiswick due to the traffic but she kept saying that there is nothing she can do as this is their protocol and that even if she has seen messages from the person that I have spoken to (Kirstin apparently did not see them as the vet which should have seen us had to see another pet which had an emergency) she would not be able to help as every appointment has only 15 minutes allocation so since I was more than 5 minutes late I cannot be seen.
I have asked if any other clinics are open today for which I was told that Hampton clinic is working 24/7, so I have asked if Kirstin could call them to find out if they would accept us for the out of hours vaccination appointment, but she has refused to help saying that she cannot do that for me. When I have asked her to note done her name on the piece of paper, she said that she is not going to do that either as if I need, I can memorise her name, which I found extremely rude.
Eventually vet who has refused to see us and another client (the one who had emergency) came out of the treatment room at 17.47 which meant that if we have arrived on time vet's previous appointment would overrun and we would have to wait. Dr. Rania (the one who has refused to see us), asked what happened, spent another 5 minutes explaining to me why they cannot see me and why I was wrong, and they were right, instead of helping us to get the vaccination done, which only takes two minutes) and avoid an additional trip to Chiswick on Sunday which was offered as an alternative.
I was extremely upset for poor puppy, hugely disappointed with the level of service and outraged, as I do not believe that this treatment is acceptable, and I do not believe that pets or people should be treated in such way if clinic truly cares about its clients, which they obviously do not.
Today's visit just made me feel like they did not care and I honestly do not understand why they are working in the veterinary clinic if they are not passionate about what they do and are not willing to help. I do not recommend the Village Vet clinic to anyone .

Kerri-Ann and Rania at 75 Masbro road London W14 branch is the most amazing vet for exotics and small furries. They are compassionate, caring and a genuinely talented vet.

I recommend people around the area to use this branch as they treat your pet with special care and the love they deserve. They understand how special the pet is towards their owner in difficult times. Well done ladies, keep it up.