Village Vets Formby and Crosby Reviews 

167
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 164 reviews, reviewers overwhelmingly had a great experience with this company. Reviewers consistently praise the staff, including receptionists, nurses, and vets, for being incredibly friendly, caring, and professional. People appreciate the thorough explanations, personalized attention, and the feeling of being listened to without being rushed. The practices are described as modern, clean, and welcoming, creating a calm and comfortable environment for both pets and owners. Customers feel their pets receive the best possible care, with vets demonstrating genuine interest and expertise in their treatment. Many also highlight the convenience of services like out-of-hours support and the ability to get appointments quickly when needed.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their friendliness,... See more

Service

Customers express high satisfaction with the service, consistently describing it as excellent and 5-star.... See more

Customer service

Reviewers mention positive feedback about customer service, consistently highlighting the welcoming and... See more

User experience

People report positive experiences with user experience, finding it easy and comfortable. Reviewers highlight... See more

Facilities

Customers consistently note positive experiences with facilities, often highlighting the cleanliness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It’s tough walking past the surgery in Formby as our dog pulls to go in for a cuddle and a biscuit ! We always feel listened to whatever we are in for and they check everything thoroughly The waiti... See more

Rated 5 out of 5 stars

I recently had to go to the village practice due my dog Alfie was poorly. I rang at 8.30am and received an appointment for 9.10am. I saw a veterinary surgeon called Gaynor. Gaynor was so love... See more

Rated 5 out of 5 stars

I’ve been with Formby Village Vets and Crosby for several years now. Both of my cats have been under Helen’s care for years and she is so great with them. I wouldn’t take my furbabies anywhere else!... See more

Rated 5 out of 5 stars

Village vets Crosby is outstanding. It's the best vets we've ever been to by far. The Receptionists, Nurses and Vets are just incredible and it really feels different to any other practice I've been t... See more


Company details

  1. Veterinarian

Written by the company

Your Pet’s Health, Our Priority Exceptional Vet Care, Anytime You Need It Experience the care of our multi-award-winning, independently owned and family-run, MEMBERSHIP-ONLY practice, where we offer comprehensive and compassionate care for your pet, with a personal touch. We also understand that your busy schedules can make it hard to remember regular check-ups, vaccines and treatments so we send you regular reminders allowing you to fully enjoy the companionship of your beloved pet. With our members-only practice, you get regular check-ups, parasite protection, and unlimited consultations with our vets or nurses – all included. Our membership ensures your pet receives comprehensive, proactive care, allowing you to focus on the joy they bring into your life.


Contact info

4.9

Excellent

TrustScore 5 out of 5

167 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(167)

167 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Caring group of people

You could not find a group of more caring people than at this practice. I have been with them for over 50 years and they just get better each year. They make you feel special and look after their visitors equally whether pet or owner. They explain everything as the visit continues and never rush you. All the staff seem happy in their work and work extremely well together. Thanks all for helping me over the years and recently through a difficult time which seems to be getting better daily!!!!

May 5, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Village Vets

We were seen on time. The vet was outstanding and thorough. She explained everything & gave clear instructions about after care. Follow up in 2 weeks was arranged. Blue was very good in the surgery as the vet was so patient and caring.
Reception staff always excellent and very helpful.

May 6, 2026
Unprompted review
Rated 5 out of 5 stars

VVFormby is always friendly and professional!

VVFormby is always friendly and welcoming,Vets and Nursing staff establish great relationships with our dogs and indeed all dogs
They are very professional and thorough but at the same time sensitive to any apprehension displayed by our dogs
Great team !

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

Lovely vet practice

All the staff are lovely. My vet was easy to talk to, gave great advice and was understanding. The reception staff and nurses are caring and friendly. I wouldn’t go anywhere else.

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

They really take the time to explain…

They really take the time to explain everything and listen to our questions, they follow up when they say they will and they’re lovely with Misha. Vidivet is a brilliant addition to the service too, giving us immediate access to advice anytime

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

Our village vets practice is the…

Our village vets practice is the kindest friendliest most caring one we have ever used and we are lucky to still have them in Formby. Our dogs have been under their care for many years up until their passing, the most recent this weekend. Thank you from all of us and especially Poppy.

April 25, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing vet

Helen is an amazing vet and manages my reactive terrier with ease. She is so helpful and friendly it gives me great confidence.
Village vets is brilliant great advice kindness and understanding.

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Friendly and welcoming

I had a really positive experience at the vets with my dog. The staff were friendly and reassuring and the vet took time to explain everything clearly. My dog was treated with the patience and care, which made the visit much less stressful. I would highly recommend them.

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Frith-Guide Dog.

They staff are great so friendly, and Kristina the vet is the best. She is made to be a vet has all the qualities I think that is required to be a great vet.

Her bedside manner is second to none. She tried to save my lovely 7 year Labrador Charlie but sadly couldn’t, so when I decided to become a puppy raiser for Frith I knew that it was only Kristina I wanted to look after him throughout the next year.

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

My dog is old now and has heart failure…

My dog is old now and has heart failure 💔 due to the care of the vets he has lived past Christmas and a few other near misses.
Christina has been amazing with my dog who is an old grumpy snappy dog.
Christina is the only vet he has licked and never growled at. He is so relaxed with her and listens for her when we attend.
The receptionists are always helpful abd cheerful
The nurses are also lovely and put you at ease.
We are on the VIP plan which has been a god send with the consultations my dog has needed.
Excellent care for my pouch. 🤩

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Crosby Village Vets is an amazing…

Crosby Village Vets is an amazing practice. The staff are so friendly, helpful and professional. I have total confidence in them. My dog Coco gets the very best treatment, they are so lovely with her and we never feel rushed. Can’t recommend them enough.

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

From the receptionists to the nurses to…

From the receptionists to the nurses to the vets - best vets ever! Everyone is so kind and caring with my little dog who is so nervous and scarred from our last vets, but they treat her with so much love and makes me confident that she is in the best hands every time I bring her in. Can’t recommend enough.

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

Second to none…truly exceptional care

From the moment we registered with this vet, the care has been absolutely exceptional. The whole team go above and beyond—not just professionally, but with genuine compassion and kindness.

Every visit, it’s clear how much they truly care about the animals they treat. They take the time to explain everything, make you feel reassured, and treat your pet like their own.

The love and attention they show to Winnie means the world to me, and I honestly wouldn’t trust anyone else with her care.

Thank you for everything you do—you’re simply the best 🐾

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

We love both the Formby and Crosby…

We love both the Formby and Crosby clinic. My greyhound has monthly treatments due to old age and has also recently had an injury requiring multiple appointments. All staff have been amazing and everyone is incredibly friendly. I will be bringing all future pets to the same vets.

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

Every member of the team are genuinely…

Every member of the team are genuinely amazing with such a great rapport with everyone and their pets. They always remember your pets name and will give a cuddle and a fuss and even treats after their appointment. We have so much faith in the team, we wouldn’t go anywhere else. Best vet team there is, thank you all so much.

March 21, 2026
Unprompted review
Rated 5 out of 5 stars

What a brilliant warm welcome

What a brilliant warm welcome. Our dog and cat were there for their first visit and booster vaccines.
Everybody made such warm welcomes and made us and our pets feel truly welcome.

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

Great vets.

It is always very clean and there is always a member of staff to greet you. All staff are very friendly to my pet and myself. They always give me good and correct advice and I feel my pet is in good hands x

March 18, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look