Village Vets Formby and Crosby Reviews 

164
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 154 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff, including vets, nurses, and receptionists, for their incredibly friendly, caring, and professional approach. Many highlight their helpfulness, patience, and deep knowledge, ensuring both pets and owners feel comfortable and well-supported with clear explanations. The service is frequently described as excellent, with people appreciating the thorough and personalized care provided without feeling rushed during appointments. Reviewers often note the clean, modern, and welcoming facilities, which contribute to a positive user experience for pets and their owners. This genuine kindness and understanding fosters trust, making visits less stressful and ensuring pets receive the best possible treatment.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting their kindness, professionalism,... See more

Service

Customers consistently note positive experiences with service, often describing it as 5-star, gold standard,... See more

Customer service

Users describe positive interactions with customer service, highlighting the welcoming and attentive approach... See more

User experience

Consumers find the user experience to be positive, with many appreciating the helpful and welcoming staff,... See more

Facilities

Reviewers highlight positive aspects of facilities, consistently praising their cleanliness and welcoming... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been with Formby Village Vets and Crosby for several years now. Both of my cats have been under Helen’s care for years and she is so great with them. I wouldn’t take my furbabies anywhere else!... See more

Rated 5 out of 5 stars

Village vets Crosby is outstanding. It's the best vets we've ever been to by far. The Receptionists, Nurses and Vets are just incredible and it really feels different to any other practice I've been t... See more

Rated 5 out of 5 stars

Excellent from start to finish, Boo had quite a big operation and she was so well looked after. Follow up visits have made me feel confident and reassured. Highly recommend village vets to care for yo... See more

Rated 5 out of 5 stars

Absolutely fantastic vets! Upon entering, it’s bright and clean with staff super welcoming and friendly. We saw Cristina who was so wonderful, she took her time and made sure Coop was comfortable. Eve... See more


Company details

  1. Veterinarian

Written by the company

Your Pet’s Health, Our Priority Exceptional Vet Care, Anytime You Need It Experience the care of our multi-award-winning, independently owned and family-run, MEMBERSHIP-ONLY practice, where we offer comprehensive and compassionate care for your pet, with a personal touch. We also understand that your busy schedules can make it hard to remember regular check-ups, vaccines and treatments so we send you regular reminders allowing you to fully enjoy the companionship of your beloved pet. With our members-only practice, you get regular check-ups, parasite protection, and unlimited consultations with our vets or nurses – all included. Our membership ensures your pet receives comprehensive, proactive care, allowing you to focus on the joy they bring into your life.


Contact info

4.9

Excellent

TrustScore 5 out of 5

164 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(164)

164 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent vets practice!!

Excellent vets. I wouldn't take my little dog anywhere else. All the staff are wonderful, so friendly, and brilliant with all the animals that walk through the door. You're made to feel like part of the family and I never feel rushed on any consultations I have, my vet Cristina is amazing, she takes so much time to listen and i have total confidence that everything she does is the best treatment for my baby. Brilliant service from all the team at Crosby. So comforting to know my little pooch is in the best hands possible- I trust them implicitly and highly recommend this vets practice. They are brilliant at what they do. Thank you.

June 18, 2026
Unprompted review
Rated 5 out of 5 stars

Best Vet Team

Brilliant vets, my boy had a major surgery. Everything was explained, at no point did I feel daft asking any questions. They were so good with him. Every member of staff we’ve seen has been AMAZING. The service is beyond excellent - you can tell everyone who works here adores their patients. Recommend them 100000% just wish I’d moved here sooner!

June 4, 2026
Unprompted review
Rated 5 out of 5 stars

Oscar was looked after so well

Oscar was looked after so well. Everyone is so kind and understanding . The time that was spent with us explaining what would be happening with Oscars treatment and his after care really helped me . So glad that we are with village Vets Crosby:)

June 4, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent team

I have been going to Village Vets with my cat since he was a kitten. Unfortunately he has had a number of problems and had been a frequent visitor! I have always found the whole team , reception staff, nurses, vets to be friendly and professional always very helpful. Many thanks to Bronagh and Ben for their care and attention to detail when dealing with Edward. Also thanks to Jaine who has known Edward since his first visit to the Practice.

June 4, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely lovely

Absolutely lovely, friendly staff.
Amazing with my little dog Jessica.
She gets very nervous.
Always get straight back to your query too.

May 30, 2026
Unprompted review
Rated 5 out of 5 stars

Village Vets Crosby

You can always get an appointment when you need one (unlike the doctors). The lady’s at reception are always friendly (I deal mostly with Jane at Crosby). The vet I ask to see is Gaynor who only works at the Crosby surgery on a Friday as she is in Formby the rest of the time. She is so helpful and caring and clearly an animal lover and I feel that my two dogs are in very safe hands at Village Vets.
Highly recommend!

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

Getting through the door can be tricky…

Getting through the door can be tricky as I’m disabled(heavy door) but once inside the waiting area is lovely, spacious and clean. The reception team are friendly and helpful and try to put your dog at ease with some treats to help calm them if they are nervous.
You can always book the same vet so they get to know you and your dog and Megan is wonderful.
I have private prescriptions issued and I find the then having to order then contact the surgery who then contact the supplier a complicated process it would be far easier to issue a prescription. I know this is not the only vet’s practice that does this and why.

Don’t let this put you off I have only had good experiences at Village Vets with Megan.

May 28, 2026
Unprompted review
Rated 5 out of 5 stars

We are regular visitors to this…

We are regular visitors to this practice Charlie is a very demanding boxer and had lots going wrong in her young life but loves going to this vet practice on more often than not a weekly attendance!!All the staff are lovely with her and she loves a ruff and tumble with anybody willing to take her on. Quite embarrassing as no matter how rotten she feels the minute she gets into the waiting room her tail never stops wagging!!

May 27, 2026
Unprompted review
Rated 5 out of 5 stars

What a Vet!

Cannot recommend Bronagh enough. I have complete faith in her navigating her way through the health issues Murdo has had. She is honest, thorough and reliable.
Reception staff and nursing staff all contribute to make the whole experience a very positive one.

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

What a wonderful veterinary practice…

What a wonderful veterinary practice this is . It isn’t our normal vets , we are registered here because we have a static caravan locally . We have been a few times over the years , and without exception found it to be an excellent vets with very friendly and professional staff who are an asset to the practice . Service is 1st class and costs are very reasonable indeed 10 out of 10 !

May 26, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look