Virtualrewardcenter Reviews 105

Horrible customer service. I did market research studies with Sago/Focus Group who use Virtual Reward Center for incentive payments. I selected the Pay Pass option to do a bank transfer for $$$$. My Focus Group Wallet account said it was "paid" although I never received an email from Virtual Reward Center with information to access it. When I log into my Virtual Reward Center account with other paid incentives like pre-paid cards and bank transfers, there was no record of it. I submitted inquiries through Sago/Focus Group as well as Virtual Reward Center. Every time just got a bot/automated response that the email was resent even through it was nowhere to be found in any of my email inbox/spam folders. There's no actual live customer support. There's no published number on their website, just an email address that will give bot/auto responses. When I tried to call the 800-604-1815 number that came up elsewhere on the web it just leads to a "there's no customer support representative available" message and hangs up. I've been trying for several weeks now to obtain my incentive for this and still no one able to help me.
Avoid Sago/Focus Group. They used to be better to work with when they handled their own incentive payments. Other market research companies do a much better job at paying out the incentives in a timely fashion and have better customer support.

I have $60 stuck and when I try to buy something it declines every time

No customer service. Doesn't respond to emails. Crap.

I received funds via the virtual rewards card and let them sit in the account for a few months planning to use the funds. They took over $200 because I had not used it.

Do not Do not Do not Do not Absoluty DON'T do business with Sago, focusgroup.com, etc. bc the payment received from virtualrewardcenter CANNOT be used and the only way to contact virtual reward center's non existent customer service is via email there is NO PHONE NUMBER when you have problems. And you will have problems. I EARNED a $150 virtual visa that I cannot use anywhere in person or online and - surprise - there's nobody to help me correct or fix whatever the problem is. I've emailed customer service and - surprise!! - nobody has contacted me. How the f' are these clowns even legally able to operate a business. Pathetic

I received an email from Microsoft saying I won $10,000 from a weekly draw. They linked me to 2 Prepaid Cards on Virtual Rewards Center, both of which claim are already "registered" and that I need to log-in to see/use them - even though I never registered with the website or the company. When I tried to contact them, they said that there was a "TYPO" with my email address and that I needed to submit certain information for them to verify. Currently, they are giving me the silent treatment. Their privacy policy states that they can help you with logging in, but that they need your CREDIT CARD NUMBER in order to help you. That's a big Red Flag. Shame, Microsoft Rewards has generally been good to me with redeeming $20 gift cards periodically. But why they would ever work with this sham website is beyond me.

Won a card from Microsoft Rewards, card simply does not work. It was issued in dollars despite me being located in the UK, and neither USD or GBP options work when attempting to use the card online.

Attempted to complain, they ignore. Microsoft want nothing to do with it as they pass the buck to this company instead. It wouldn't be the first gift card I have won from MS Rewards, but it's a shame MS have switched to this provider of gift cards over what worked perfectly fine before.

Absolutely plausible is this company and its service and website. I bought a virtual visa card but was unable to activate it. They responded immediately and after two days they got it working. Mind me the problem was on my end, but I could not tackle it. So I surely advise this site and company. I have bought cards on other sites also with similar problems, but this is the first that simply took care of it and helped me out. In the other cases, I lost the money and the card due to unknown reasons but the sellers weren't really eager to assist. This company is!

I get virtual visa prepaid cards from doing surveys and focus groups. The digital card is legit, it is just a pain that 1. I can't merge the totals from the different cards I am issued, and 2. a lot of places don't like prepaid cards so I am limited on where I can spend it. Other than that, I don't have any complaints. It serves its purpose. The company is not a scam like others are saying. It could be that they were scammed by a company pretending to be this company.

this site is a fake, send bad rewards link and never respond to fix the problem. I do not recommend it to anyone, I am developing 3 apps and had planned to use this platform but it is not trustworthy

***IF YOU SEE THIS PLACE, RUN! DO NOT WALK!
IT IS A TOTAL SCAM**
Although zero-stars is not an option, that is what I would give if I could. I did a study on January 7th. 3 months later I still have not gotten paid because I cannot obtain an activation code. I have sent thousands of emails to the company that hired me as well as virtualrewardcenter, and they send me the same useless reply every time. When I called yesterday I spent 2 hours on the phone performing the same ineffectual tasks multiple times. Finally the representative said she would "escalate" the matter and have someone get back to me. Since no one called me back I called back today. Again, I performed the same useless, ineffectual tasks after which the representative said she would "escalate." I explained that I have been doing the same things multiple times every day for 3 months to no avail, and that the matter was supposed to be escalated already. She hung up on me.

Doesn't work.

Had two cards. Did not work at Apple or Amazon.

Seems legit, but I would not use this company on either side - buyer or user.

Would recommend avoiding.

A lot of whiny, junk reviews here.

I do surveys occasionally if they pay enough, and I got the message saying my "virtual reward" was a click away via a blue button from "reward [at] virtualrewardcenter.com".

I just wanted to check if this is a phishing or similar scam to harvest information, because it references the research team, but not which research project it was (so it's not 100% clear).

Site works, though. It takes you to the gift card code and forwarded me to Amazon, where I input the code, got my $100. I opened an incognito browser and checked my gift card balance and confirmed the balance was increased. Legit service.

Declines on every. single. thing...

Whats the point of a visa if you cannot buy anything?

Useless. I better get my money back.

While it's trendy to use two factor authentication or 2FA, if the company is too stupid, lazy, incompetent or just outright fraudulent to actually SEND the code so people at least log into their account, it holding my money ransom and not paying any interest.

When I want to make a purchase with a visa virtual card, I NEVER receive the code by SMS to confirm

The website is shitty, they are scammers. If you already paid, congratulations, you got screwed.

Received a $15 virtual card from Office Depot (if you spend so much money you get a free gift card) in October 2024. Cannot get it to work anywhere! I have tried online purchase, in store purchases typing in the info on a key pad, etc. Nothing works. I emailed Virtual Rewards and finally got a response after two days. They said the card has to be used for the exact amount or it won't work unless the retailer will take more than one type of payment. Guess I'll try that but it seems like more of a scam than anything. I'll update if I can get it to work. Good luck to everyone!

Recieved a virtual reward with $20 and I can't log in and it doesn't send out new password when you request a change. Worst website ever. No one returns emails or you can't even get through via phone it feels like a scam now

I received a $50 virtual reward card for a Subaru test drive and was unable to use it due to their numerous restrictions. Terrible customer service and impossible to reach anyone for help.