Village Vets Formby and Crosby Reviews 

167
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 164 reviews, reviewers overwhelmingly had a great experience with this company. Reviewers consistently praise the staff, including receptionists, nurses, and vets, for being incredibly friendly, caring, and professional. People appreciate the thorough explanations, personalized attention, and the feeling of being listened to without being rushed. The practices are described as modern, clean, and welcoming, creating a calm and comfortable environment for both pets and owners. Customers feel their pets receive the best possible care, with vets demonstrating genuine interest and expertise in their treatment. Many also highlight the convenience of services like out-of-hours support and the ability to get appointments quickly when needed.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their friendliness,... See more

Service

Customers express high satisfaction with the service, consistently describing it as excellent and 5-star.... See more

Customer service

Reviewers mention positive feedback about customer service, consistently highlighting the welcoming and... See more

User experience

People report positive experiences with user experience, finding it easy and comfortable. Reviewers highlight... See more

Facilities

Customers consistently note positive experiences with facilities, often highlighting the cleanliness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It’s tough walking past the surgery in Formby as our dog pulls to go in for a cuddle and a biscuit ! We always feel listened to whatever we are in for and they check everything thoroughly The waiti... See more

Rated 5 out of 5 stars

I recently had to go to the village practice due my dog Alfie was poorly. I rang at 8.30am and received an appointment for 9.10am. I saw a veterinary surgeon called Gaynor. Gaynor was so love... See more

Rated 5 out of 5 stars

I’ve been with Formby Village Vets and Crosby for several years now. Both of my cats have been under Helen’s care for years and she is so great with them. I wouldn’t take my furbabies anywhere else!... See more

Rated 5 out of 5 stars

Village vets Crosby is outstanding. It's the best vets we've ever been to by far. The Receptionists, Nurses and Vets are just incredible and it really feels different to any other practice I've been t... See more


Company details

  1. Veterinarian

Written by the company

Your Pet’s Health, Our Priority Exceptional Vet Care, Anytime You Need It Experience the care of our multi-award-winning, independently owned and family-run, MEMBERSHIP-ONLY practice, where we offer comprehensive and compassionate care for your pet, with a personal touch. We also understand that your busy schedules can make it hard to remember regular check-ups, vaccines and treatments so we send you regular reminders allowing you to fully enjoy the companionship of your beloved pet. With our members-only practice, you get regular check-ups, parasite protection, and unlimited consultations with our vets or nurses – all included. Our membership ensures your pet receives comprehensive, proactive care, allowing you to focus on the joy they bring into your life.


Contact info

4.9

Excellent

TrustScore 5 out of 5

167 reviews

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4.9

All reviews

(167)

167 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

All the staff are so lovely, and they always make a big fuss of Penny when she comes in. It's really easy to get an appointment, and it's always very clean.

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

Always a great experience

I have always had great experiences at Village Vets … the receptionists are kind, thoughtful and helpful, and the atmosphere is relaxed and welcoming. Of course, the most important aspect is the care and treatment of the animals - which is unfailingly honest, caring and professional. Thank you!

January 22, 2026
Unprompted review
Rated 5 out of 5 stars

Village Vets go the extra mile

All the staff at Crosby are immensely kind as well as professional and knowledgeable. They have gone the extra mile in respect of both our dogs, providing emergency appointments and infinite care and attention. As both are becoming quite elderly, they have really benefitted from the treatment they have received. We could not recommend Village Vets highly enough.

January 28, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Reception staff are excellent both on telephone and in person. The surroundings, the "feel" of the place is friendly, laid back and calm - my cockapoo Martha actually goes in with a wagging tail. All the vets we have seen are excellent - kind, professional, thorough, and knowledgeable - Martha particularly has taken a shine to Christina. Although we saw Ben on Monday and he is very lovely. Martha was very cooperative during her examination - I think my little Martha has a "vetish" for vets 🤫

January 26, 2026
Unprompted review
Rated 5 out of 5 stars

Really friendly practice

Really friendly practice, never feel rushed in appointments. The vet always listens and is considerate. As being our first dog we have limited knowledge. No question is ever an issue even my really silly ones. Appointments are always made where possible to provide continuity of care.

January 26, 2026
Unprompted review
Rated 5 out of 5 stars

Helpful and great service

Always willing to help and squeeze you in on short notice if they can, wonderful team who truely do care for your pets, always understanding and willing to help.
10/10 will always reccomend

October 22, 2025
Unprompted review

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