VinylBox Reviews 755

TrustScore 3 out of 5

2.8

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Rated 1 out of 5 stars

Charged me 2 months in a row without sending me anything , sent multiple emails now £80 down and not answering my emails when asked for a refund .

Rated 5 out of 5 stars

If you want to get into vinyl collecting or are just looking to increase your collection this is the subscription service for you. Themed collections of vinyls, limited releases and special editions,... See more

Rated 4 out of 5 stars

Good Quality records every month, I have now started listening to artists I wouldn’t have found without the subscription. Sometime the odd corner of a record sleeve will be damaged, this is probably b... See more

Rated 1 out of 5 stars

This company has become a scam after the old version went to administration. They got bought out by a US records company. Changing the T&Cs to their favor, no customer can ever get refunded due to... See more

Company details

  1. Record Store

Written by the company

Discover amazing vinyl, with us. Let us help you discover and rediscover incredible albums on vinyl with VinylBox


Contact info

2.8

Average

TrustScore 3 out of 5

755 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

After reading a few of the negative…

After reading a few of the negative reviews I was naturally apprehensive, but I’m glad I gave it a try. Received an eclectic mix as part of the free bonus gift on a year’s subscription which I am really happy with and thoroughly enjoyed what I received as part of the subscription. I would say if, like me you aren’t too well up on the various artists but want to broaden your record collection with records that are recommended by them then go for it. Here’s hoping the following months go as smoothly as the first.

June 30, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing

Seamless sign up. Love that you can veto 2 albums incase you already have them/severely dislike an artist 😂 love love love the concept also great value for money. Can't wait for my next box

July 6, 2023
Unprompted review
Rated 5 out of 5 stars

Very impressed

Very impressed, only just started my subscription but my first box was very good! Not a duff album in the whole pile! I've already played my favourites from the box to my friends and they too like the idea and the music!

July 2, 2023
Unprompted review
Rated 5 out of 5 stars

Received my records

Received my records, absolutely fantastic one band never heard before but album was amazing loved the music. Can't wait for my next box.

June 28, 2023
Unprompted review
Rated 5 out of 5 stars

Great if they have a selection your…

Great if they have a selection your interested it,

Look I see the negative reviews and I see you. A lot of people aren’t going to like some of the selections of boxes BUT when they have a box for your specific taste, they really shine!

I was looking through the site for a few days on the fence about trying it out, looking at the current boxes spotting a couple artists I knew but most I never heard of UNTILL I stumbled onto the 90’s hip hop collection (the website was bugging at the time not showing the records included in the box, which I think may still be an issue)
I am a massive hip hop head so decided to take a leap of faith and order, two days later the box shows up at my door

I received Nas - Illmatic, A Tribe Called Quest - Midnight Marauders and The Pharcyde - Bizzare Ride II
3 classic hip hop records, one of which I hadn’t even considered getting on vinyl but I’m so glad to have it now

Was an incredibly smooth experience and I can’t wait for the next month!

June 30, 2023
Unprompted review
Rated 1 out of 5 stars

AVOID at all costs!

Honestly the most frustrating subscription service I’ve ever used. A paid for a year up front and everything went smoothly for the first couple of months, then all of a sudden I get an email saying my subscription has been cancelled (without any mention of a refund). I then reached out via email and got a bot email back saying something along the lines of ‘thank you for confirming, we have now cancelled your subscription.’ After panicking and sending another email to customer service, I got an email back from an actual human apologising and saying he has reactivated my subscription. HOWEVER, just when I thought all was fine I tried selecting vinyl’s for this month and ONCE AGAIN received an email saying my subscription has been paused because of a billing issue. It’s almost as if they take your money up front and then avoid sending you vinyls that YOU’VE ALREADY PAID FOR!! At this point I just want a refund for the money remaining and want to be rid of this awful company.

July 6, 2023
Unprompted review
Rated 4 out of 5 stars

Generally good and mostly happy with…

Generally good and mostly happy with vinyl received, little slow on customer support and knowing when the selection period and delivery is going to be (changes a bit every month) but sure this will get ironed out. Worth a shot

June 28, 2023
Unprompted review
Rated 4 out of 5 stars

It’s a great way to build your vinyl…

It’s a great way to build your vinyl collection, but remember there will be times you won’t be happy with all the choices sent. I’ve only had one box so we will see what happens next month - I do like the mystery behind it.

June 23, 2023
Unprompted review
Rated 5 out of 5 stars

Collector’s Dream!

Awesome service, great packaging which others should take note of. Great selection, with more diversity to come I hope!

June 27, 2023
Unprompted review
VinylBox logo

Reply from VinylBox

Thanks so much Peter glad you are enjoying 🎶 x

Rated 5 out of 5 stars

Good old fashioned vinyl

I love vinyl box. As an 18 year old who is trying to grow her vinyl collection this monthly subscription is perfect and great for finding both new and old music. Oh and of course listening to it in the best way possible, through good old fashioned vinyl. Would 100% recommended vinylbox to any collector or music lover. 💞

June 20, 2023
Unprompted review
Rated 1 out of 5 stars

Very poor selection

Very poor selection. Clearly they send albums no one is buying. My wife bought as a gift without understanding the scheme. Not really with it unless you have money to burn.

June 23, 2023
Unprompted review
VinylBox logo

Reply from VinylBox

Hi Matt, if you can send us your details via TP as requested we can respond to your query fully, However, we source all the albums directly from the labels and they are definitely not the one's no-one is buying, this last month we have had albums from Green Day, Gorillaz, Pink Floyd, Arlo Parks as well as discovery albums, which is part of the VB journey and all are highly rated. We look forward to hearing from you.

Rated 5 out of 5 stars

Prepare to be amazed!

This idea is simply fantastic!

Within just a week of signing up, I received my first box of musical wonders. The best part? You get to select a 'genre playlist' while still enjoying the surprise of what vinyl you'll receive. It's an exhilarating way to uncover new music that I highly recommend. Get ready for an electrifying journey of sonic exploration!

June 23, 2023
Unprompted review

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