Access Vincere Evo Reviews 304

Great Team, Easy to use System and a solid investment. If you're looking for a CRM that will streamline all your Recruitment then Vincere is the one.

Vincere has been a great platform for my start-up. The training is comprehensive and the system can be tailored to my individual needs.

Easy to build lists and set up projects.

Peter, Sam and the rest of the team, have been extremely helpful, guiding us step by step on how to get the best of using the database. My favourite part of Vincere, is the speed, features and layout.

Thanks for all your help!
Kris

Vincere is the Rolls Royce of Recruitment Software—delivering luxurious, top-tier features for agencies of all sizes. While no system is perfect, Vincere strikes a remarkable balance between functionality, user experience, and robust support.

Below is a quick TL;DR overview, followed by a more detailed review to help you decide if it’s the right choice for your recruitment business.

TL;DR Highlights
Pros:
Unbeatable Search Functionality
If you’re serious about data mining and deep-dive analytics, Vincere’s search is second to none.

Perfect for Access Group Ecosystems
Already use, or plan to add, multiple Access Group products? Seamless integration makes Vincere a smart ATS choice.

Incredible Live Chat
I’ve asked over 200 questions, and I usually receive answers within two hours—often immediately.

Robust Data Segmentation
Effortlessly split and control data visibility across different brands, teams, and departments.

Multi-Brand Support
Manage separate brands or divisions while keeping sensitive data locked down to the right people.

Custom Fields for Admins
Create or adjust custom fields without relying on developer support—a huge plus for quick tweaks.

Highly Customisable
From renaming fields like “Resume” to “CV” and rearranging columns, Vincere adapts to your exact terminology.

Cons:
No Immediate Phone Support (Unless on a Premium Tier)
The online chat is brilliant, but if you need to call someone, that’s a paid upgrade. On the plus side, the live chat is extremely responsive.

Multiple Clicks for Certain Tasks
When there are so many powerful features, expect a few extra steps. Fortunately, once you learn your way around, it becomes second nature.

CSV Exports Limited to 5,000 Records
Batch exports max out at 5,000 records each time. Still, most small to mid-sized agencies won’t find this too limiting, and the process is straightforward.

Analytics Tool is In-Depth and Requires Learning
You’ll need some patience to master the advanced analytics, but once you do, the insights are game-changing.

Training Might Feel Insufficient for Complex Needs
Vincere offers training sessions, but if you need more, you have to request it. The upside? They’re genuinely helpful whenever you reach out for extra guidance.

Having tested numerous ATS/CRM solutions over the years, I can confidently say that Vincere feels like the Rolls Royce of recruitment software. Its feature set is expansive, offering everything from an ultra-powerful search module to multi-brand management, all wrapped up in an interface that’s both modern and (mostly) intuitive. If you’re on the fence, this review will help you weigh the pros and cons.

Deep-Dive Search & Data Handling
Search Functionality:
Vincere sets itself apart here. You can filter and search by any data field you can think of—skills, locations, custom tags, you name it. For headhunters and data-driven recruiters, this can drastically cut down time spent scouring the database.

Data Segmentation & Multi-Brand:
Whether you run a single-brand agency or multiple sister companies, Vincere makes it easy to slice and dice data. This feature ensures each team only accesses relevant candidate and client information. It’s particularly helpful if your business spans several industries or geographical markets.

Access Group Integration
If you’re already in The Access Group ecosystem or planning to onboard other Access products (like payroll or finance modules), Vincere is a no-brainer. Integration is smooth and allows for a unified, cohesive workflow, which translates into fewer headaches for everyone on the team.

Live Chat & Ongoing Support
One of the shining stars of Vincere’s customer experience is its live chat. Over the past year, I’ve peppered them with over 200 questions, and during weekdays, responses typically come through in under two hours—often within minutes. While you won’t be able to pick up the phone to speak to someone immediately (unless you’re on a premium plan), the chat feature is so effective that you may never feel the need to call.

Final Thoughts
Is Vincere flawless? No product is. But its list of pros—unrivalled search, robust integrations, responsive chat support, flexible data segmentation, and rich customisation—far outweigh the few cons. And where those cons do exist, Vincere’s team is quick to respond and open to feedback, making the system better with each update.

If you want an ATS/CRM that can grow with your recruitment business, supports multiple brands or specialisms, and offers a level of data detail that’s second to none, Vincere is a top contender. It truly is the Rolls Royce of recruitment software, delivering a high-end experience that justifies the investment.

