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Rated 5 out of 5 stars

The six Bourbon Tasting Glasses came in an elegant display/storage box. They are expertly weighted, well made, and fit comfortably in the hand allowing a slight warming from the palm and the perfect “... See more

Rated 5 out of 5 stars

It has been quite challenging receiving my order of the 2 aequilibrium glasses made on the end of november. It was supposed to be delivered before Xmas. Unfortunately the French post lost the parc... See more

Rated 5 out of 5 stars

The glasses are beautifully made. The packaging is well done and lovely for gift giving. The time for delivery was about 4 weeks, which seemed a little to long, although it was indicated as such p... See more

Rated 4 out of 5 stars

Received my glasses , smaller than expected. The man in ad must have really small hands. Not sure if really handmade or mass produced. Cute novelty item. Won't feature prominently on my bar. Not to... See more

Company details

  1. Glassware Store

Written by the company

Creiamo bicchieri artigianali unici al mondo per esaltare il tuo vino, distillato o liquore preferito. Aequilibrium di Vinasco® è il primo bicchiere artigianale senza stelo concepito per elevare aromi e sapori. Esprimi la tua personalità con qualcosa di veramente unico e lasciati trasportare in un viaggio sensoriale senza precedenti.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

500 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

A True Masterpiece

If you’re looking for glassware that’s as unique as it is stunning, this artisan-crafted glassware is nothing short of extraordinary.

From the moment I opened my package, I was captivated by the quality and craftsmanship.
You can feel the passion behind the process, and the result is a product that’s not only functional but a statement of art.
I can’t recommend this business highly enough!

On another note, the owners of Vinasco were simply amazing and incredibly professional. Amazing customer service!

I will definitely be purchasing more products.

November 21, 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful glassware

Beautiful glassware, well packaged and the boxes are elegant. Once the in stock date hit, they communicated it was being prepared for shipment and I received the items within two weeks time.

November 20, 2024
Unprompted review
Rated 5 out of 5 stars

Bourbon beauty


The glasses are beautifully made. The packaging is well done and lovely for gift giving. The time for delivery was about 4 weeks, which seemed a little to long, although it was indicated as such prior to ordering.
My husband does love his bourbon nightcap and this really is a fun and useful glass.

November 20, 2024
Unprompted review
Rated 1 out of 5 stars

No communication, no response

I ordered from this company on 10/9, I got an order confirmation and was charged for wine glasses and coasters. I have not heard anything from them it’s now the middle of November. All week long I have tried to contact them, I have sent 4 emails and tried2 times thru What’sapp, absolutely no response what so ever from them. I don’t know how a company that’s suppose to have great customer service can operate like this, good luck ordering from this company!

I did get a response to mail emails after posting this review and I’m happy to say my order has been sent and was emailed this morning that it would be here soon and is in transit to me, I’m excited to receive them. Can’t wait !

November 13, 2024
Unprompted review
Vinasco logo

Reply from Vinasco

Dear KP,

We sincerely apologize for any inconvenience you’ve experienced and are deeply committed to addressing this matter promptly. At Vinasco, we pride ourselves on responding to 100% of customer inquiries within 24 hours, so we are concerned there may have been an issue with our message reception system.

Could you kindly provide us with your full name or order number so we can locate your order and assist you right away? Giovanni, a member of our team, will personally follow up to ensure everything is resolved to your satisfaction. Alternatively, please feel free to reach out to us again via WhatsApp (TEXT), and we’ll give your message the highest priority.

We greatly appreciate your patience and understanding, and we are committed to ensuring a positive resolution for you.

Best regards,
Douglas
Vinasco Customer Support

Rated 5 out of 5 stars

Costumer service

I recently order this product and noticed that my address was misspelled, immediately I contacted the company via email as instructed and texted via WhatsApp to correct my address before the item was shipped
I was afraid that my order would not be delivered or delivered to the wrong address
The company responded to me via WhatsApp and made the necessary corrections so I would get my product without delay
Thank you 😊

November 12, 2024
Unprompted review
Rated 4 out of 5 stars

Lovely glasses

Lovely glasses, beautifully packed and great customer service. Part of my order did not dispatch with the rest and it was quickly posted to me.

October 18, 2024
Unprompted review
Rated 1 out of 5 stars

You did not send me the full order

You did not send me the full order, only half. You promised to deliver the other half which I am still waiting for since September. You don't keep your word. As I already told you clearly, your commercial on Instagram implies something that is not true. What are you going to do about it?

September 2, 2024
Unprompted review
Vinasco logo

Reply from Vinasco

Dear Jaime,

Thank you for being a customer. As a company, we are committed to keeping our word 100% of the time, and it's the reason we’re here—to deliver on our promises and ensure every customer’s satisfaction.

We will immediately review your case and our communication thread to see if anything went wrong in the process. Rest assured, your experience matters greatly to us, and we are fully committed to making this right. Our customer service representative, Giovanni, is going to reach out to you today to resolve this.

Thank you for bringing this to our attention and for helping us improve. We look forward to ensuring your satisfaction with your Vinasco purchase.

Best regards,
Douglas
Vinasco

Rated 5 out of 5 stars

Vinasco

Vinasco have really impressed me with with their product, presentation, speed of delivery and outstanding customer service. Their speed of response is super quick and because of some confusion with my order they sent me an additional set as a gesture of goodwill. Well done Vinasco and thank you

November 1, 2024
Unprompted review
Rated 1 out of 5 stars

My order # 6918 was not as…

My order # 6918 was not as ordered...Ordered red wine glasses , received spirits glasses..have been trying to get a response for weeks

October 25, 2024
Unprompted review
Vinasco logo

Reply from Vinasco

Dear Mickey,

Thank you for reaching out and letting us know about this issue with your order. We’re truly sorry to hear that you received the wrong glasses.

Please know that we’re committed to responding to all customer inquiries within 24 hours across email, WhatsApp, and social media. To help us get to the bottom of this, could you please confirm which method you used to contact us? This will allow us to look into any communication issues that might have occurred.

One of our dedicated customer service representatives, Giovanni, will personally reach out to you within the next 24 hours to address any issues with your delivery and ensure you receive the correct red wine glasses as soon as possible.

Thank you again for your patience, and we look forward to resolving this for you promptly.

Best regards,
Douglas
Vinasco

Rated 4 out of 5 stars

My order arrived well packaged

My order arrived well packaged. The glasses were a little smaller than expected. Also received a bottle holder but can’t seem to make it stand like in your illustrations.
Please let me know how this works.

October 25, 2024
Unprompted review
Rated 5 out of 5 stars

Gorgeous item and amazing customer service

Came across this product on social media and decided to purchase for my brother who happens to be a sommelier…
After initial issues of the delivery company (Evri) claiming they had try to deliver parcel despite me being in the house at time they stated .. I contacted Vinasco customer services using what’s app function and they were amazing . So helpful and kind and actually sent me another set free of charge due to Evri not delivering ….
The glasses are in a beautiful wooden box and look so amazingly presented …
Can’t wait to see my brothers reaction when he opens the box .. I purchased the Aequilibrium no 2 glasses and the box ..
Thank you so much I will definitely recommend and purchase more myself if and when needed .. thanks

October 18, 2024
Unprompted review

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