Violet Grace Reviews 

260
•
TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

I only gave it one star because I could not go on with the review unless I gave it at least one. Scammers and thieves, that's my personal opinion. Long delivery waits, sketchy info about merchandise,... See more

Rated 3 out of 5 stars

I followed the instructions for personalisation. It was all individual words/names except for 3 2 worded phrases. 2 phrases were kept together and the other was split up into 2 separate words which ar... See more

Rated 1 out of 5 stars

Do not order from Violet & Grace. They ship from a local Amazon dealer but you cannot return to Amazon, only to their Chinese Manufacturer. The quality and fit of the product is low rate. I watched... See more

Rated 5 out of 5 stars

This is the second time we've ordered from Violet Grace, both word cloud gifts. Like the previous one, this one (a spitfire) came out beautifully just as anticipated. My only slight criticism is that... See more

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2.4

Poor

TrustScore 2.5 out of 5

260 reviews

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2.4

All reviews

(260)

20 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

NO REFUND! NO RETURN ADDRESS!!

Trying to return a necklace, they will NOT send me a return address!! Keep offering me discount to keep it but I dont want it!!WOULD NOT ORDER AGAIN! WILL BE TURNING THEM IN TO BBB...

November 3, 2025
Unprompted review
Violet Grace logo

Reply from Violet Grace

We are NOT violetgrace.com - please find the correct retailer. https://violegrace.com/products/the-eternal-cross-pendant-necklace?srsltid=AfmBOoqulgZKvXz_XQZPqihst-sG1Gx2KuhUlLyvsaLGsDDsXZWJdjep

Rated 2 out of 5 stars

My name is Ann Ford

My name is Ann Ford, I received my necklace but the little bar that goes through the round part to hook the 🕑 ends together was missing. If I had an address I would back for a refund. Very disapointed. Please respond
Ann Ford

October 14, 2025
Unprompted review
Violet Grace logo

Reply from Violet Grace

We are NOT violetgrace.com - please find the correct retailer. https://violegrace.com/products/the-eternal-cross-pendant-necklace?srsltid=AfmBOoqulgZKvXz_XQZPqihst-sG1Gx2KuhUlLyvsaLGsDDsXZWJdjep

Rated 5 out of 5 stars

Happy to reuse this company so did.

This was the second time I have ordered a picture form yourself as I was so impressed with the first one. Both were for part of a retirement gift. Both colleagues were very happy with their heart word pictures which were in a very nice quality oak frame.

August 3, 2025
Rated 5 out of 5 stars

Really pleased with the new baby card

Really pleased with the new baby card. All words, date, time and weight included beautifully. I need not have worried about letters going onto the next line on order review. This is the fourth baby I have ordered for and they all look lovely.

August 10, 2025
Rated 1 out of 5 stars

Avoid Avoid Avoid!

So disappointed with this company. They eventually sent a final proof of the card I ordered for my son’s Graduation, but never sent it. I wanted to give him something personalised, now it’s so late in the day, I’ll have to get a shop bought one.
Also, oddly all emails are sent at 4am- I’m not convinced that this is a small company based in the New Forest as advertised! Especially as I offered to collect the card as I’m not too far away. Funnily enough, no response or reply to my emails since!

July 1, 2025
Violet Grace logo

Reply from Violet Grace

Sorry there was an issue with the email we sent. As we explained we have no control over what ends up in your SPAM folder. We can only send an order out once approved and there was no way of getting the order to you on time. As for the email, I can only think there was a elay with your email provider.

Rated 4 out of 5 stars

Thank you for the Thank you

I can’t Thank you enough for such wonderful products. I constantly use your company as much as I can because I’ve never been disappointed yet. It’s always a fast delivery and great quality items.
I did find this last item a little awkward in the fact that I had to write what I’d like inside the card even though I had selected a blank card. I was then disappointed when it wasn’t in there.
I will still use this company though.
Thanks again for your services

March 31, 2025
Rated 2 out of 5 stars

Purchased personalised cricket card so…poor quality card

Purchased personalised cricket card so disappointed. The design is great which is why I ordered it but the card is thin and flimsy. Embarrassed to send it!! Will have to purchase another card elsewhere.

March 19, 2025
Unprompted review
Violet Grace logo

Reply from Violet Grace

So sorry to hear this. Glad you got the replacement card and it resolved the issue. All the best,

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