Village Vets Formby and Crosby Reviews 

167
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 164 reviews, reviewers overwhelmingly had a great experience with this company. Reviewers consistently praise the staff, including receptionists, nurses, and vets, for being incredibly friendly, caring, and professional. People appreciate the thorough explanations, personalized attention, and the feeling of being listened to without being rushed. The practices are described as modern, clean, and welcoming, creating a calm and comfortable environment for both pets and owners. Customers feel their pets receive the best possible care, with vets demonstrating genuine interest and expertise in their treatment. Many also highlight the convenience of services like out-of-hours support and the ability to get appointments quickly when needed.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their friendliness,... See more

Service

Customers express high satisfaction with the service, consistently describing it as excellent and 5-star.... See more

Customer service

Reviewers mention positive feedback about customer service, consistently highlighting the welcoming and... See more

User experience

People report positive experiences with user experience, finding it easy and comfortable. Reviewers highlight... See more

Facilities

Customers consistently note positive experiences with facilities, often highlighting the cleanliness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It’s tough walking past the surgery in Formby as our dog pulls to go in for a cuddle and a biscuit ! We always feel listened to whatever we are in for and they check everything thoroughly The waiti... See more

Rated 5 out of 5 stars

I recently had to go to the village practice due my dog Alfie was poorly. I rang at 8.30am and received an appointment for 9.10am. I saw a veterinary surgeon called Gaynor. Gaynor was so love... See more

Rated 5 out of 5 stars

I’ve been with Formby Village Vets and Crosby for several years now. Both of my cats have been under Helen’s care for years and she is so great with them. I wouldn’t take my furbabies anywhere else!... See more

Rated 5 out of 5 stars

Village vets Crosby is outstanding. It's the best vets we've ever been to by far. The Receptionists, Nurses and Vets are just incredible and it really feels different to any other practice I've been t... See more


Company details

  1. Veterinarian

Written by the company

Your Pet’s Health, Our Priority Exceptional Vet Care, Anytime You Need It Experience the care of our multi-award-winning, independently owned and family-run, MEMBERSHIP-ONLY practice, where we offer comprehensive and compassionate care for your pet, with a personal touch. We also understand that your busy schedules can make it hard to remember regular check-ups, vaccines and treatments so we send you regular reminders allowing you to fully enjoy the companionship of your beloved pet. With our members-only practice, you get regular check-ups, parasite protection, and unlimited consultations with our vets or nurses – all included. Our membership ensures your pet receives comprehensive, proactive care, allowing you to focus on the joy they bring into your life.


Contact info

4.9

Excellent

TrustScore 5 out of 5

167 reviews

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4.9

All reviews

(167)

167 reviews in the last 12 months

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Rated 5 out of 5 stars

Friendly and helpful

The staff are so friendly and helpful. My grumpy cat doesn't make many appearances but when she does everyone knows about it. The staff are always so patient and understanding with her.

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

I’ve always had a positive experience…

I’ve always had a positive experience at village vet’s Crosby. The staff are always polite and caring. I have 8 pets so can’t really afford the high prices vets these days charge but I do know they never force a treatment on my pets that is outside my budget while still helping my animals as best they can. For that I am truly grateful.

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Vets!

We’ve been coming to Crosby Village vets a while now and I can honestly say, every member of staff I’ve met is absolutely lovely! We’ve never had a bad experience, the vets are so kind and thorough and I can’t fault a single thing! Thank you for always being so kind to Maggie!

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

You will not find a better vets

You will not find a better vets, who truly care, go above and beyond for your furry loved one. Don't risk being a member of a big chain vet (been there, never ever again) go to a family vets with caring staff from reception to vet nurse to vet. Can't reccomend any higher. ❤️

February 28, 2026
Unprompted review
Rated 5 out of 5 stars

My dog is getting on in years and is a…

My dog is getting on in years and is a little bit nervy , you gave my dog the best care and you have been extremely patient in calming her down , in all honesty I wouldn’t trust any other vet with my dog . Thankyou for making my dogs visit to the vets a lot less worrying for me and my dog Lily . Thankyou

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

TPLO surgery

Very informative and responsive to queries. Always helpful and supportive post-op. Our dog is very anxious with vet visits. Village vets did all they could to help with this. So far recovery is going well and we are happy with her progress.

February 4, 2026
Unprompted review
Rated 5 out of 5 stars

The standard of care and treatment is exceptional.

I live almost an hour’s drive away from this veterinary practice but wouldn’t go anywhere else. The staff are lovely and my dog seems to genuinely enjoy her infrequent visits. You are given all the information you need to make an informed choice and it is communicated clearly and honestly.

The standard of care and treatment is exceptional.

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

Caring Vet Practice

Whenever I take my dog to the village vet at Crosby the vets and vet nurses treat her like royalty. I believe that they all have her good health and welfare in mind and try to find the best solution for my dog’s issues.

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

Caring, professional, likeable, friendly, trustworthy

The vets are knowledgeable and professional, they take care to explain as much as possible (in easy to understand language), offering alternative approaches and promoting a dialogue with you until you can agree the best approach to take. I have been visiting Village Vets for several years and I’m so happy with them. They really care, and you never feel pressured into a course of treatment that you feel might not be appropriate. In particular, the dogs that come here are happy and excited, I’ve never seen a dog (in the waiting room) in an anxious state. There’s a real “family feel” to this practice, the veterinary nurses and reception staff are all very friendly and welcoming, frequently coming from behind the reception to interact with pets and owners alike, fussing, and being cheerful. They’re the real heart of this practice (both at Formby and Crosby). Many times, the vets are with the other staff behind the reception desks having chats, it’s like they’re all friends! They have my total trust.

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

Very good Practice

Friendly staff in reception, veterinary nurses and vet pleasant and helpful. The vet Megan Davies was brilliant. She is very friendly, knowledgeable and patiently explains the treatments and costs.

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended

We are more than regular visitors to Village Vets with our 2 Frenchies. Every member of staff at Crosby and Formby is friendly, helpful, compassionate and professional. Our dogs are known and fussed over, which is what every pet owner wants to see.

The surgeries are modern, attractive and offer a wide variety of treatments. One of our dogs has recently had K Lazer treatment on his skin which was amazing.

The VIP Club is the best value and provides peace of mind particularly knowing consultations are included in the monthly fee. The out of hours Vidivet service is also a huge bonus and can prevent a costly visit to an out of hours vet.

I have recommended Village Vets to all my dog walking friends and will continue to do so.

February 3, 2026
Unprompted review

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