Vinted UK Reviews 65,347

Everything is so easy from listing your items and having to postage all sorted for you

I’ve sold and bought a number of items through Vinted and it’s worked really well each time. Very easy to use.

Hi Vinted,

This feedback is being provided as requested by Vinted following completion of the transaction.

The jumper was listed as XL, which is factually correct based on the label. However, no measurements were included. Having now received and measured the item, it is approximately 24” in length.

For a Ralph Lauren jumper of this exact type and size, a typical length is around 27". This is not an estimate — it is evidenced by an absolutely identical item listed by seller “sharon197513,” who confirmed a 27" measurement.

A difference of around 3 inches in length is significant and materially affects fit. In practical terms, this item does not fit as a standard XL would be expected to. Why this particular jumper is shorter than otherwise identical examples is open to conjecture, but the effect on fit is clear.

The absence of measurements in the original listing meant the item was not accurately represented in terms of real-world fit. Had this information been provided, I would not have made the purchase.

As a result, I am now left having to resell an item that falls outside normal sizing expectations, and due to the need to describe it accurately, it is likely to be far more difficult to sell.

Vinted’s own guidance recommends including key measurements such as length. In my view, listings should not be allowed to proceed without this basic information being provided, as it would prevent situations like this entirely.

This is not arbitrary feedback; it reflects a clear and evidenced discrepancy that could have been avoided by including basic measurements in the listing.

This should be considered when assessing the overall fairness of the transaction.

Lessons have been learned by both buyer and seller on this occasion.

Very easy to load ads every thing excellent one thing will say would be nice if you could put your own brand in the drop down box.

Very unprofessional company have banned multiple account without reason.

Horrendous customer support
Just bots reply When you do get a human it’s not much different
Keep banning me for commercial sell and I was not even HMRC said I was not commercial selling but they don’t care at all not an ounce of humanity

Excellent.. bought many and sold few too

I’ve had such good response from different people and they are so lovely also vinted so helpful many thanks to all

The platform is fantastic, easy to sell / buy, but the customer service is utterly abysmal. Automated responses for the most part but even when you get a message from a seemingly actual person they are often standard messages which never actually address the specific issue you raised.
I have even appealed some decisions which is a nice feature but ulitimately this was a waste of time as the decision is never reversed even in the face of irrefutable evidence. Stay away from this site unless you are willing to ut up with that.

Lately not that good , new guidelines are confusing , and terrible costumer service.

very good app so easy to use and sell things you don’t want anymore

VERY limiting to pro sellers, they will restrict you and delete your listings for no reason. They require you to be a pro seller and register as a "business" but then when you try to sell as a business and scale, they will restrict you, so what is the point?

It's very easy to sell items on the platform.
I do feel it's a shame items sell for so little money but appreciate that it is not Vinted's fault.

It was really easy to sell initially but then it really slowed down. Felt like the algorithm was set to get you hooked initially.

Vinted team 😡useless no real team ,parcel delivered to buyer with proof pictures from Royal Mail he said it was not . So I in sent proof of track and where it was left Vinted refunded buyer and my details was not proof when I used Vinted platform postage
Clearly see item was delivered to buyer with.vinted are scammers don’t trust them

Great app overall. Just with the recent glitches it's made collecting payments more difficult.

I’ve been using Vinted for years but recently their customer service is absolutely appalling. I’ve waited 9 days and still waiting for verification of an item I tried to list that they said was fake. It isn’t. They haven’t even bothered to review the photos I uploaded to prove that. I also asked for customer support as an item I sold was delivered on the 23rd April. Tracking on their site hasn’t updated so buyer can’t accept order even though they have messaged me to say they love the item. I contacted Vinted 3 days ago with all the screenshots they requested and they’ve still not sorted. I contacted them again, still no reply. Absolutely appalling. What was a great platform is worse than eBay. They either need to employ more people to deal with the customer service or outsource it to humans that will actually interact with you.

I sold an item which, according to the courier and confirmed by support, has already been delivered some time ago. However, the order has not updated in the app, meaning the 2-day completion period has not started and my payment has not been released. As a result, I am now stuck in a completely unacceptable position where I have neither the item nor the funds, despite being told the parcel has been delivered. The buyer has been completely unresponsive throughout, which makes the situation even worse.
I have contacted support multiple times to get clarity and resolve this, but instead of receiving proper assistance, my questions have not been answered. I have been sent generic responses that do not address the issue, and the conversations have repeatedly been closed almost immediately after I reply. This makes it impossible to have the issue properly reviewed or resolved and gives the impression that tickets are being closed without actually being handled. I have also asked for clear instructions on how to raise a formal complaint, but this has not been provided. At this point, this is no longer just about a delayed order — it is about a clear system or tracking issue combined with extremely poor customer service. Being left without both the item and the payment, while being ignored by support, is completely unacceptable. Disgusting behavior from both the buyer AND customer service.

Great experience using vinted. Very user friendly. Safe platform to communicate with buyers , postage and money transfer.