VinylBox Reviews 755

TrustScore 3 out of 5

2.8

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Rated 1 out of 5 stars

Charged me 2 months in a row without sending me anything , sent multiple emails now £80 down and not answering my emails when asked for a refund .

Rated 5 out of 5 stars

If you want to get into vinyl collecting or are just looking to increase your collection this is the subscription service for you. Themed collections of vinyls, limited releases and special editions,... See more

Rated 4 out of 5 stars

Good Quality records every month, I have now started listening to artists I wouldn’t have found without the subscription. Sometime the odd corner of a record sleeve will be damaged, this is probably b... See more

Rated 1 out of 5 stars

This company has become a scam after the old version went to administration. They got bought out by a US records company. Changing the T&Cs to their favor, no customer can ever get refunded due to... See more

Company details

  1. Record Store

Written by the company

Discover amazing vinyl, with us. Let us help you discover and rediscover incredible albums on vinyl with VinylBox


Contact info

2.8

Average

TrustScore 3 out of 5

755 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

Recent concerns

Great company, really excited to get my new records each month but they’ve gone off the grid lately, no August delivery and no replies to multiple emails.

September 3, 2023
Unprompted review
Rated 1 out of 5 stars

The worst customer service? Yeah probably.

Been good up until August won’t reply to my email, the instagram and Facebook contact doesn’t do anything. Emailed 2 days ago and still nothing. Read the other 1 star review so can’t wait for a response saying I didn’t email. To try invalidated my review.

September 2, 2023
Unprompted review
VinylBox logo

Reply from VinylBox

Hi Louis, according to your tracking this is now all sorted and your item was delivered yesterday.

I apologise for the mess ups we had with your order and have emailed you privately to discuss further.

Thanks,

Oli

Rated 1 out of 5 stars

its been a month and still no record for July and no email for August

2nd review for vinyl box and its no better
Been waiting for a month now for my July box not had the email for August box.
Customer services get back to you with excuse after excuse saying it will be with you in 2 working days.... still waiting.
The bonus box was rubbish and ive asked for a refund of my remaining years subscription. Needless to say i emailed on Monday andI'm still waiting. Absolutely gutted and appalling.

August 30, 2023
Unprompted review
Rated 5 out of 5 stars

Love my first VinylBox!

Just received my first VB and love the selection! 1 x album I have not listened to in years and 1 x new discovery. And got 2 x bonus vinyls with this first order, thank you VB! This subscription is perfect if like me you are indecisive about what vinyl to buy next. Already looking forward to next month!

August 25, 2023
Unprompted review
Rated 5 out of 5 stars

BEST OF THE BEST

amazing company so good starting of my record collection and if I had a problem they where so helpful in telling what direction to go in I’d highly recommend

August 24, 2023
Unprompted review
Rated 5 out of 5 stars

What’s not to love

New records every month, selected from a genre you know you’ll like.. what’s not to love. VinylBox allow me to veto records I don’t want, from a selection of themed boxes. I’ve received many limited editions and rarities too. Highly Recommended

August 24, 2023
Unprompted review
Rated 5 out of 5 stars

Great experience I love this

Great experience easy to choose records and a fab chance to explore new things. Records received are unique and I love reading the little book that comes with it

August 24, 2023
Unprompted review
Rated 5 out of 5 stars

Great selection

Great selection of vinyls received in my first box! Can’t wait to see what’s in my next one

August 5, 2023
Unprompted review
Rated 4 out of 5 stars

Interesting choices.

When I first started with vinyl box I wasn't sure. The last two months selection have been good and introduced to some new bands and reintroduced me to some classics. Being a person who likes metal. The selections are going towards bands I like. It's not for everyone but I am enjoying the selections I received.

August 23, 2023
Unprompted review
Rated 4 out of 5 stars

Vinylbox - I like it 👌

Selecting the albums each month is very easy and a couple of weeks later the albums arrive to your door in a neat box. The surprise element is always fun. This month I had an album I wasn't keen on however, in other months I have received albums I wouldn't have bought ordinarily, but are now firm favourites. A really cool concept.

August 19, 2023
Unprompted review
Rated 5 out of 5 stars

Great subscription box

Great idea to expand your collection with albums you may not normally buy. Good variety of genres and albums within your chosen box to choose from. I love the surprise of not knowing exactly what you are going to get. No problems with choosing, delivery or quality of albums

August 23, 2023
Unprompted review
Rated 5 out of 5 stars

Good start to the subscription

Only had my first box but was a good selection of vinyls, plus some good goofs in the bonus gift. Also was nice that the 3 vinyls I selected were colour discs, looking forward to the next boxes.

August 15, 2023
Unprompted review

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