VinylBox Reviews 755

TrustScore 3 out of 5

2.8

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Rated 1 out of 5 stars

Charged me 2 months in a row without sending me anything , sent multiple emails now £80 down and not answering my emails when asked for a refund .

Rated 5 out of 5 stars

If you want to get into vinyl collecting or are just looking to increase your collection this is the subscription service for you. Themed collections of vinyls, limited releases and special editions,... See more

Rated 4 out of 5 stars

Good Quality records every month, I have now started listening to artists I wouldn’t have found without the subscription. Sometime the odd corner of a record sleeve will be damaged, this is probably b... See more

Rated 1 out of 5 stars

This company has become a scam after the old version went to administration. They got bought out by a US records company. Changing the T&Cs to their favor, no customer can ever get refunded due to... See more

Company details

  1. Record Store

Written by the company

Discover amazing vinyl, with us. Let us help you discover and rediscover incredible albums on vinyl with VinylBox


Contact info

2.8

Average

TrustScore 3 out of 5

755 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Got my first vinyl box this month

Got my first vinyl box this month. Easy to choose the genre and veto 2 that you don't want. Delivery come and very well packaged. And all at a fair price to. Have already told others about vinyl box, and a few have signed up. Very happy and will continue to use

August 12, 2023
Unprompted review
Rated 5 out of 5 stars

What a great service!

Excellent service, every month I get two albums that I wouldn’t necessarily buy in a shop but they’ve sent me some crackers that have expanded my musical tastes. I would recommend this subscription service to anyone wanting to expand their collection

August 22, 2023
Unprompted review
Rated 4 out of 5 stars

Interesting concept

Vinylbox offers an interestingly curated set of choices within given themes that offer customers the chance to experience vinyls they may not have otherwise listened to. The mystery element is an appealing part of this subscription service.

Choices are diverse but sometimes two veto options are not always sufficient, but then I guess that takes away some of the lottery element which is part of the appeal.

The choices each month are sufficiently diverse for those who know their tastes whilst ensuring enough variety for those curious to try something new. They also advertise as offering limited editions and double vinyls, though I have yet to receive any of those.

They do offer incentives for new subscribers, and as a newer subscriber myself, I have found that they have not fulfilled part of these promises and am still awaiting a response on this.

The prices also are not particularly competitive, if you have your heart set on a particular album, you will likely find it cheaper elsewhere. Having said that, this subscription service is geared around a curated experience and offers a novel way of expanding and building upon a vinyl collection.

August 23, 2023
Unprompted review
Rated 4 out of 5 stars

Only had two deliveries

Only had two deliveries, of the four record I have received, 1 I possibly would have brought, 2 would not have brought but was interesting to listen to and like them, 1 I would not have brought as it was a picture disc which I do not want - overall ok

August 23, 2023
Unprompted review
Rated 5 out of 5 stars

Love it

Love it - great way to listen to new music who would not listen to. Good value for money. Wish I could do it every month.

August 23, 2023
Unprompted review
Rated 5 out of 5 stars

I bought the 3 month subscription at a…

I bought the 3 month subscription at a time that I could barely afford it. My first box arrived. I had vetoed 2 records and, from the remaining ones, I knew which 2 I preferred to receive. Opening the gorgeous black box, I was pleasantly surprised to find the exact 2 records that I preferred from the available selection. I’m looking forward to box 2.

August 11, 2023
Unprompted review
Rated 4 out of 5 stars

Good mix of music and easy process

I found the service really good, I wanted to expand my collection as only just got a turntable so this was a good way to start the ball rolling plus I wanted to experience new music and didn’t really know where to start so this gave me the opportunity to try new genres of music.

August 23, 2023
Unprompted review
Rated 4 out of 5 stars

Great for expanding musical knowledge…

Great for expanding musical knowledge whilst also expanding my vinyl collection. Last month I received selections outside the box I selected but still new music to me so I decided to just accept and not complain about it. Only other minor downside is I seem to get delivery notifications after items have been delivered but otherwise all is good

August 23, 2023
Unprompted review
Rated 4 out of 5 stars

Most months I have been pleasantly…

Most months I have been pleasantly surprised with the selection. Once or twice I had issues with navigation on the site but these problems have since been corrected. A really great subscription that has helped expand my musical experience. Listened to a lot of stuff I would normally have missed.

August 23, 2023
Unprompted review
Rated 5 out of 5 stars

I <3 my VB Subscription.

I've always wanted to expand my collection but don't always have the time to be sifting through record shops to find gems, then along came Vinyl Box and changed the game for me. I love the selection of records each month and the excitement I feel when I receive the box. I highly recommend signing up.

June 8, 2023
Unprompted review
VinylBox logo

Reply from VinylBox

Thanks for the kind words Sadika!

Rated 1 out of 5 stars

I’ve not happy emailed a few times and got no…

I’ve emailed a few times and got no response I ordered for a surprise
For my wife didn’t get them got 4 weeks later very bad customer service and it’s expensive

August 1, 2023
Unprompted review
VinylBox logo

Reply from VinylBox

Hi Steven,

I have just checked our customer service platform and I cannot see any emails or contact form submissions from you. In fact, we proactively messaged you on 7th August to ask about your box selection.

I've emailed you directly, so please look at from an email from hello@vinylbox.co and we can get to the bottom of this.

Thanks,

Oli

Rated 4 out of 5 stars

Great selection of vinyls

Great selection of vinyls I typically wouldn't have picked for myself but have ended up loving. The only thing that they could improve on is by maybe having an app on my phone so I get a notification when my selection time is available.

August 23, 2023
Unprompted review
Rated 5 out of 5 stars

Great concept

Great concept, takes the trouble out of vinyl shopping and introduces you to new music, loving it

August 23, 2023
Unprompted review
Rated 5 out of 5 stars

Viny box

Products are high quality, value for money and offer a way to experience new music.

August 23, 2023
Unprompted review

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