ordered a total of 12 feet of a four inch wide moulding for a home repair on a historic home. Couldnt find a matching moulding in home store (Lowes/Home Depot). Totaled out to around 50 dollars at che... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We bought their Yella Wood porch board and received boards that were not milled properly. The tounge and groove is at all different depths causing boards that are higher and lower all over our po... See more
Company replied
Submitted an online order for a single wood post and was charged 21.99 for shipping plus $5 for "Special Packaging." Three days later got a call saying there would be additional $185 shipping charge.... See more
Company replied
Purchased a deck railing and associated materials. Shipping fee was calculated at checkout, with tax. I paid the full amount. I was thereafter called by VW and asked (extorted?) for "additional ship... See more
Company replied
Company details
Information provided by various external sources
www.vintagewoodworks.com Millwork & molding for porches & interiors in wood & PVC for sale directly to the public. Victorian & country gingerbread house trim, screen/storm doors, gable decor, brackets, & more! Online store. Free Online Porch Guide.
Contact info
9195 Hwy 34 South, 75474, Quinlan, United States
- vintagewoodworks.com
The product was fine, but
The product was fine, but the final price for the sample was nearly double what I was told.
February 28, 2019
Unprompted review
Reply from Vintage Woodworks
Hi Patrick, apparently our online page for the item you ordered needs more clarity. We will work on that! Our records show you ordered a 24" piece but selected "Only ordering 3" sample" from the drop down. The program does not charge extra shipping for 3" samples. However, if you had selected "Combined TOTAL footage will be 2-5 feet. (We'll add $6 TOTAL to final invoice.)" then your online invoice would have correctly shown the additional $6 we called you about. What's this all about? The item you ordered is very heavy and therefore expensive to ship so we need to charge more than our regularly shipping if you only order a short piece. We apologize for not adequately explaining that to you when we call to clarify that you did indeed want a 24" piece and not a sample. Sincerely, The Folks at Vintage Woodworks
Fast delivery
Fast delivery. First class products. Great craftsmanship. Even though my order was somewhat fragile and 80" long, it arrived in perfect condition, in spite of FedEx's efforts to completely destroy the packaging. I will be ordering from these folks again.
February 28, 2019
Unprompted review
Reply from Vintage Woodworks
Hi Thomas, thanks for the great 5-star review. Our shipping department works really hard to ensure orders arrive in good order. We're all happy to hear they did it again! Sincerely, The Folks at Vintage Woodworks
Very easy to order
Very easy to order, the items were very well packed and my contractor had no problem installing. The details helped me order the correct size for my house and we are beyond pleased!
February 28, 2019
Unprompted review
Reply from Vintage Woodworks
Hi Marsha,
So glad to hear how pleased you are! We try to provide lots of info online so you'll know ahead of time just what to order and how it will look. Thanks for your 5-star review.
The Folks at Vintage Woodworks
Quality of the pieces is excellent
Quality of the pieces is excellent. Sharp detail and shape.
February 28, 2019
Unprompted review
Reply from Vintage Woodworks
Hi Matt,
Thanks for the great 5-star review. Sharp details is something we pride ourselves on.
- The Folks at Vintage Woodworks
Very happy with the product and…
Very happy with the product and workmanship!
February 28, 2019
Unprompted review
Reply from Vintage Woodworks
Hi Carmen,
Wonderful to hear you are happy with our products. Hope our customer service pleased you also.
The Folks at Vintage Woodworks
I purchased the PVC Sky Blue Beadboard
I purchased the PVC Sky Blue Beadboard. After ordering, Vintage Woodworks called and said the shipping would be almost half again what it said at check out. Ok..go ahead and ship. The material arrived with no shipping problems, but I was disappointed in the quality of the product. Some pieces were slightly warped and the color was not consistent. I used this in my bathroom so I was able to choose which pieces to put in corners and behind things to make the color variations less noticeable. On the plus side, installation was pretty easy. I did not bring any of these issues to Vintage Woodworks' attention because they were minor and I did not want to deal with shipping the pieces back. However, the quality just wasn't what I'd hoped for.
