ordered a total of 12 feet of a four inch wide moulding for a home repair on a historic home. Couldnt find a matching moulding in home store (Lowes/Home Depot). Totaled out to around 50 dollars at che... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We bought their Yella Wood porch board and received boards that were not milled properly. The tounge and groove is at all different depths causing boards that are higher and lower all over our po... See more
Company replied
Submitted an online order for a single wood post and was charged 21.99 for shipping plus $5 for "Special Packaging." Three days later got a call saying there would be additional $185 shipping charge.... See more
Company replied
Purchased a deck railing and associated materials. Shipping fee was calculated at checkout, with tax. I paid the full amount. I was thereafter called by VW and asked (extorted?) for "additional ship... See more
Company replied
Company details
Information provided by various external sources
www.vintagewoodworks.com Millwork & molding for porches & interiors in wood & PVC for sale directly to the public. Victorian & country gingerbread house trim, screen/storm doors, gable decor, brackets, & more! Online store. Free Online Porch Guide.
Contact info
9195 Hwy 34 South, 75474, Quinlan, United States
- vintagewoodworks.com
The door is really solid and beautiful
The door is really solid and beautiful. Exceeds our expectations
July 24, 2019
Unprompted review
Reply from Vintage Woodworks
Hi Cherie - Great to hear you like your new door. Thanks for posting this top 5-star review. -- The Folks at Vintage Woodworks
Helpful on the phone
Good helpful people. I just needed a sample and what they sent looks solid.
July 16, 2019
Unprompted review
Reply from Vintage Woodworks
Hi Gaymoo - Thanks for the 5-star review. We enjoy sending samples so you can see just how good our products really are! -- The Folks at Vintage Woodworks
I was pleased with the Customer Service…
I was pleased with the Customer Service !! I was kept informed and the material arrived in great condition . . . Thanks.
July 15, 2019
Unprompted review
Reply from Vintage Woodworks
Hi Timothy - Our customer service people will be pleased you took time to give them a shout out. And all of us are pleased with your 5-star review! -- The Folks at Vintage Woodworks
Got the exact product I was looking…
Got the exact product I was looking for, the building inspector was impressed that I could even find the cedar shingles that would match.
July 12, 2019
Unprompted review
Reply from Vintage Woodworks
Hi David - Yes, hard to find and/or old-fashioned millwork is our speciality. Glad we had what you needed. Thanks for the great 5-star review. -- The Folks at Vintage Woodworks
Reply from Vintage Woodworks
Hi Noel- Thanks so much for taking time to review us and tolet us know how you feel about your new door and our shipping. --The Folks at Vintage Woodworks
Problem with PVC gables
My gingerbread gables arrived not completely painted with primer. You could see sections that were were transparent to the natural color and texture of the PVC material. There were pencil measure marks and pencil signatures. When I called customer service, I was told that they get the product milled by a third party and had nothing to do with the finish of the product. She must have been in training because she had to put me on hold for minutes at a time to go ask someone else for every question I asked. I feel like I did not get the quality product that was described on the web site. I will surely not be referring them to other builders.
July 7, 2019
Unprompted review
Reply from Vintage Woodworks
Hi Melissa - I am very concerned you were not entirely pleased with your Gable Decorations or our customer service. Please allow me to explain what our phone Rep should have explained.
We purchase boards and sheets of AZEK Cellular PVC (the leading manufacturer) for resale and for producing many of the products we make, such as Gable Decorations.
As it comes from AZEK, the boards and sheets have a mill finish that is indistinguishable from painted wood. However, this is not paint or primer, but the surface finish of the material as created during manufacture. Our AZEK items are not primed or painted.
When we cut or sand that mill finish the interior of the material is exposed. However, because AZEK Cellular PVC is so fine grained and consistent throughout the material, we have always felt cut or sanded areas are of better surface quality than most of the woods we work with. In the case of Gable Decorations in particular, we feel once they are installed into gables the difference will not be noticeable from the ground. Obviously, you feel otherwise and I respect your opinion. In fact, I'll be changing some wording at our website in consideration of your opinion.
In reviewing our website description of our AZEK products, I realize we can do a better job of explaining the above situation and discussing painting. Currently, our main AZEK Description page states, "Because Cellular PVC is impervious to moisture it does not require painting. Some customers prefer to lightly hand sand the cut or moulded surfaces for a smoother finish or to remove very faint streaks of surface yellowing sometimes produced during moulding."
Today I'll be changing that wording to something more definitive. Thanks for pointing out the need to do that, as the last thing I want is for our products to be inaccurately described.
