Village Vets Formby and Crosby Reviews 

167
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 164 reviews, reviewers overwhelmingly had a great experience with this company. Reviewers consistently praise the staff, including receptionists, nurses, and vets, for being incredibly friendly, caring, and professional. People appreciate the thorough explanations, personalized attention, and the feeling of being listened to without being rushed. The practices are described as modern, clean, and welcoming, creating a calm and comfortable environment for both pets and owners. Customers feel their pets receive the best possible care, with vets demonstrating genuine interest and expertise in their treatment. Many also highlight the convenience of services like out-of-hours support and the ability to get appointments quickly when needed.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their friendliness,... See more

Service

Customers express high satisfaction with the service, consistently describing it as excellent and 5-star.... See more

Customer service

Reviewers mention positive feedback about customer service, consistently highlighting the welcoming and... See more

User experience

People report positive experiences with user experience, finding it easy and comfortable. Reviewers highlight... See more

Facilities

Customers consistently note positive experiences with facilities, often highlighting the cleanliness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It’s tough walking past the surgery in Formby as our dog pulls to go in for a cuddle and a biscuit ! We always feel listened to whatever we are in for and they check everything thoroughly The waiti... See more

Rated 5 out of 5 stars

I recently had to go to the village practice due my dog Alfie was poorly. I rang at 8.30am and received an appointment for 9.10am. I saw a veterinary surgeon called Gaynor. Gaynor was so love... See more

Rated 5 out of 5 stars

I’ve been with Formby Village Vets and Crosby for several years now. Both of my cats have been under Helen’s care for years and she is so great with them. I wouldn’t take my furbabies anywhere else!... See more

Rated 5 out of 5 stars

Village vets Crosby is outstanding. It's the best vets we've ever been to by far. The Receptionists, Nurses and Vets are just incredible and it really feels different to any other practice I've been t... See more


Company details

  1. Veterinarian

Written by the company

Your Pet’s Health, Our Priority Exceptional Vet Care, Anytime You Need It Experience the care of our multi-award-winning, independently owned and family-run, MEMBERSHIP-ONLY practice, where we offer comprehensive and compassionate care for your pet, with a personal touch. We also understand that your busy schedules can make it hard to remember regular check-ups, vaccines and treatments so we send you regular reminders allowing you to fully enjoy the companionship of your beloved pet. With our members-only practice, you get regular check-ups, parasite protection, and unlimited consultations with our vets or nurses – all included. Our membership ensures your pet receives comprehensive, proactive care, allowing you to focus on the joy they bring into your life.


Contact info

4.9

Excellent

TrustScore 5 out of 5

167 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(167)

167 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We are regular visitors to this…

We are regular visitors to this practice Charlie is a very demanding boxer and had lots going wrong in her young life but loves going to this vet practice on more often than not a weekly attendance!!All the staff are lovely with her and she loves a ruff and tumble with anybody willing to take her on. Quite embarrassing as no matter how rotten she feels the minute she gets into the waiting room her tail never stops wagging!!

May 27, 2026
Unprompted review
Rated 5 out of 5 stars

What a Vet!

Cannot recommend Bronagh enough. I have complete faith in her navigating her way through the health issues Murdo has had. She is honest, thorough and reliable.
Reception staff and nursing staff all contribute to make the whole experience a very positive one.

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

What a wonderful veterinary practice…

What a wonderful veterinary practice this is . It isn’t our normal vets , we are registered here because we have a static caravan locally . We have been a few times over the years , and without exception found it to be an excellent vets with very friendly and professional staff who are an asset to the practice . Service is 1st class and costs are very reasonable indeed 10 out of 10 !

May 26, 2026
Unprompted review
Rated 5 out of 5 stars

We lost our Beloved Elmo today after…

We lost our Beloved Elmo today after devastating news after X-rays yesterday. Ben the young Vet at Crosby was a credit to the branch and industry. His patience and understanding of the heartache I was enduring from such a young man was inspiring. Thank you Son for making the hardest day of my life bearable.

May 23, 2026
Unprompted review
Rated 5 out of 5 stars

If you need a place for your pet

If you need a place for your pet, then this is it ! The staff are welcoming and knowledgeable. You get comprehensive information on all aspects of care, which is very reassuring, I felt like our kitten was part of the family.

May 14, 2026
Unprompted review
Rated 5 out of 5 stars

My dog Pixie runs into Village Vets…

My dog Pixie runs into Village Vets Formby where she is made very welcome, told she is a cutie and is hand fed liver pate. She is currently receiving K-laser which has made a big difference to her mobility …she especially likes the gentle massage after it !!

May 15, 2026
Unprompted review
Rated 5 out of 5 stars

Genuine care and kindness

Genuine care and kindness from all the staff.
Excellent service from booking system and online VidiVet which I’ve used in the evening when worried about my pet.
Would not use anyone else

May 13, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent family-run vets

My cats have been patients here for 6 years. All the vets, nurses and staff are kind, friendly and take the time to really get to know my pets. They don’t push any expensive treatments or extras, and are happy to talk through issues. The app messaging service is very responsive, but equally they can always be contacted by phone. In emergencies, I’ve been able to see them within hours or less. I wouldn’t trust anyone else.

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

Just great

The staff are friendly and helpful. They remember my dog's name, always happy to see him. The clinic is clean and calm. In the 8 years we've been attending, we have always had the highest level of care

May 7, 2026
Unprompted review
Rated 5 out of 5 stars

Gold Standard Service

Top quality couldn’t be happier with the service Village Vets provides. They truly are very caring and nothing is too much trouble for them. They take the time to explain everything in clear and understandable language. Gold standard is the only way I could describe them and that applies to everyone you meet from reception to the nurses and vets. Excellent would give more stars if it was possible!

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

Light, bright, welcoming

Spacious, friendly, welcoming feel as you go in. Separate, closed off area for cats. A real plus. Vets who listen and understand your concerns and treat you like an intelligent human being!!

May 11, 2026
Unprompted review
Rated 5 out of 5 stars

They love our vet as much as we do!

We have been with Village vets since Tilly was 10 weeks old. Every step of the way the staff have been caring and fabulous, it feels like they love our dog as much as we do. Can highly recommend if you are looking for a vet for your pet.

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

I can't recommend Marley’s vets enough

I can’t recommend Marley’s vets enough. They always go above and beyond to make both Marley and me feel relaxed and comfortable. Marley gets very nervous going to the vets, but at our last appointment the vet was so patient and kind, taking the time to get to know Marley and help her feel more at ease. It made such a difference seeing how calm and cared for she was. I honestly wouldn’t take Marley anywhere else and would highly recommend them to anyone looking for a caring and understanding vets practice.

May 9, 2026
Unprompted review
Rated 5 out of 5 stars

We’ve been coming to Village Vets…

We’ve been coming to Village Vets Crosby with our dog since 2018. From the first visit we were made to feel welcome. Every member of staff are professional and very helpful. They take the time to explain everything. Our dog can be nervous but there is no sign of that when she attends for her appointment. Highly recommend this vet practice .

May 9, 2026
Unprompted review
Rated 5 out of 5 stars

Met with friendly greeting

I was seen in a reasonable time, and on all my visits I was greeted with a friendly reception from all staff and from start to finish my visits always made me feel at ease when obviously anxious over my pets problem.

May 5, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look