Village Vet Reviews 

We took our cat to Village Vet Winchmore Hill on Saturday 27 Jan 2024 as he was lethargic, not eating well and having breathing difficulties. We usually use Medivet who are amazing but had to take this as an emergency appt. The duty vet advised us that she thought it was serious but needed to carry out xray, bloods and other tests which would cost circa £1k. We didn't have insurance and were shocked at the amount and asked if there was anything interim she could do like antibiotics in case it was an infection. She replied that she would not medicate if she didn't know what she was medicating. We asked if we could take our cat home and come back tomorrow and she replied she wouldn't be there tomorrow. She then suggested cat euthanasia. We were slightly taken aback but she assured us in her opinion our cat was seriously ill. We asked to see him and he looked fine and calm. I challenged her opinion and she told us that was because she'd given him an opioid. We were so overwhelmed and crying with emotion, we phoned our sons to come to the vets. As a family we were there for 4.5 hours crying at the thought of losing our boy and she just kept pressurising us to print and sign the paperwork. We were paralysed with emotion and it all just happened. Our cat was put to sleep without giving us the opportunity to go home and think it through properly. He was not in a car accident and bleeding to death. He had some serious symptoms that she was not willing to medicate without knowing the cause but she happily put our cat to sleep without knowing what was wrong. She fully took advantage of our vulnerability and wasn't going to let us leave unless we agreed to £1k of treatment or put our cat to sleep. We have since found out ours was the second cat she euthanized that day. Something really not right. As a family we have been so traumatised by this incident and being pressurised into putting our baby to sleep. We write this review with heavy hearts as we can't bring our baby back but hope and pray that no other family and pet falls victim to this unethical practice. Please please do not use this vetinary practice

I had my bunny rabbit stay at village vet Winchmore hill for 7 Days whilst I was holiday and i had a terrible experience. When I returned from holiday he was badly injured under his chin and his private parts were very swollen. Upon collection I noticed this and immediately raised it to village vets. My concerns were ignored. Village vet said nothing was wrong with him and nothing was recorded about him. I took him to another vet in Enfield for a 2nd opinion as I knew he wasn't well they said he would have died if I didn't bring him sooner, they gave him antibiotics, pain relief and cleaned his wounds. I paid £455 for my poor bunny basil to be looked after and he was neglected. I would recommend village vet winchmore hill to anyone. Just relieved relieved my poor bunny pulled through. Never again!

The vets themselves get 2 stars but the rest of the practice lets the review down.
I have been using the practice since January 2022. Whilst the standard of care of my dog appears to be satisfactory and caring, I have regularly not been informed of the 'real' costs of treatments or alternative treatments costing significantly less, enabling me to make a choice myself before the treatment is given. One particular example was when they took it upon themselves to charge a ridiculous amount for an ear gel, making the decision themselves that I was unable to administer ear drops myself. That was not their decision to make and it left me significantly out of pocket. They did not disclose the difference in cost between the treatments.
The staff are mixed, usually polite. One vet was really concerned about his new apple watch being scratched (maybe take it off when you work with animals?) and one particular nurse has been rude from the start and is quite condescending in the way she talks to you. Her attitude is far from helpful. I don't think it's unreasonable for my dog to bark for further treats, given the fact the vet has just shoved handfuls in him to enable vaccinations and an annual health check to take place. Unlike some dogs, he's large enough to see the treats on the reception counter they openly leave for clients to use. To be lectured on 'how I shouldn't be giving my dog treats every time he barks', was not only rude, inappropriate, but failed to take account of the actual circumstances. A little more empathy would be appreciated. The fact that she was told 'to leave it' by another member of staff could suggest this is not the first time she has behaved like this and that her attitude is inappropriate. She also proceeded to rub my dogs ear, (which had just been diagnosed as sore and needing a swab by the vet) and wondered why he was still barking!
I also took out an annual plan to spread costs of vaccinations etc and in 2023, when I questioned whether I was able to leave the practice, was told by a receptionist that the plan could not be stopped until the policy began again. One year on 2024 and apparently that's not the case. If a receptionist is providing info on such schemes, then surely it's standard practice responsibility to ensure all staff are fully trained and informed of procedure?

I am writing to express my deep dissatisfaction with the service and customer support I have received from this veterinary practice, specifically in relation to the untimely passing of my kitten and the subsequent issues surrounding the refund process for the vet plan I had subscribed to.

