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Rated 2 out of 5 stars

We tried the service, the machine speed quality is really bad and you don't have admin access to install anything. Worst part is that after requesting to stop the service we are still getting c... See more

Company replied

Rated 1 out of 5 stars

a day before my subscription renwal date I contacted support to cancel my subscription. However I received no reply and they withdraw the money from paypal on the next day. I send another email... See more

Company replied

Rated 2 out of 5 stars

Looks like a half-baked automated system. I had to cancel after a month as the system is quite slow and quite unresponsive. After cancellation, I was still charged and only after complained th... See more

Company replied

Rated 2 out of 5 stars

I've had a problem with activation but customer service was ok, responded within a day. What I found unusable was a speed. It's super slow for me, even typing is nightmare, there is a big latency. The... See more

Company replied

Company details

  1. Web Hosting Company

Information provided by various external sources

We host virtual Mac OS X Servers and Desktops with affordable pricing. Check out our fully managed Xcode Development Desktop for rapid iOS development and hosted Xcode IDE/SDK. Multiple Data Center locations for optimum connection.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

36 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

No answer from support team.

No answer from support team.
Did not cancel my order although I asked for cancelation over the ticketing system.

Updated: Thank you for your answer, yes my business email was not working for a while. Same address is now functional.

June 25, 2020
Unprompted review
Virtualmacosx logo

Reply from Virtualmacosx

We attempted to contact you several times but our emails bounced. Is it possible the email address in your account was incorrectly entered? We can help you sort out your problem if you contact us again with a connectable email address.

Update: Thanks for the update on your review. We'll reach out to you again through email.

Rated 4 out of 5 stars

A little slow, support is ok

It's a little slow, but I succeeded to compile an app in less than an hour. There are times when the speed is worse, I guess just a question of finding the best time to connect. Support is pretty neat too.

June 24, 2020
Unprompted review
Rated 5 out of 5 stars

Thanks for the great support as I set…

Thanks for the great support as I set up my dev environment. I appreciate your patience with my many support requests. Thanks.

June 13, 2020
Unprompted review
Virtualmacosx logo

Reply from Virtualmacosx

No problem Ben that's what we're here for!

Rated 1 out of 5 stars

Thieves and scammers

Canceled their service within the first week (because it sucked), still they are stealing money thru PayPal.

June 7, 2020
Unprompted review
Virtualmacosx logo

Reply from Virtualmacosx

We refunded your money once you made us aware that you hadn't cancelled your paypal recurring payment as required by the cancellation policy. The service may not have worked out for you but we have many satisfied customers.

Rated 1 out of 5 stars

Truly junk

Truly junk. Paid for the 1 hour shared plan but I never received my login details. Logged into the client area and was told that the bill was unpaid - even though the payment was cleared from my bank. AVOID AT ALL COSTS!

May 3, 2020
Unprompted review
Virtualmacosx logo

Reply from Virtualmacosx

We don't have record of you in our Client Database. Did you use a different name at signup? Did you contact support about your issue?

Rated 1 out of 5 stars

A very bad service and no return money

A very bad service. I bought this service for 5 days and my account is still inactive. There is no response to any support record. no refund. I made an experiment with demo accounts. the mouse is about 50 seconds to play. I definitely do not recommend. stay away. Please answer and return my money!

March 17, 2020
Unprompted review
Virtualmacosx logo

Reply from Virtualmacosx

We don't have record of you in our Client Database. Did you use a different name at signup?

Rated 1 out of 5 stars

Very bad performance, no money return

The service is super super slow to the point that it is not possible to be used. For example if you move mouse it will take 30 seconds the mouse cursor to move in the remote desktop machine.
On top of that THEY DO NOT RETURN YOUR MONEY.
Zero reply from them.
Do not step into this trap.

February 26, 2020
Unprompted review
Virtualmacosx logo

Reply from Virtualmacosx

Please submit a support ticket through the billing portal. If the environment is reacting slowly it can be caused by latency introduced by geographic distance. Support can help determine whether the root cause of the performance issue is based on latency.

Rated 1 out of 5 stars

Scammers take my money and then ignore…

Scammers take my money and then ignore me without giving me any service.

February 16, 2020
Unprompted review
Virtualmacosx logo

Reply from Virtualmacosx

Please submit a ticket through the billing portal. It's possible that your login details came to your spam/junk folder. We can resend the login details if you didn't receive them.

Rated 1 out of 5 stars

a day before my subscription renwal…

a day before my subscription renwal date I contacted support to cancel my subscription.
However I received no reply and they withdraw the money from paypal on the next day.
I send another email to the support but still no reply.

I was hoping to cancel this subscription in order to subscribe for another bigger one but now this chance if very slim.
if anyone knows how to get to their support o I can get my money back please let me know

January 9, 2020
Unprompted review
Virtualmacosx logo

Reply from Virtualmacosx

Hadeer, did you cancel through the billing portal. Once a cancellation request is received in the billing system credit card payments will not be processed. Paypal payments must be manually cancelled before the start of a new billing period.

Rated 1 out of 5 stars

COMPLETE SCAM

COMPLETE SCAM. Service is for sh@t and no way to cancel. They put me on revolving payment through paypal and now I'm in dispute. DO NOT USE THIS COMPANY - EVER! DO NOT GIVE THEM ONE PENNY! RUN DON'T WALK AWAY FROM THIS SCAM.

December 30, 2019
Unprompted review
Virtualmacosx logo

Reply from Virtualmacosx

In order to cancel the customer just needs to contact us and cancel their paypal recurring payment before the beginning of a new subscription period.

Rated 1 out of 5 stars

stay away this service

stay away this service! Site looking professional but there is no any cancel subscription and there is no any device manager panel. Their just billing and payment services work well

December 6, 2019
Unprompted review
Virtualmacosx logo

Reply from Virtualmacosx

Your initial payment has been refunded and your subscription has been cancelled. There were no support tickets in our system indicating that you had a problem with the service. I suggest that you should reach out to support before reviewing a service.

Rated 2 out of 5 stars

Read their cancelling terms carefully

I have bought their cheapest service and was not satisfied with it, long response time of VNC, it had practically no use for me to develop apps on there. I cancelled my service a week before next billing period and my card was still charged, but they returned the money.

May 13, 2019
Unprompted review
Rated 1 out of 5 stars

Money stolen by virtualmacosx.com

I needed to test some software on Mac and as I don't have one I rented one from virtualmacosx.com in February.

I did my tested and cancelled the subscription a few days later. So I paid for a month but only used the service for a few days. Fair enough.

I received a cancellation notice on 22 Feb.

March rolled by with no problems. Then in April I received a notice from paypal: "Your Merchant has reactivated the following recurring payment. "

So paypal actually allows the merchants to reactive payments out of your account!! This makes paypal absolutely useless.

Anyway, what's more is that this scam company also renewed it at a much higher rate. Their advertised rate is $19/m but the renewal was at $28/month.

I tried contacting them but received no reply. Paypal deemed this not to be unauthorised so they wouldn't help.

Do not trust this company. Any company who is happy to help themselves to your money and then not reply should be avoided.

April 10, 2019
Unprompted review
Virtualmacosx logo

Reply from Virtualmacosx

This was an accounting error caused by a Paypal recurring payment that was suspended (rather than cancelled). User has been communicated with and refunded.

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