Visiativ UK & Ireland Reviews 141

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 101 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, patience, and professional attitude, highlighting their ability to explain complex topics clearly and tailor training to individual needs. The user experience is frequently described as smooth and efficient, with many appreciating the practical tips and tricks that enhance productivity. The customer service and overall service are consistently rated as excellent, with the team going above and beyond to provide timely and helpful support. Reviewers are also very satisfied with the product, finding it valuable and well-delivered. However, some customers also noted issues with a specific product, describing it as "clunky and buggy" and feeling that it did not meet their needs, particularly regarding the processing of third-party files. These reviewers felt that their specific requirements were not fully addressed during the sales process, and that information regarding the software's limitations was not sufficiently clear prior to purchase.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their knowledge, helpfulness, and... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the courses well-structured,... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the support team for... See more

Service

Clients share positive opinions on service. Many reviewers consistently praise the helpfulness and... See more

Product

Consumers generally express satisfaction with the product offerings. Many reviewers highlight the excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dylan Mitchell was excellent at training me on my essentials course. I was extremely happy how patient he was at explaining everything and showing us what needed to be done or what I had done wrong. I... See more

Company replied

Rated 5 out of 5 stars

Sam Barlow gave us a great training session over 3 days. He was able to respond clearly to any questions we had (even if they weren't directly related to the content). I have definitely come away from... See more

Company replied

Rated 5 out of 5 stars

Mainly, the response time is really fast. I've never had to request a call-back. The knowledgeable support staff are efficient, friendly and oftentimes a godsend to have at the other end of the phonel... See more

Company replied

Rated 5 out of 5 stars

We recently completed a two-day DriveWorks training course with Adam, and it was excellent from start to finish. Adam explained everything clearly, tailored the training to our workflow, and showed us... See more

Company replied


Company details

  1. Business to Business Service
  2. Research and Product Development
  3. Software Company
  4. Software Training Institute

About Visiativ UK & Ireland

Written by the company

At Visiativ UK & Ireland, we help businesses of all sizes streamline their design, engineering, and manufacturing processes through intelligent, scalable solutions.
As an award-winning provider of SOLIDWORKS software, expert training, and dedicated support, we tailor our services to meet the unique needs of each client.
We specialise in digital transformation, combining cutting-edge technology with practical expertise to drive efficiency, foster innovation, and improve collaboration across your teams. Backed by a strong global presence and a suite of exclusive tools, we bring decades of experience and a future-focused mindset to every partnership.
Since 1987, Visiativ has supported organisations in making smarter decisions and achieving sustainable growth. Whether you're at the beginning of your digital journey or looking to enhance your current systems, we'll work closely with you to develop a transformation strategy that delivers real results.
From hands-on implementation to ongoing training and award-winning support, we’re by your side every step of the way - helping your people work smarter and your business perform better.
Ready to accelerate your digital transformation? Get in touch with the Visiativ team today and discover how we can help you unlock your full potential...

Contact info

4.9

Excellent

TrustScore 5 out of 5

141 reviews

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Rated 5 out of 5 stars

Very good

Very good, l was helped straight away and the issue was resolved promptly

April 30, 2026
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Reply from Visiativ UK & Ireland

Hi there,

Thank you for your great feedback. We're really pleased to hear you were helped straight away and that your issue was resolved promptly.

Providing quick and effective SOLIDWORKS support is something we place a strong focus on, so it's great to know this was your experience.

If you need any further assistance, we're always here to help.

Kind regards,
The Customer Success Team

Rated 5 out of 5 stars

Great assistance

As always very fast response from people who really do know what they are doing and gpoth eextra mile to be helpful

April 30, 2026
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Reply from Visiativ UK & Ireland

Hi there,

Thank you for your kind feedback today. We're really pleased to hear you've experienced such fast responses from our team.

It's great to know our support has been both knowledgeable and helpful, and that the extra effort we put in makes a difference. Providing that level of service is very important to us.

If you ever need any further assistance, we're always here to help.

Kind regards,
The Customer Success Team

Rated 5 out of 5 stars

Participated in the Visualize Pro…

Participated in the Visualize Pro course, Graeme was great. Very helpful and informative, even had some tailored training. Thank you

April 23, 2026
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Reply from Visiativ UK & Ireland

Hi there,

Thank you for your kind feedback. We're really pleased to hear you enjoyed the SOLIDWORKS Visualize Professional course and found it both helpful and informative.

