Virgin Media Ireland Reviews 

A virgin media rep called to my house and signed me up to switch from Eir for my broadband everything about the switch has been a nightmare installation was a nightmare, trying to contact Virgin even worse left on hold for over an hour each call WORST OF ALL VIRGIN DID NOT NOTIFY EIR OF THE SWITCH. I wrote to Virgin Media explaining that they had not notified Eir but received no reply. NOW I AM BEING PURSUED BY EIR AND HAVING TO REPORT THE SITUATION TO COMREG

Unfortunately I have nothing new to offer on this review. The same as other people's experiences. I signed up 25th Nov. I'm still waiting on installation on 12th December. I call every day, stay on wait for up to an hour each time to be told the same thing: they will escalate my complaint. Diabolical service and obviously this doesn't get addressed by management. I also note all these reviews go unanswered by the company. Very bad form.

Worst company ever, over a week waiting to get connected as a new customer and never showed up on the arranged day, with no explanation, I had to ring myself and wait nearly an hour to actually talk to something, do yourself a favour stay away if you dont want to be let down

Awful customer service. This poor service isnt due to incapable staff it is due to the poor processes implemented by management and how they are trained to handle their queries. Long hold times, cant email, complaints team dont take calls or cant send emails.

5 weeks issues with virgin promised price reduction no one incharge its a pity Tony henway ceo of virgin media doesn't take an interest in his company

I would give no stars if possible. I recommend anyone dealing with them to raise a complaint with the CCPC to somehow hold them accountable after taking your money. Customer service keep you on hold for over 40mins and don’t know how to resolve issues. They refuse to accept complaints. I feel for the people working in the CSR because the level of frustration they must have to deal with .
Company is diabolical.

Absolute disgrace of a company . Left me without working sim for 20 days, charged normally, even charged extra month - company policy. Avoid by all means

Very slow briadband , I cancelled the contract, after cancellation i tried to return the equipment, dpd dropoff point not near me, collection not avilable.
I try to contact rhe customer care , it will jot connect, only connect if you select new sales,
After one hr i talk with an agent,
I said the dod dro off is not near me,
He said he cant do anything , if i not returning the product they will charge 150 euro , he has no other answer. I ask about collection mentioned in the mail. He said its not available, only drop off.
Very bad agent.
I just ask him i want to talk with there head . He hold the call for 15 min then said he is not available, only option is drop off only.

Couldn't roam with Virgin Media Ireland sim card in Holland. Tries customer service chatbot - utterly dreadful (no) support!!!

I have had no tv for 6 days. I contacted the company and was told my box was not working and that a new one would be sent out last Friday. It didn’t arrive. I contacted them again and was assured the box would arrive this morning. It did not arrive. Unable to get through to virgin by phone. Their online service is a joke. I’ve spent/wasted 3 hours on the phone holding for service. One star is too much for the lack of service received.

I would give -5 stars if I had the choice. How is their customer service this bad? No — actually the worst in the world. (Maybe they chose cheap labour over quality.)

I requested to move my broadband service because I am moving out of Dublin. I planned everything carefully so there wouldn’t be any gap in WiFi, as both of us work remotely and we rely on it mainly for work. I filled out their stupid form on the app (new address, move date, etc.). My new house needs installation for their modem, so I booked a technician for Nov 27th.

But the technician went to the old address, saying he only saw that in his system and that I needed to call Virgin Media to request another technician. So I called. They said it was a system error and rescheduled for Dec 4th at the new address.

Then the technician AGAIN went to the old address. At this point, I was furious. I called Virgin Media again and they said they had requested the technician through their system… again. I asked them to call the technician directly, but they said they cannot call technicians because it’s “company policy.” 🙄

They even told me to call the technician myself to confirm if he could come on Dec 4th. He said no, so I had to call Virgin Media once more the next morning.

