Access Vincere Evo Reviews 304

I've been using Vincere since 2019, and let me tell you, it's been a game-changer. The CRM keeps evolving with regular updates and top-notch training sessions. It's got everything—tons of features for managing clients and candidates. And the customer service? Stellar. The team has been around for a while, and they're always ready to help with any questions. If you're looking for a solid, reliable CRM, Vincere is where it's at. Highly recommend!

The core product is ok, albeit has had very little ui/ux work done to it.

The shift scheduling, invoicing and associated processes are awful. It would be ok for contract recruitment, sending out contracts every 3-12 months, rolling shift patterns etc. but for volume temp recruitment, don't touch it.

We worked with Vincere as our CRM but had to move away due to the terrible customer service by them and access group. account manager was only ever interested in upselling rather than working with us. Once we moved away our access was taken away but they left our CRM running so our candidates were receiving messages from ''us'' we asked over 4 months for this to be taken off which they just ignored. This was a serous GDPR breach and only once ICO was threatened this was turned off. PLEASE DONT DO IT TO YOURSELF. Much better alternatives out there!

Far better looking at any other CRM since they have now been acquired by access group. Avoid at all costs. As soon as Access Group acquired Vincere we got in touch with Bullhorn

I have been with Vincere for a long time 6 years or so and they are constantly evolving and providing additional updates and access to training. The system is very comprehensive with so many features on the client and and candidate side with access to excellent customer service staff who have been there for a long time and are always willing to help you and answer your questions. Thank you

Amazing customer service. Cannot thank the team enough for all of their assistance. A particular shout out to Chloe Nguyen, who has been nothing short of wonderful during our time with Vincere! Highly recommend.

I've been using Vincere for our recruitment operations, and it has truly transformed the way we manage our processes. As a recruitment professional, I appreciate the comprehensive nature of this platform. Vincere integrates all the essential tools we need into one seamless system, making our workflow significantly more efficient.

The automation features are a game-changer. Tasks like CV parsing, interview scheduling, and candidate matching are handled automatically, saving us a tremendous amount of time. Vincere's configurability allows us to adapt the platform to our specific needs without requiring custom development. This flexibility is invaluable as our business grows and evolves.

The candidate and client portals enhance the user experience by allowing candidates and clients to manage their applications and job statuses independently. This self-service option has been very well received by our users. The mobile app ensures that we can manage our recruitment tasks on the go, keeping us productive and responsive.

The customer support team is excellent, and the platform’s robust security measures give us confidence in our data's safety. Overall, Vincere has provided immense value to our recruitment agency. The platform is user-friendly, efficient, and adaptable, which has made a significant positive impact on our operations. I highly recommend Vincere to other recruitment professionals looking to streamline their processes and improve their efficiency.

Awful custoemr service and avoid.

I notified them in December that I wanted to terminate my contract which was within the 60 day period. This was acknowlegded at the time and I was told that someone would be in touch to finialise cancelation and export database. I stopped using the software then and still haven't to this date.

I then had no communication and was unable to speak to anyone. My emails not acknowledged or replied to.

I now recieve a monthly email with an invoice for this year despite cancelling, we are unable to reply to the email and have resorted to writing this review which could have been easily been avoided by simplying cancelling the contract when requested.

Vincere is not the company or software it once was, there are other recruitment software companies out there which are better, integrate AI and cheaper with better customer service.

AVOID.

Have coordinated with the Vincere team about integrating their system into our office, and the integration process has been seamless and great.

The whole team, from Harry, to Marie to Lloyd has been fantastic and looking forward to the journey with the system.

The software looks great and I'm looking forward to working with the Vincere team.

Recently made the move from a Legacy system to the Vincere Core system. The whole process throughout was top grade from procurement to implementation. Good levels of support from the team behind the scenes and a great product to configure and begin to use,

I Particularly wanted to highlight the work of Cal in the implementation team who was always available to provide knowledge and guidance throughout the process in a balanced and good-natured way.

We began our onboarding journey two years ago and have taken our time to implement Vincere team-by-team, country-by-country, throughout the company. From the very beginning we received consistency of service, from our Sales contact Jamie King, through to our dedicated Head of Implementations, Ginny Myers, with whom we have worked closely and productively for the last 2 years.

We have undertaken four data migrations to-date, working closely with the PS Manager Dimitri Descoutures and his team in Vietnam. Every data migration is a different challenge, and Dimitri and the team have always been very responsive and flexible with our projects to migrate data from a variety of legacy systems. Finally, Mike Rizzo, Customer Support Manager and his team have been very quick to follow up with their engineers or the support teams as required.

For an off-the-shelf ATS/CRM, Vincere is surprisingly agile in its customer feedback releases, managing to release small user improvements on a regular basis. Additionally, we use a number of their marketplace partners to enrich our recruitment ecosystem and appreciate the growing emphasis for variety and choice.

Our experience of the behind-the-scenes transition into the Access family wasn’t always smooth but this is behind us now and does not really taint the service we have received from the above-mentioned people these past years.

Best recruitment tool hands down.

The amount of options you have to make the system work the exact way you want it to, to suit your business model is incredible. The training and on-going support is also fantastic.

Vincere is a feature rich ATS System with robust search functions. I love how they are continuously working on customer feedback and releasing small updates from time to time, so that users can get familiar with the product updates gradually.

I appreciate that support team was always been responsive. Also, would like to thank Pragati for helping in fixing the data export error during migration along with the technical team.

Since adopting Vincere as our new CRM/ATS, any issues arising or new areas of the suite we have needed advice on, Vincere have been effective in responding quick with simple and informative advice to resolve.

Vincere is a great recruitment operating system i've been using for over 5 years. It's user friendly and ties up/feeds in really well from one area to another. The system is always being improved and what's great is the small bite, well explained webinars hosted by Matt Donnelly, the Senior GTM Manager. With a 'Product Updates & Releases' area to visit/refresh, it's also great if i've missed anything!). Definitely a thumbs up.

Excellent recruitment software, nice workflow view, expansive functionality and sophisitcated intelligence and reporting.

Excellent information to help you set up and navigate the system and good responsive support.

Karen Alcobilla is so supportive and always available to show me how to navigate with Vincere. Whenever I'm stuck with a question on how to do things in the system, it becomes easier when someone is guiding me. Well done Vincere, for keeping people in your team who are capable of helping your customers with details. The continuous support is really appreciated. That's great customer service!

Can not recommend Vincere enough! Our Account Manager Nathan Sitch is very informative, continuously keeps us updated of new features and releases. Nathan always makes himself available to assist with any questions we have :)

I have been very pleased with the assistance from Lea Natale in the Customer Success team. She is always on -hand to help with queries and tries to keep in touch about system updates and new features. Lea is definitely the shining light within the Vincere team.

Tim has been excellent, 5* star ratings on everything. He has been very supportive with training and helping out with sales. I am really happy customer. I highly recommend working with Tim