Rating: 5/5

Our experience onboarding to Vincere was positive, both in terms of project management and data migration.
In all honesty, training could have been better. My recommendation would be to insist on tailoring the training to what works best for your business and not be led by someone else's opinion of what works.
The post-go-live started well, with the allocation of a CSM and an AM. Both focused on how we could make the most of the application, but follow-up after the initial meetings was poor.
However, having raised my concerns, we have now been allocated another CSM, who has been great at supporting us and driving things forward.

Very good experience so far - Piriyaankha has been very helpful with helping our integration and training of the new Vincere system.

The product is really easy to use, reliable and the team at Vincere are helpful and always on hand when needed! Tim was super helpful setting it up for me also!

An excellent CRM and ATS with lots of very good plugins via its own marketplace. We particularly like the incredibly responsive support team, who are always on hand to answer any questions.

Very happy to be resigning on a multi-year contract.

Having Nathan Sitch assigned to us as our CSM has been massively welcomed. The Vincere platform is in many ways brilliant, a powerful platform. However it is not without it's niggles and there are some seemingly obvious functions it should but doesn't provide. No platform is perfect and for what it delivers generally we accept this. Non the less, we've struggled with inconsistent support over the last few years. Nathan being assigned to us over the last few months has given us a level of support consistency, an honest and transparent approach, and in himself a person we feel we can trust to either resolve or at least try to resolve anything that crops up. Furthermore, he has worked with us to build our knowledge so we can get more out of the platform, which has been really useful. For Nathan, 5 stars; for Vincere 3.5 stars; Overall experience I'm going with 4.

We’ve had an exceptional experience with Vincere and FastTrack, and a significant part of that has been thanks to the outstanding support provided by Dermot Feury. Dermot has gone above and beyond to ensure that our business needs were met efficiently and effectively.

He has consistently been available whenever we needed assistance, offering practical and tailored solutions that have greatly enhanced our operations. His in-depth knowledge and genuine willingness to help have made a substantial impact, and we are incredibly grateful for his proactive approach and commitment to excellence.

Vincere and FastTrack have proven to be excellent platforms, and with such stellar support, we’re confident in continuing our partnership for years to come. Thank you for making a difference in how we manage our business!

We have recently implemented Vincere, having used our previous system for 20 years so it was somewhat daunting to change! The implementation team, and in particular Sam Almendral and Gert Tomson have been superstars throughout the process. Enabling the seamless transfer of our existing data-base and set up on Vincere. Sam was in constant communication and we felt in very safe and supportive hands. Having "gone live" there's some great functionality to the system (including a quick link to profiles on LinkedIn and clear visuals of the candidate journey which will certainly support engagement initiatives.
Looking forward to the next 20 years of using Vincere!

Vincere as a piece of software is extremely reliable and works extremely well, meaning we are able to run our business pretty successfully. What has stood out most over the past few months has been the level of support we've received from Jay Ferdinando. Jay has given me a number of ideas and changes I can make in our business and when I do have an issue, he takes ownership as if it was his issue. We used Vincere before they were purchased by The Access Group, and its only been since Access took over and working with Jay have I been so impressed with the support

Thank you Chloe Nguyen for your flexibility during our contractual renewal negotiation!

Great ATS which is very scalable. I have used t for a few years and very happy to recommend it.

We've been using Vincere since 2018 and this product is really an all-round recruitment system from ATS to CRM to the entire back-office functions all in 1 system. It's great.

We have an extremely knowledgeable and motivated Customer Success Manager (James Zarate) who really cares about our customer experience and has so much in depth knowledge of the product so he's able to maximise our usage of Vincere in the best way possible.

⭐⭐⭐⭐⭐
We are thrilled to work with Harini Devendra as our Senior Customer Success Manager. Initially, we were paired with a different CSM who, unfortunately, wasn’t able to meet our needs. However, when we were transferred to Harini, the experience turned around completely.

Harini has been an absolute blessing—her wealth of knowledge and willingness to assist us have been outstanding. No matter the issue or question, she’s always happy to help and provides invaluable guidance.

If you're looking for someone who truly cares about her clients and delivers exceptional support, Harini is the one to trust. Highly recommended!

Harini Devendra from the Customer Success Team at Vincere consistently delivers exceptional support. She is professional, approachable, and always goes above and beyond to provide effective solutions to any queries I have.

We've been using Vincere for 4 years now and as we've scaled up and down in number of users through both good as well as challenging recruitment markets, they've always done their best to accommodate us.

During a tough period a few months back, most of our suppliers gave us an answer of "sorry, you've signed a contract", where as Vincere, in particular Chloe Nguyen, came straight to us with "let's see what we can do".

We've just extended our contract with Vincere for another year, and can't see us moving away anytime soon!