I enrolled in the full-year vet plan, paying £240 upfront (£20 per month). Unfortunately, my kitten passed away after receiving the first dose of the vaccine, approximately 2-3 weeks into the plan. In light of these circumstances, I contacted your practice seeking guidance on the refund process.

During my initial inquiry, a receptionist informed me that, under such circumstances, a full refund would typically be issued. Subsequently, I visited the branch multiple times, both in person and via phone calls, to follow up on the refund status. On each occasion, I was assured that my concerns would be addressed promptly. Regrettably, despite these assurances, no progress was made, leading to a prolonged and distressing ordeal.

The lack of responsiveness and effective communication from the management team has been particularly disheartening. I visited the branch six times to resolve this matter, each time incurring emotional distress due to the reminder of my kitten's passing and the apparent incompetence in handling my concerns.

The delayed resolution, especially over the Christmas period, has added to the hardship. Furthermore, I received only a partial refund of £77 without any accompanying explanation, leaving me with uncertainties regarding the deducted amount. Despite my repeated requests to speak with the manager, I was informed on every occasion that the manager was unavailable.
Given the circumstances, I kindly request a thorough investigation into this matter and a transparent explanation regarding only a partial refund. Additionally, I would appreciate a timely resolution to this issue, along with clarification on the overall refund process.

I believe that addressing these concerns will not only provide closure for my distressing experience but will also contribute to the improvement of customer service standards within your practice. I hope this formal complaint prompts a swift and satisfactory resolution.

i would like to conclude by sharing my sentiments with potential clients considering your practice. in light of my unfortunate experience, I STRONGLY ADVISE AGAINST UTILISING THESE SERVICES UNLESS ABSOLUTELY NECESSARY. OTHER VETERINARY PRACTICES OFFER MORE COMPREHENSIVE PLANS AT MORE AFFORDABLE RATES.
I INITIALLY CHOSE YOUR PRACTICE FOR ITS PROXIMITY TO MY RESIDENCE, BUT I REGRET THIS DECISION WHOLEHEARTEDLY EVERY DAY.
i hope that sharing my experience will serve as a cautionary tale for others, prompting them to carefully weigh their options before entrusting their pets' care and giving their hard earned money to your practice.

I can only speak for Village Vet Brackenbury, but Jessica and Lucija are brilliant vets and also just really nice humans, the nurses are caring and personable and the receptionist is friendly and welcoming; the whole practice exudes care and friendliness. They are extremely pragmatic, the care is very personal and you don't just feel like another job. In a world of corporate over-priced veterinary care, this is absolutely the opposite - they are honest with their advice, you feel very much that the treatment is centred entirely on the welfare of the animal patient, rather than the finances (which is not how I've felt elsewhere in other hospitals and practices) and, as a result of such trustworthy care and service, they have my loyalty forever! I cannot recommend them more highly; even if you live a bit further away, this vet practice is worth travelling for!

Thank you for saving my little Vesper when noone else could.

I agree with previous post L dot
Still Grieving!

I wish I could give it 0. Very unprofessional staff from receptionist at brook green branch to the Vet. On top of being unprofessional they are led by emotions and are seriously under specialised in the field of veterinary medicine. I am not sure how anyone can trust them with their vets at that branch. I am beyond disappointed how my pet was treated and I wish I switched my vet practice quite sooner so that he gets the right treatment, attention and care from real vets.

If I could leave NO STARS I would, Totally useless vets. All the Vets care about is making money and not helping you...Total waste of time and money. Avoid them at all cost if you love you pets. Your better off going somewhere else....STAY AWAY IF YOU VAULE YOUR PETS LIFE!!!!!! - NOT TRUSTWORTHY OR EXPERIENCED, ALL THEY CARE ABOUT IS MONEY..... This places needs to be shutdown and all the vets should never be aloud to work with animals again.....TOTAL COWBOYS!!!!!

The whole team works incredibly hard, and always tries their best to help us with our cats. Very friendly and professional and always go above and beyond to help!

We have had nothing but issues since day one.

First of all £70 just be seen? Not even a same day appointment but 2 weeks after the initial call.
Took her in again and she needed tests done. We were told 2 days for results…. 3 weeks later we got them.
We’ve just called this morning as my dog is peeing blood and they don’t even have a vet available. This is 4th time we’ve had an issue and called and they’ve not had a a vet available.
We’re now having to call their other branches to find someone which is absolutely disgusting and they should be held accountable.

