I love the rug. It looks lovely and matches the style and color shown on the website. The reason for deducting one star is that the website stated that the rug was in stock and would only take... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have ordered fotile JQG7522 but received JQG7502 without notice. Fortunately I did research myself and found out they have the same specifications except the button color and package, even though I... See more
Company replied
ordered 30 sq. ft of beautiful tile, received 30 tiles, called in a panic and they reassured me that the rest of the order would arrive the next day. it did. Project is looking beautiful.
Company replied
You sent the package twice. One to my PO box, which is the address I originally gave and then one of your associates called and stated you do not deliver to POs so I gave him my physical address. I re... See more
Company replied
Company details
Written by the company
“VILLOHOME” is more than just an e-commerce online store. It is established in 2018. As the name suggests, Villohome is a “Home” where a family lives, expands and thrives. Our family is not limited to just our management and our employees but our customers, suppliers, market places, Third party warehouses and all our other business associates are parts of our family. We aim to be an ultimate flooring destination for our customers by providing them great quality products, wide range of collection, faster delivery and affordable prices. Backed by extremely disruptive minds with years of experience, Villohome possesses international market knowledge, attention to detail and supply chain know-how to meet the expectations of our customers at all times. Everything that we say and that we do, we literally believe in it. “We have got your back” is our promise to all our clients and its reflected in every decision that we make and every action that we take here at Villohome. We would like to make our values not only inspiring but actionable and hence we prefer to keep our values as verbs and not as nouns. Our four core values are, “Do the RIGHT thing no matter what” “Treat the customer the way you want to be treated as a customer” “Speak the truth and act truthfully under any circumstances” “Prioritise consistency over intensity”
Contact info
6272 Opal Lane, 48439, Grand Blanc, United States
- 810-208-9223
- customerservice@villohome.com
- villohome.com
3.9
Great
202 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically replies within 2 weeks
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Quick delivery. Beautiful product.
Quick delivery. I love the vazcon fans I bought. They are perfect for my setup, attached to narrow beams.
August 1, 2025
Unprompted review
Reply from villohome.com
Glad that you liked the product and the service.
I was amazed at how quickly our solo…
I was amazed at how quickly our solo stove arrived from Villo Home. Plus, it was the best price that I could find online with the Bonfire size stove. Highly recommend!
July 28, 2025
Reply from villohome.com
Thanks for the recommendation! We're happy to deliver great products at competitive prices.
Great Experience
Ordered a grill and accessories from Villohome. Ordering was easy, shipping was quick and communication with service was easy and helpful.
Cost was cheaper than ordering directly from the manufacturer as no taxes.
I'd recommend and order from Villohome again.
July 29, 2025
Reply from villohome.com
Thanks for sharing your positive experience with Villohome! We're thrilled you found our ordering process easy, our shipping quick, and our customer service helpful. We appreciate your business and can't wait to serve you again!
I was hoping for a little more…
I was hoping for a little more realistic look to the fronds. They do look better from a distance.
July 29, 2025
Reply from villohome.com
Sorry the fronds didn't quite meet your expectations. We'll look into enhancing the design for a more realistic look.
The first order was somehow lost in…
The first order was somehow lost in transit. We gave it a few days and then they immediately resent another order and it was delivered. Customer service was good.
July 8, 2025
Reply from villohome.com
Glad we could resolve the issue and deliver a great experience despite the hiccup! Thanks for the feedback.
Made things right!
First glass was chipped. So that was disappointing. However customer service was very good and they immediately sent me a new glass.
Very responsive.
July 3, 2025
Reply from villohome.com
Hello Beth,
Thank you very much for the review.
The price and the speed of receiving…
The price and the speed of receiving the window was great. Thank you.
July 7, 2025
Reply from villohome.com
You're very welcome! We're so glad to hear that you were happy with the price and the speed of delivery.
Very long time waiting for part
I ordered this part on May 28th and received it July 14th. That is an exceptionally long time to wait for a remote control.
July 4, 2025
Reply from villohome.com
Hello Earl,
Yes it was delayed from vendor's side and we informed you over mail - can you please let us know about the product?
Reply from villohome.com
Thanks for your review! We're happy you liked the sculpture.
I love that I can order smaller numbers…
I love that I can order smaller numbers of the cool black brick shaped rocks. I’ve bought a pallet for like $800, and then just needed about five more individual pieces to finish my project. This allowed me to order exactly what I needed without having to order an entire pallet. Also shipped separately and on time!
June 24, 2025
Reply from villohome.com
Thanks for your kind words! We're glad the flexible ordering helped you wrap up your project without the hassle of buying more than needed. Being able to ship those few extra pieces separately and on time is exactly the kind of convenience we aim for. Appreciate your support!
Great night shirt / robe
Product description was spot on, price was excellent, shipping was fast. A great product all around.
July 2, 2025
Reply from villohome.com
Thanks for your great review! We're glad you loved the product, price, and shipping speed.
My order arrived much faster than I…
My order arrived much faster than I expected. The quality of my order was exceptional. Purchase was very easy. I would recommend this company to anyone l know
June 26, 2025
Reply from villohome.com
We are pleased to hear that your order arrived promptly and met your expectations in terms of quality. We also appreciate your comments on the ease of the purchasing process. Your recommendation is sincerely valued, and we look forward to serving you again in the future.
You could taste the chemicals or…
You could taste the chemicals or whatever they put on the popcorn it’s not sweat at all but bitter.
June 24, 2025
Reply from villohome.com
Sorry to hear the popcorn didn't meet your expectations. We'll take your feedback on the chemical/bitter taste seriously and look into improving our recipe.
Great customer service
Easy to order. When the item came in broken they immediately responded to my email. They worked with the vendor and got me a replacement. They are 100% in the customer service department!
May 29, 2025
Reply from villohome.com
Thanks for choosing us! Glad we could make things right with your order. Your satisfaction is our top priority!
Reply from villohome.com
Thanks for your feedback! We're happy everything arrived on time and to your satisfaction.
Shipped wrong method so the package was…
Shipped wrong method so the package was returned automatically. No effort made to try to get it to me. No options to add a note to the order regarding shipping methods. Hopefully my purchase is refunded soon.
June 2, 2025
Reply from villohome.com
Hello Carol Weeks,
"Unfortunately because you sent the package via usps, it has been returned to you. My address is in an unincorporated area that usps does not deliver to. Packages sent to my home address need to be sent by ups or fedex ground."
As per your instructions, we've requested our vendor to refund the amount upon receiving the returned item. However, it would have been helpful if you had mentioned any location-specific shipping restrictions earlier. Our vendor typically uses their default shipping service, and we don't specify otherwise due to the high volume of orders. We'll keep you updated on this platform once the refund is processed. We apologize for the inconvenience."
Let me know if you'd like any further adjustments!
Perfect transaction
Perfect transaction! The canvas is beautiful. It was well packed and delivered earlier than expected. Communication about delivery was great. We couldn't be happier.
May 30, 2025
Reply from villohome.com
Thank you! We're thrilled you loved the canvas and that everything went smoothly. Your satisfaction is our top priority, and we appreciate your feedback!
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