February 28, 2019
Unprompted review
Reply from Vintage Woodworks
Hi Lisa,
We are disappointed to hear you didn't like the beadboard planks you ordered from us. We will check our inventory to see if any others are warped or off color.
I'm sure you will recall we say online at the beadboard page (Important Shipping Info) that "Some orders may require additional shipping charges. If these are not specified at the product page, we will advise before finalizing your order. " In these cases we only charge extra the amount necessary to cover our actual cost to send your order to you. Thanks for understanding! The Folks at Vintage Woodworks
Provided important technical help to…
Provided important technical help to determine which design best fit my door. Fast service. Finished product well made.
February 28, 2019
Unprompted review
Reply from Vintage Woodworks
Hi Jeanette, we enjoy providing information we feel will help our customers and we love hearing you like our service and products! The Folks at Vintage Woodworks
Excellant servuce and product
I enjoyed their web suite and the full selection of product available. Ordering we easy and efficient and delivery was excellent.
Could not have asked for better service. The items purchased were of great quality and showed excellent workmanship. Will plan to use them for future projects.
February 28, 2019
Unprompted review
Reply from Vintage Woodworks
Hi Donn, thanks for the glowing 5-star review. Noting that you will use us for future projects really makes us feel like we're doing a good job. Sincerely, The Folks at Vintage Woodworks
Waited for promised product for 4 plus…
Waited for promised product for 4 plus weeks...I had to call numerous times for updates. I finally cancelled and receive product from Amazon in 4 days for almost half the price that I was charged by VW.
I had to push out my contractors numerous times. The final cancellation of my order was handled in a timely manner.
February 28, 2019
Unprompted review
Reply from Vintage Woodworks
Hi Karen, thanks for sharing your thoughts. Although we make most of our products ourselves, in order to offer the widest selection, we also order some items from wholesale sources we've dealt with for years that meet our quality standards. To the extent possible, we try to keep these items in our inventory. Unfortunately, we did not have sufficient inventory to fill your order. Our supplier was also out of stock. We called to let you know the situation and you graciously waited a while longer before cancelling. Sorry to have disappointed you. Sincerely, The Folks at Vintage Woodworks
I have been buying from Vintage…
I have been buying from Vintage woodworks for several years. Their service is excellent. They do a good job of getting the order correct with quality workmanship. You can order products that you can’t find elsewhere.
February 28, 2019
Unprompted review
Reply from Vintage Woodworks
Hi Judy, good to hear from you again! And great to know we're still doing a good job for you. Sincerely, The Folks at Vintage Woodworks
Awesome experience!!
February 28, 2019
Unprompted review
Reply from Vintage Woodworks
Wow Mark, that says it all! Thanks!! Sincerely, The Folks at Vintage Woodworks
Very disappointed
Update- They did resolve the shipping issue and I placed a larger order. I am hoping to change my review to a positive review. I will update regarding the shipping and setup once everything is completed.
Very disappointed.
I spent over two months researching porch parts, styles, and vendors. I own an 1894 Victorian in a registered historic neighborhood just outside of Philadelphia. My house has a wraparound porch with a little under 120 feet of porch railing. My research found that Vintage Woodworks was the most costly of all vendors but had the perfect rail kit. I did find the Balusters for a lot less ($12.90) from Mr. Spindle. Because I believe in measure twice and cut once, I placed a test order for one 10’ foot P3 Rail Set for $163.60. I understood Vintage Woodworks would charge and extra $10 for any order above 60” inches. The confirmation showed an additional shipping cost of $21.99, all of which I was fine with. After I place the order and received confirmation, I called Mr. Spindle and ordered 35 balusters with a custom notch at 120 degrees V notch to match the railing. They were great and only charged an extra .25 cents for the custom cut. Several hours later, I received a call from Vintage Woodworks that because of the length of the Rail Set they would have to charge me almost $200 extra for shipping. They told me that they could cut the rail in half and the shipping would be less than $50 but the order would not ship for a few weeks because it now not a standard item. Because I had already ordered the custom Balusters I had no choice but to reluctantly agree. My next step was to ask what the shipping cost would be for a full order of 11 10’ foot Rail Sets. The customer service rep could not give a coherent answer and said she would get back to me that day. I am still waiting. At this point, I cannot recommend Vintage Woodwork and would strongly urge any potential customer to shop around.