Graeme has a great depth of knowledge, so it's fantastic to know he was able to provide tailored guidance to suit your needs. We'll be sure to pass on your thanks to him.

If you have any questions following the training, we're always here to help. We wish you all the best as you continue using SOLIDWORKS Visualize for rendering your models.

Kind regards,
The Customer Success Team

Rated 5 out of 5 stars

Nothing I can really add to the…

Nothing I can really add to the positive reviews posted by other users, I thought Solid Solutions provided good service, this is at another level

April 28, 2026
Unprompted review
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Reply from Visiativ UK & Ireland

Hi Michael,

Thank you for your fantastic feedback, and for placing your trust in Visiativ UK & Ireland.

We're really pleased to hear that your experience with us has stood out and made such a strong impression. Delivering a high level of service, with a personal approach and a willingness to go the extra mile, is something we genuinely care about. We'll be sure to pass your kind words onto the team.

We're looking forward to supporting you moving forward and we'll be with you every step of the way.

Don't hesitate to get in touch if you need us.

Kind regards,
The Customer Success Team

Rated 5 out of 5 stars

Excellent Help, Wonderful People

Always had a great experience with the Visiativ helpdesk.

April 23, 2026
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Reply from Visiativ UK & Ireland

Hi there,

Thank you for your kind feedback.

We're really pleased to hear you've consistently had a great experience with Visiativ's SOLIDWORKS Support team.

Providing helpful guidance with a friendly approach is very important to us, so it's great to know our team has delivered this for you.

If you ever need any further assistance, we're always here to help.

Kind regards,
The Customer Success Team

Rated 5 out of 5 stars

Essentials solid works course.

Essentials solid works course.

Mark Alexander was a great trainer with tonnes of experience from a drawing and practical point of view, the course was full on, but marks instruction was great he explained everything in a calm manner and was always happy to help. would definitely recommend this course and especially its trainer.

April 23, 2026
Unprompted review
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Reply from Visiativ UK & Ireland

Hi there,

Thank you for your great feedback. We're really pleased to hear you enjoyed our official SOLIDWORKS Essentials training course.

Mark has a wealth of experience from both a drawing and practical perspective, so it's fantastic to know his calm and clear approach helped guide you through what is a full and detailed course. We'll be sure to pass on your kind comments to him.

If you have any questions following the training, we're always here to help. We wish you all the best as you continue using SOLIDWORKS.

Kind regards,
The Customer Success Team

Rated 5 out of 5 stars

Always helpful

April 23, 2026
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Reply from Visiativ UK & Ireland

Hi there,

Thank you for your kind feedback and for choosing Visiativ as your SOLIDWORKS reseller.

We'll be here whenever you need us.

Kind regards,
The Customer Success Team

Rated 5 out of 5 stars

PDM Admin Training

Detailed explanation specific to my use case.

April 21, 2026
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Reply from Visiativ UK & Ireland

Hi Josh,

Thank you for your feedback. We're pleased to hear that the training provided detailed explanations tailored to your specific use case.

Ensuring the content is relevant and applicable to your day to day work is really important to us, so it's great to know this came across during the session. We'll be sure to pass your comments on to David.

If you have any questions following the course, we're always here to help. We wish you all the best as you continue working with PDM.

Kind regards,
The Customer Success Team

Rated 5 out of 5 stars

PDM Professional Admin Training

Outstanding training session from a very knowledgeable David, he was very informative answered all questions clearly & precisely. David also advised how things would work better in what we were trying to achieve.

April 21, 2026
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Reply from Visiativ UK & Ireland

Hi Graham,

Thank you for your fantastic feedback. We're really pleased to hear you found the SOLIDWORKS PDM Professional Admin training session so valuable.

David brings a wealth of experience and expertise in PDM, so it's great to know he was able to answer your questions clearly and provide practical guidance on improving what you’re trying to achieve. We'll be sure to pass on your kind comments to him.

If you have any questions following the course, we're always here to help.

We wish you all the best as you continue working with PDM.

Kind regards,
The Customer Success Team

Rated 5 out of 5 stars

Great to work with!