Then they told me a different technician had been assigned and was definitely coming on Dec 4th. I even double-checked by calling Virgin Media again that evening. They confirmed a technician would come — but he didn’t. No text, no call, nothing.

I called again. This time they said they had escalated the case to the dispatch team and I would be contacted. One day passed. Nothing. I called today, and they told me I simply have to wait until dispatch contacts me, and they don’t know what date the technician will come.

Is that even acceptable? Aren’t the customer service team and technician team supposed to be working together as Virgin Media (even if the technicians are contractors, who cares???) ? No responsibility on either side. If the first technician went to the wrong place, why can’t they just assign a different one immediately?

They just blame “the system,” send messages that technicians clearly don’t care about, and then nothing happens. No follow-up, no communication, no accountability. Absolutely ridiculous.

Will not send my online communication document. Phone call waiting time 50 mins. I have contacted them more than 2 months ago. My mobile failed to connect to an operator while abroad, after it has been good for x5 years. Now nothing. Still paying direct debit for zero use.

Terrible service. Very difficult to get a call returned. I tried the online chat, then the chatbot repeatedly told me that an agent was not available and asked me to try again later. There is no information about when an online agent can be available. I cannot see their sincerity to improve their work, though individual staff are polite.

I spent 1 hour on a call today and to not hear, you are the 5th caller in line etc. It was just a never ending loop of the waiting music.

I gave up and went to speak with an agent on Web chat, and nobody is available!! I am looking to speak with them regarding my contract, and to see what options I have. But I most definitely will be stopping my direct debit next month as my contract is up.

Got sold the new 1 gb fibre and TV. New TV box is a major downgrade from the old one, with loss of functionality and limits on ability to record. Extremely disappointed and at end of this contract will not be renewing.
Even the horrible Apple TV from Eir was better than this

Unreliable. Permanent outages, no customer service. Unsustainable for working remotely

shocking company

We had technical issues with a brand new service. Had a lovely guy sort us out over the phone. He did not rush us . He walked us through step by step. Really lovely to get straight through to a humanbeing who cared. Thank you.

I am absolutely furious — beyond shocking, how is this company still in business???
I have been trying to get a refund of 366 euro for weeks with absolutely no success. I’ve contacted them every single day, spent countless hours on hold, and been given the same empty promises over and over.
Their customer service is not just terrible — it’s completely incompetent and mind-blowing. I will be switching to a new provider at the first opportunity. What they are doing is beyond unacceptable and completely outrageous.

Went to the Netherlands for the weekend and as soon as I landed my phone wouldnt work for calls texts or data. I couldn't call an uber, use my phone to pay for anything or use maps. The stress. The virgin chat box is beyond useless. I went on my account and could see the roaming in EU was toggled off but I couldnt change it. There is no customer service for mobile customers over the weekend so had to wait til Monday. Spent 15 minutes on hold and when I got through to a person he originally said my phone had been cut off because I didnt pay my bill. Not true. Then he said I had voluntarily suspended my own account. He said I must have done it when I was on the app two weeks beforehand. I had been using my phone the whole time over those two weeks so I knew this wasn't the case and it stopped working the minute I got off the plane in NL. He said my phone would be up and running within a half an hour as he had lifted the "voluntary suspension". Waited two hours and called back. Got someone else who tried to talk me through manually connecting to a network as apparently this is an issue virgin are having. I did all the steps she said so she said to give it a half an hour. No joy and by this stage it was evening time and I was heading back to Ireland. Landed back in Dublin and my phone started working immediately when I landed. I requested a manager call back on the 17th and it is 24th now and still haven't received the call despite getting two texts saying my complaint is under review. Decided to move providers as this is the last straw. Called today to move, was on hold for 15 minutes again, got through to someone who said he couldn't cancel my account because of a technical error and I would have to be transferred, got transferred to someone else after being on hold for 25 minutes only to be told I need not have called at all as my account is automatically cancelled after switching providers. Useless, worthless company and shockingly rude customer care.