Gregory Tatsch, owner
for the Folks at Vintage Woodworks
Reply from Vintage Woodworks
Hi Joe - Thanks so much for the feedback and the excellent 5-star review. --The Folks at Vintage Woodworks
All materials delivered in perfect…
All materials delivered in perfect condition, exhibiting stellar quality, and in a timely manner. Could not be more pleased!
July 5, 2019
Unprompted review
Reply from Vintage Woodworks
Hi Edward - It's always great to learn we're doing a good job. Thanks for taking time to let us know! --The Folks at Vintage Woodworks
As described
July 5, 2019
Unprompted review
Reply from Vintage Woodworks
Hi MIchael - We take accurate product descriptions very seriously. Please let us know if you ever feel one of ours is lacking. Meanwhile, thanks for the top 5-star review! --The Folks at Vintage Woodworks
Reply from Vintage Woodworks
Hi Alan - Thanks for the positive review! --The Folks at Vintage Woodworks
Craftsmanship!
Excellent, well-made cedar porch door. Beautiful craftsmanship. We liked the option of both glass and screen inserts.
Friendly, knowledgeable, and helpful customer service.
We are quite pleased with our new door. Highly recommend!
July 2, 2019
Unprompted review
Reply from Vintage Woodworks
Hi Green Troops - As we often say, a customer's willingness to recommend us is the highest form of praise! The hard working folks in our Door department and our customer service people will be pleased to see your comments. --The Folks at Vintage Woodworks
When ordering online i did not get the…
When ordering online i did not get the product I thought I was paying the extra money for. The order had been delayed several times, so by the time it arrived from Texas and all the shipping cist had been applied I was stuck with rhe product and the price.
July 2, 2019
Unprompted review
Reply from Vintage Woodworks
Hi Nancy - Good to talk with you and thanks again for all the orders you've placed with us over the years. Thanks for explaining you had overlooked important product info at our product page that would have clarified this issue for you. I've already posted that info at a second place on that page to make it harder to overlook.
Gregory, owner
for the Folks at Vintage Woodworks
Reply from Vintage Woodworks
Hi Oliver - Our customer service Reps work hard. Most of them are already here for a 10+ day trying to stay caught up. Thanks for sharing with us that we are doing a great job . --The Folks at Vintage Woodworks
Good product
Good product, good customer service. I would use them again if needed.
July 1, 2019
Unprompted review
Reply from Vintage Woodworks
Hi Ben - It's wonderful to hear that you'll order again if needed. That's the very best compliment, altho' the top 5-star review is great also! --The Folks at Vintage Woodworks
Original complaint has been corrected.
I originally rated this a"2" but after speaking with the owner and receiving further instructions, I am more than satisfied with the product and support.
July 1, 2019
Unprompted review
Reply from Vintage Woodworks
Hi Kevin - Thanks for the updated Review and the top 5-star rating!
We never want our customers to be frustrated due to lack of communication (or for any other reason). Don't hesitate to contact us whenever you need help with our products. --Gregory, for the Folks at Vintage Woodworks
Excellent quality products
Excellent quality products. Decent shipping time. Very nice customer service. Would purchase from vintage woodworks again.
June 30, 2019
Unprompted review
Reply from Vintage Woodworks
Hi Michelle - It is always very encouraging to us when a customer shares that they would purchase from us again. That tells us we're doing a good job. --The Folks at Vintage Woodworks
Great product!
June 30, 2019
Unprompted review
Reply from Vintage Woodworks
Hi Margie - Thanks for letting us know your opinion. We like it! And we like your top 5-star review. --The Folks at Vintage Woodworks
Professional and reliable
June 30, 2019
Unprompted review
Reply from Vintage Woodworks
Hi David - Thanks for taking time to let us know how we're doing. Your comments mean a lot to all of us. --The Folks at Vintage Woodworks
Customer service was exceptional and I…
Customer service was exceptional and I received the quality product quickly.
June 30, 2019
Unprompted review
Reply from Vintage Woodworks
Hi Megan - Old-fashioned customer service is what we're known for. We're glad you got exceptional service and liked the product. --The Folks at Vintage Woodworks
Queen Anne home a Showpiece with Vintage Woodworks!
I began restoring an 1889 Queen Anne home in 2001 and ordered ALL the porch posts, newels, spindles, railings, decorative Gingerbread wood work to complete the home. The front porch and upper Veranda with Vintage Woodworks made the house a "Showpiece!" The company handled the entire project and were helpful in suggesting/selecting pieces that would make the house more authentic in it's preservation. Vintage Woodworks was a "happy match" for
our beautiful home in KY on Lake Barkley!
June 29, 2019
Unprompted review
Reply from Vintage Woodworks
Hi Anita - Good to hear from you again! It's no secret we love Victorian homes too. We're thankful you took time to post this great 5-star review and share your opinion of us. Thanks! --The Folks at Vintage Woodworks
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.