Village Vet Reviews 

Went here today to microchip identify a dog that I found on the streets the previous night.
My friend called the place earlier about bringing the dog in, and they said they will call me for a slot but they never did.
I walked in on my own, and everyone was nice except the lead receptionist, who was cold from the start and kept dismissing anything I said about finding the dog. Found this weird, but thought it was just a personal behaviour.

After her identifying and ringing the owner, I asked if I may know the name of the dog I had sheltered, and I was told I can't know any details because it is protocol. Harsh, but that's her call. I waited for the owner to come about so I can bid my goodbye to the little one.

The owner wasnt excited to see the dog and vice versa. I was chatting about how they lost the sweet dog and she asked where I found her, and the same lady from the reception barges out shouting "is everything okay?" to the owner as if I was the problem.
This behaviour was completely uncalled for, and definitely had racist tones.
Please tell me, why is a brown man bringing in a lost dog, taking the pain, time, loss of sleep, and expenses of it all, seemingly suspicious and evoking hostility in you?

I thanked them while leaving and mentioned calmly that the owner doesn't even seem too happy with the reunion, and she dismissed me again as if I was a nuisance, saying "you're overthinking, this happens all the time even to my dog. The dog was happy seeing the owner didnt you see that? Have a good evening" to cut me off, to which I had to respond I'm thinking right, probably you arent. And also, you're not a good person if your dog keeps running out "all the time".

What a terrible person to be the face of a vet clinic. I wonder if any other person of colour had a similar experience with this lady.
It is 2024 for God's sake, that too in London of all the places, for you to be hostile against people of colour due to your prejudice. No amount of sensitivity training and recalibration can remove the bias and latent racism in such people. Utterly disappointing and disgusting.

The vets do not provide a good service, you get the feeling there is a lot of profiteering going on. They are not connected within their own network, chasing results instead of being contacted. Disappointed to say the least as it is very expensive and they try to sell you more and more rather than actually worrying about your pet

Profiteering nightmare
My dog had bad cut on leg. First visit £195 for cleaning, superglue cut and banadage.
Follow up wound check, 10 mins to check and redress (sticky plaster and bandage) £120.87. No invoice given so requested this and cost of materials was £64.87 (consultation was £56) Outrageous for a bit of bandage and a plaster. Will be changing vets immediately.

Wanted to change my vet called Winchmore Hill Village Vet. They said they had my pet plan policy there and I was a known customer and would be charged on pet plan insurance....
On the day the veterinary doctor told me no problems and they would charge petplan....
30 minutes later I got a call demanding the money right away was sent a payment email...
I thought ok no problem I will pay and they said they would make the claim for me and refund my money...
2 months down the line and all I hear is the person that does claims was back logged...was on holiday..never works when I call....
ABSOLUTE SHAMBLES IF YOU WANT TO GET ROBBED GO HERE.

Wow Dom, you got away lightly mate. My wife has 2 rats and one developed a nasty sore on her head, possibly fighting with the other one. Left it a couple of days but didn't seem to be healing. I've used the same Village vet a couple of years ago with my other rats so, she took it to them again. Took the Rat into the vet, he tried to get her out but to no avail, didn't even hold her, well, no problem, he's a vet he knows what he's doing and told me he would give me some ointment to put on at home. He then said, " I think this will work on Rats, it's for Dogs"!!! What? 5 mins later, went to the reception desk......." That will be.....wait for it ...£98 please?" Nobody wants to look an idiot so I paid and left, got back in the car and went home furious. If you are rich, by all means use them but?

I am a long established, high star rated licensed dog breeder. One of my beloved dogs had a terrible whelping and we took her to the out of hours vet (Village Vet) through the phone service of my regular vet.

I was asked to pay £800 before they even looked at her. I then received a call saying there was a new estimate of £6k. After I gasped I was told it could be lower maybe £4k but she may not survive anyway. Who uses a sick, distressed animal as a bargaining tool? Whilst this is going on she’s laying there suffering. I felt I had no choice but to have her PTS. When we arrived at the practice we were met with an abrupt receptionist with a total lack of compassion. Not to mention feeling like emotional blackmail with our sick dog from the vet I spoke to..