Have Been a customer of Visiativ For Approximately3 years now, We have implemented Solidworks, PDM and Draftsight over these years. The Visiativ Team have been incredibly Helpful through all aspects of purchase and implementation. The sales team Leia, Jack and Adam showed great product knowledge(and patience) when guiding me through deciding what software best suits our needs. The support Team have performed multiple install, setups and training on the various software packages we use! They have been easy to work with and most importantly catered to ours needs as a small OEM.

April 15, 2026
Unprompted review
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Reply from Visiativ UK & Ireland

Hi Donal,

Thank you for your feedback and your continued trust over the past three years.

We're delighted to hear about your positive experience implementing SOLIDWORKS, PDM and DraftSight with us. It's great to know that we supported you with clear guidance and patience throughout the decision making process.

We're also pleased that our support team has been able to assist with installations, setup and training in a way that works well for your business.

We'll be sure to pass on your kind feedback to the team.

Providing a smooth experience and tailoring our approach to suit each customer, especially growing OEMs, is very important to us. If you need any further support as you continue to develop your systems, we're always here to help.

Kind regards,
The Customer Success Team

Rated 5 out of 5 stars

Collaboration with Visitativ

We recently collaborated with Visitav as part of our exploration into integrating DriveWorks with our existing ERP system, and the experience has been excellent.

Adam delivered a live proof-of-concept demonstration to our Managing Director and Technical Director, clearly showing how DriveWorks could meet our requirements. Seeing this working in real time gave us the confidence we needed before committing significant time and investment into development.

The level of support from Adam throughout was outstanding—professional, responsive, and highly knowledgeable.

Thanks to this collaboration, we can now move forward with confidence. Highly recommended.

April 13, 2026
Unprompted review
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Reply from Visiativ UK & Ireland

Hi Anthony,

Thank you for your detailed and thoughtful feedback. We're delighted to hear that your collaboration with Visiativ has been such a positive experience.

It's great to know that the live proof of concept demonstration provided clear insight into how DriveWorks could integrate with your ERP system and support your requirements. Being able to see this working in real time is an important step, so we're pleased it gave you the confidence to move forward.

Adam will be especially pleased to hear your kind comments. We will be sure to pass on your feedback, as providing professional, responsive and knowledgeable support is something we take great pride in.

We look forward to continuing to support you and your team with DriveWorks.

Kind regards,
The Customer Success Team

Rated 5 out of 5 stars

My Solidworks essentials training was…

My Solidworks essentials training was great!

Sam was super knowledgeable with the product and a great teacher. I liked being shown other ways of doing the same thing, which is a massive help in any CAD. Highlighting shortcuts and unique features to improve my workflow.

April 10, 2026
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Reply from Visiativ UK & Ireland

Hi there,

Thank you for the fantastic feedback - We'll be sure to pass this onto Sam!

Don't forget, Sam and the rest of the Visiativ Support team are here if you have any questions following your course.

Kind regards,
The Customer Success Team

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff. Excellent product offerings.

March 30, 2026
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Reply from Visiativ UK & Ireland

Hi there,

Thank you for your kind feedback.

We're pleased to hear that you've found our team helpful and that our professional 3D CAD software met your expectations.

The SOLIDWORKS portfolio is designed to support efficient and innovative design across a wide variety of applications, so it's great to hear that you're getting real return on your investment.

If you ever need any further support or guidance, our team is always here to help.

Kind regards,
The Customer Success Team

Rated 5 out of 5 stars

Superb Technical Support

The technical support received was second to none. Lucy Bryan (3DEXPERIENCE Product Manager) was instrumental in ensuring my technical issue was resolved

April 2, 2026
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Reply from Visiativ UK & Ireland

Hi Chris,

Thank you for your fantastic feedback.

We're delighted to hear that you received such a high level of technical support and that your issue was resolved efficiently.

Lucy will be especially pleased to hear your kind comments. We will be sure to pass this on to her. Providing responsive and effective support is very important to us, so it is great to know we delivered this for you.

If you need any further assistance, Lucy and the team are always here to help.

Kind regards,
The Customer Success Team

Rated 5 out of 5 stars

Good training session with Graham B.