February 28, 2019
Unprompted review
Reply from Vintage Woodworks
Hi Geoff,
We are also disappointed, as it appears we did not communicate well with you.
When you placed your online order, one of the drop down selections you chose indicated you had read the Important Shipping Info link from that page. The first paragraph of that page discusses the $10.50 shipping fee for items over 60". The second paragraph of that page says, "Additional Charges - Some orders may require additional shipping charges. If these are not specified at the product page, we will advise before finalizing your order."
It is not possible for us to accurately predict the total amount of shipping we will be charged by the carrier for shipping longer items until our shipping department has reviewed the order. Once we know that total, we only charge the difference between what was indicated online and what we will actually be charged to ship your order to you. This is what our Rep was trying to explain to you when we talked by phone.
The good news (we already sent a quote on the other Sets and called as well) is that the other Sets can be shipped for not much more than 1 Set, due to Motor Freight minimums.
Geoff, please let us know if you have any additional questions.
Sincerely,
The Folks at Vintage Woodworks
Excellent product at reasonable price
Excellent product at reasonable price. Delivery was timely.
February 5, 2019
Unprompted review
Reply from Vintage Woodworks
Hi Bernard,
Thanks for the glowing 5-star review. We really appreciate you taking time to do that for us!
The Folks at Vintage Woodworks
Saitisfied customer
Great product. Timely deliver. I am very satisfied and recommend Vintage Woodworks.
February 1, 2019
Unprompted review
Reply from Vintage Woodworks
Hi Robert,
It means a lot to us that you would recommend Vintage Woodworks to others.
Also, thanks for the 5-star rating.
The Folks at Vintage Woodworks
Great service and product wonderful.
February 1, 2019
Unprompted review
Reply from Vintage Woodworks
Hi Bobette,
Your 5 words of praise say it all. And your 5-star rating is a perfect complement to your Review. Thanks!
The Folks at Vintage Woodworks
It is a beautiful door
It is a beautiful door. The lip just below the glass insert is a snow and rain catcher -- a small imperfection.
January 31, 2019
Unprompted review
Reply from Vintage Woodworks
Hi Linda,
Glad to hear you think your new door is beautiful. That's our goal!
The Folks at Vintage Woodworks
Reply from Vintage Woodworks
Hi Whitney,
Thanks for the encouraging words of praise AND for the 5-star review.
The Folks at Vintage Woodworks
Great quality of work
Great quality of work, and the brackets look great on our 1900 home. The perfect touch to bring it back to its original glory.The team was very responsive and the work was done quickly.
January 31, 2019
Unprompted review
Reply from Vintage Woodworks
Hi Julianne,
We love old houses! We are always very pleased when some of our work helps keep someone else's old house looking great. Glad also to know our customer service team did their job.
The Folks at Vintage Woodworks
Fabulous quality and workmanship
Fabulous quality and workmanship. Delivered on time undamaged. Lots to choose from so the Rep helped me with measurements and correct fitting as these are hand made and no room for error. Has added such elegance to an old farm house!!! Pity I can't post a photo.
January 31, 2019
Unprompted review
Reply from Vintage Woodworks
Hi Suzanne,
Wow! Thanks for the great 5-star review. Glad we were able to help with your selections.
The Folks at Vintage Woodworks
trim was good wood could have been of…
trim was good wood could have been of a better quality. a little expensive. if my wife would have involved me, i could have found local for less. you did good try using better quality wood and you will sell more and have a better rep selling a higher quality wood. because of this quality wood you sent the staining match was off. think about it. thx
January 30, 2019
Unprompted review
Reply from Vintage Woodworks
Hi,
Thanks for your comments. We will be reviewing your order and will get back to you.
The Folks at Vintage Woodworks
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.