Been attending this vet for 30 years, it was taken over a couple of years ago. Now they dont seem to care and are just about money!!

Any users of this vet check your pricing. I have just paid over double the price of any other local vet in the area. Something I can't afford at the moment and stress I don't need with a sick pet.

I'm so upset with this place, it used to be amazing. AVOID - if you insist on using them PRICE CHECK!! Extremely disappointed customer

These guys at Village Vet are top notch they are absolutely great ,they are very helpful and know how to put you and of course your pets at ease 10 out of 10 .
We would like to say a big thank you to Rachael and Dr Cristina you are a credit to your practise and your team,
TC`s not too bad but feeling sorry for himself and says thank You...

£2,500 for a c-section - scandellous. All about the money for VET 24.

Why can't we go in the building? Someone comes out, takes your poor pet and leaves you sitting there. Then they come out and give you a ridiculous sum of money to start. Last time I demanded to know what the cost would be BEFORE they did anything. That request pissed the girl off. My son called to pick up his cat and before hand they told him $350. Well it doubled by the time they were finished. He was $2 short and they would not release cat till he went home and got the two bucks. Very bad place

They take the money and don't care about the pet.
We took our cat to the vet and asked them for advice. Our cat is ill for some reason, and after spending £530, we still don't know why. We have no idea what could be causing her illness. Neither do they know or even have a clue.
First, they suggested a medicine, out of the blue, to see if it would help (without having an idea of what the issue was) that cost £140. No improvement.
Second, they said if she doesn't improve, we need to do a blood test (£290). We did the blood test, and they didn't know what they wanted. The blood test was 290 plus 100 consultation price. We had to wait longer than one week and keep chasing them to ask for the results. Ultimately, the results are okay; our poor cat is still ill and misbehaving. The new suggestion is paying for another consultation!!!!! After paying the amount of money and they didn't even know what happened with our cat, they suggested going for a third visit!!!!
All these diagnoses, without any base or rigour. Just trying things to see what happens. But with our money and zero guarantees from their side.
Ridiculous! I feel ripped off, very unprofessional and obviously zero results. They have no clue what they are doing. Taking tons of money from concerned pet owners and giving zero solutions.
If you care for your pet, don't take it to this vet. Disgusting!

We took our 9 year old West doggy to this branch at no Enfield with a chest infection, , and they told us to come back in 30 min for tests,, we came back to the vets as told,, the 2 vets with no name tad then told us he's taken a turn for the worst after 30 min in there hands,, the gays white vet and the south American vet said come back in 2 hours,, we came back and he was nearly dead,, they stop ed his oxygen and killed our bobby the Highland doggy,, they our not vets and are murders, , they killed our little man dead

Took our boy to this emergency vets (Not our normal vets)
With a possible blocked urethra had to wait in the car park for an hour before being let into the practice by a snappy, stressed vet.
She assessed our Tanian and took him through for tests for the night and told us to ring around 6.30am.
We rang to be told she couldn't unblock the blockage and he needed an urgent operation at DWR in Newmarket. We got dressed and picked him up to take him to DWR, as soon as he came out we noticed his left eye was milky white!! As soon we got to DWR, they also noticed his eye so they assessed his eye to. And the only explanation really is blunt force trauma because any thing else would have shown it's self sooner.
Our boy is now blind in his left eye with no explanation from Milton vets as to what happened.
We have emailed the practice with no reply and no acknowledgement of email sent

NO PROFESSIONALISM!!!
I called this clinic for advice on getting insurance for my dog. He was supposed to be an American bully Pocket, but as he has matured he clearly isn't. I was advised by a receptionist that she could change the breed to an American Bulldog, which she did.

I then started again with trying to get insurance, but due to the dangerous dog act, no insurance company would insurance him. I had no idea an American Bulldog was known as dangerous dog.

I will send many messages but Villige vet is not going to correct his mistakes.!!!!

They are ONLY interested in money. My poor old dog was not well and so these guys were local, they did a test on him and tried to charge we £300, then when I queried it they reduced it to £169, when the tests came in they said I needed to contact them urgently which I panicked and paid the bill, to which they said there was nothing wrong with him. I took him to another vet and they did tests to find a parasite in his stomach and gave him anti biotics and a change of diet, he is like a puppy now and at 15 years that is quite an achievement. Stay away from Village Vet if you love your pet