Good training session with a great amount of theory, back-ground and advantages that leads to better assemblies and less work. the Training was aiming for being proficient use of SolidWorks.

April 1, 2026
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Reply from Visiativ UK & Ireland

Hi Lewis,

Thank you for your positive feedback.

We're pleased to hear that you found the SOLIDWORKS training session valuable and that the mix of theory, background and practical advantages helped support more efficient assembly work.

We'll be sure to pass on your feedback and if you have any questions following the training, Graeme and the team will be here to help.

We wish you all the best as you continue using SOLIDWORKS.

Kind regards,
The Customer Success Team

Rated 4 out of 5 stars

Excellent Draftsight course

Excellent Draftsight course; loads of information and tips and tricks to make my job easier and more efficient.

March 31, 2026
Unprompted review
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Reply from Visiativ UK & Ireland

Hi Adrian,

Thank you for your kind feedback.

We're really pleased to hear that you found the DraftSight course useful and packed with practical tips to help improve your efficiency. It's great to know the training will be making a positive difference to your day to day work.

If you have any questions following the course, our team is always here to help. We wish you all the best as you continue using DraftSight going forward.

Kind regards,
The Customer Success Team

Rated 5 out of 5 stars

A sincere and pleasant Customer experience

Communication with Visiativ (Matthew Holmes) is a very pleasant experience. Matthew, on behalf of Visiativ is genuinely interested in getting the best outcome for both the company he works for and the customer. The interactions and always polite and considerate.

March 27, 2026
Unprompted review
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Reply from Visiativ UK & Ireland

Hi Mrs P A Mayers,

Thank you for your kind words and for taking the time to share your experience with us today.

We're delighted to hear that your interactions with Matthew have been so positive. At Visiativ, we place great importance on building strong, collaborative relationships with our customers, and it is fantastic to know that Matthew’s approach reflects this.

Your feedback is greatly appreciated and will be shared with Matthew and the wider team.

We look forward to continuing to support you!

Kind regards,
The Customer Success Team

Rated 5 out of 5 stars

Fantastic service

Fantastic service, very professional and polite, helped me create the product I wanted, better than I could have hoped.

March 19, 2026
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Reply from Visiativ UK & Ireland

Hi there,

Thank you for the fantastic feedback!

We're pleased to hear that the team have exceeded your expectations. That's exactly what we strive for when we partner with valued customers like yourself.

We'll be here whenever you need us, so don't hesitate to get in touch.

Kind regards,
The Customer Success Team

Rated 5 out of 5 stars

Above and Beyond - DriveWorks Solution

The team at Visiativ have gone above and beyond to ensure we have exactly what we need. They have worked hard to get a DriveWorks project completed with a tight deadline. Their team worked day and night to ensure it was complete for a show and could be demoed to our customers. The project was a big hit, making the program very popular in our company, and we will be sure to go back to Visiativ in the future.

March 10, 2026
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Reply from Visiativ UK & Ireland

Hi Aaron,

Thank you for sharing this - it’s fantastic to hear how well the DriveWorks project has been received across your team.

We’re especially pleased we could support you in delivering the solution within such a tight timeframe and help get everything ready for your show. Seeing it make such a strong impact with your customers and gain traction internally is exactly what we aim for.

It’s been a pleasure working with your team on this project, and we truly appreciate the continued trust you’ve placed in us. We’ll be here to support you with DriveWorks, SOLIDWORKS, and any future initiatives whenever you need us.

Kind regards,
The Customer Success Team

Rated 5 out of 5 stars

Great Support

Great support, easy to understand methods used. Really knowledgeable team. Configuration tool does exactly what was needed, with room for future expansion.

March 18, 2026
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Reply from Visiativ UK & Ireland

Hi Scott,

Thank you, Scott, for your kind words and for being a valued customer over the years - it really does mean a lot to us.

We’re delighted to hear that the team’s support and approach have been clear and effective, and that our recent DriveWorks consultancy project is delivering exactly what you need. It’s great to know the solution is not only working well with your SOLIDWORKS environment today, but also set up with the flexibility to grow alongside your business.

As always, we’re here to support you and your company with DriveWorks, SOLIDWORKS, and beyond whenever you need us, and we look forward to continuing our partnership.

Kind regards,
The Customer Success Team

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