Never again.

I do not recommend! Horrendous experience with my dog who got injured by a car. Telling me that they didn’t have the equipment and I had to go to another village vet. Extremely overpriced! He didn’t get checked by one vet and gave me an estimate of £2000. I took my dog to Blue Cross Victoria and they were absolutely amazing. Cost £30

We have used two Village Vets over the last 5 years. And they are the kings and queens of mark-up. Their medication costs are 3 times the cost online and they charge the earth. £70 consult for anything, £65 for a follow up. Every time you walk out of the surgery you are at a minumum £200 worse off, no matter what it is. Demand prescriptions so you can shop online for the same meds. In times of financial hardship they are profiteering it seems.

To see how caring about they animals they treat, My little dog was having a breathing problem and not eating, and it was really stressing me out, Couldn't get an appointment at my usual vet, so rang Local village vet Goldhawk Road, The wonderful receptionist arranged an appointment , for that afternoon, and such a lovely vet who did the consultation. all very plesant staff.

I've been with this vets for a number of years and knew they were expensive. But my recent experience was gobsmacking..... I wanted to get an indication of whether my puppy was ok for spaying. We went to the consultation room the vet played with the dog for ~5 mins, checked a chart and stated that the dog was too young, please come back once they are over 1 year old. The whole thing took 7 mins. The receptionist tried to charge me £61. This equates to +£500/hr....

Our little dog got her tail caught in the hall door on Saturday afternoon (hall door slammed as back door was opened 😢). Poor dog yelped & pee’d herself with fright. Immediately we brought her to our local vet, whom we’re registered with & are on a monthly pet plan. The tail was split, bleeding & bone was visible. We arrived to the vets at 5.06pm, unaware they close at 5pm. The closed sign was up but one of the vets & veterinary nurse were at the front desk, i gestured to ask them to come to the door. Myself & my husband stood at the glass door where they could clearly see me holding our little dog in my arms covered in a blanket & loosing blood. The vet came to the door, opened it slightly & told me they were closed. I pointed to Mollys tail & explained what had happened & again she told me they were closed, I pleaded with her to have a quick look at her & she point blank refused using the excuse that they’re computers were switched off & that they were already running late to finish up. This particular vet knew us as our dog has attended her several times but this time it was as clear as day that she didn’t care less & just wanted to get home. I understand that she had done a full days work & was probably tired and that she has a life outside her job but there was zero compassion or care. When we pleaded again for help, she told us to contact another branch of their practice in Clonsilla that were opened until 6pm. She assured us that they would definitely see us if we were there before 6pm. So we left….without anyone looking at her wound, assessing it or giving her any pain relief. On the way to clonsilla I phoned them to confirm that they would see her as advised by the Shantalla Road Branch but unfortunately I was told no that they had to be out by 6pm, I explained that the branch on Shantalla Road had told us if we get there before 6pm that she would be seen but I was told that’s not the case. The receptionist checked it with someone else and said no that they would be locking up at 6pm so they wouldn’t have time to do an X-ray, when I asked for advice on where to go, she advised me to go to UCD veterinary hospital which we did. In UCD at first they thought the tail was broken or nerve endings were damaged & would require amputation but luckily for Molly this wasn’t the case. Her tail was split on both sides, so they sedated her and stitched her up. She’s now on antibiotics, anti inflammatories & pain killers but is doing well.
I have since contacted Village Vets and have cancelled our contract with them. I understand we were 6 minutes outside of their closing time but I cannot understand how people who are supposed to care about animals can simply ignore an injured animal in front of them without even looking at or accessing them, completely inhumane. Mollys tail was in a very bad way, the cut was so deep the bone was visible (up to this I didn’t realise that the tail had a bone, I actually thought it was just cartilage).
We have since moved to a lovely, caring independent vets instead of supporting these chains that only care about the money and not care.
There’s been a couple to times over the last 2years while attending village vet’s beaumont that haven’t sat well me, such as stories I’ve heard from other people and things I’ve overheard while in there but I chose to ignore them. My advice to anyone is if when it comes to your pets if something doesn’t sit well with you with your vets, then jump ship because to a lot of these chains & franchises it’s just a business with their priorities being money first & care of the animal being way down the list

Couldn't have asked for better care when my chihuahua was admitted with breathing difficulties. She ended up staying for 3 days and I was informed of her progress every step of the way. They even liaised with my pet insurance company which put my mind at ease. Thanks to Dr Helen, Jade, and all of the wonderful team.

An amazing veterinary practice - incredibly friendly, professional and knowledgeable. All the staff have always gone above and beyond to provide an excellent service My 10 year old dog has had a very difficult few years with complex issues and they have always treated him, and me, with kindness and understanding. They have always discussed the diagnosis, treatment and prognosis with detail and empathy. He has had many operations under their care.
He has now made a full recovery and is back bouncing!
I cannot recommend the whole team highly enough.
Thank you to you all.

Very expensive and in my opinion just a complete ripoff taking into consideration the area. Attended this practice a few times and have never felt assured. Charged appropriately two grand to remove a few teeth. Found a private practice who found my pet had cancer so could not have the teeth removed and charged me after the fact not before. Also the cost quoted was a whole £1200 LESS.

I recently had the privilege of experiencing the outstanding service provided by the dedicated staff at our local vet clinic, and I am compelled to share my exceptional experience. From the moment I walked through the door, I was greeted with warmth and professionalism, setting the tone for a truly remarkable visit.
First and foremost, the staff demonstrated unparalleled expertise and proficiency in their field. Every member of the team, from the receptionists to the veterinarians, exhibited a deep understanding
of animal care and a genuine passion for their work. Their knowledge was evident in every interaction, as they provided thorough explanations and tailored recommendations specific to my pet's needs.
What truly set this clinic apart, however, was the level of compassion and empathy displayed by each staff member. They understood that our pets are not just animals but cherished members of our
families, and they treated them as such. Whether it was a routine check-up or a more serious medical concern, they approached each situation with sensitivity and understanding, easing both my pet's anxieties and my own.
Moreover, the staff went above and beyond to ensure that both my pet and I felt comfortable and cared for throughout our visit. They took the time to address all of my questions and concerns, never
making me feel rushed or insignificant. Their genuine concern for the well-being of my pet was palpable, creating a sense of trust and reassurance that is invaluable when it comes to veterinary care.
In addition to their exceptional medical care, the staff also excelled in their communication and organization. Appointment scheduling was seamless, wait times were minimal, and all necessary paperwork
and follow-up instructions were provided promptly and clearly. It was evident that the staff valued efficiency without compromising the quality of care they provided.
Overall, my experience at our vet clinic was nothing short of exceptional, thanks to the outstanding staff who tirelessly work to ensure the health and happiness of our furry companions. Their combination
of expertise, compassion, and professionalism sets a standard of excellence that is truly commendable. I am grateful to have such a dedicated team caring for my pet, and I wholeheartedly recommend their services to anyone seeking top-notch veterinary care.
Finally, I would just like to personally thank Jodie for her efficiency and support through this process!
Wishing the team all the best for the future.

Our nearly 12 year old Cocker Spaniel was admitted at 2am Saturday morning in an extremely critical condition and we did not think he would survive.
He is home now and on the mend due to the dedication, quick thinking, love and compassion shown to him and us over the weekend.
Nothing was too much trouble, reassurance was given by phone and in person at various times of the day and night.
We have everything to thank them for from the nurses to the dedicated vets Becky and Vanessa.

I was very disappointed the way this clinic handled my pets last few seconds of life. I have actually made a formal complaint. However, I would like to leave this review here so that anyone with a dying pet makes sure they specify how they would want them to handle it with kindness and loving care( which was not what we got).

The village vet seems to have problems with keeping good vets there have been some in the past but our last experience was poor and the vet seemed unable to take in our concern, very unsatisfactory . They also did not respond to our subsequent complaint.

Thanx to the staff and vets helping me with my reactive dog and understanding how difficult and isolating it can be. They allowed me to wait in the car and call me when vet was ready they also let me through the side door to put as little stress as possible for my dog and I.