First time ordering from VITAL GYM, great experience, ordered weight straps and wrist straps late afternoon and had an email later that evening informing me items had been shipped, arrived the next da... See more
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Spent weeks looking for workout equipment that was firstly available and secondly, good quality. Thought they would come from China and take weeks to turn up but received 2 adjustable kettlebells, a b... See more
Amazing shopping experience. I placed my order at 11-12 in the evening of Sunday, on Tuesday morning I got 3 items with 4th being delivered on Wednesday. As I wasn't sure what's going on on... See more
Good Service, and easy to order through Vital Gym. It did take 5 weeks to finally receive my order, after placing it but Henry kept me up to date with delivery schedule. Understandably delivery times... See more
Company details
Information provided by various external sources
At Vital Gym, we strive to help you keep fit, stay strong, and be healthy - all from the comfort of your own home.
Contact info
71–75 Shelton Street, Covent Garden, WC2H 9JQ, London, United Kingdom
- hello@vitalgym.co
- vitalgym.co
Great piece of equipment for the money…
Great piece of equipment for the money especially with the Christmas sale and delivered really quickly
December 27, 2023
Very helpful and professionals
Very helpful and professionals. By mistake I’ve done the order to be picked up from their location but the team helped me and shipped home free of charge. Thank you!
December 14, 2023
Excellent addition to my home gym
Excellent addition to my home gym, fast delivery and unbelievable value.
November 6, 2023
Good value and quick delivery 👍
November 14, 2023
Great product
Great product. We have enjoyed from day 1. The delivery was super fast.
October 26, 2023
Fast delivery
October 18, 2023
Price and product quality are good…
Price and product quality are good value. We have used the equipment many times and find it robust for the home gym user
October 27, 2023
Excellent equipment and service
October 25, 2023
The dumbbells and stand were delivered…
The dumbbells and stand were delivered within 2 working days. I will come back and give a review of the equipments after a month of use.
October 20, 2023
Fantastic service from the team and…
Fantastic service from the team and quick delivery. I love my af-200 treadmill
October 9, 2023
Missing screws/bolts - no reply from customer support
Arrived with missing screws/bolts so the dumbells could not be attached to the barbell. Contacted customer support to request the missing items but never received a reply.
September 18, 2023
Reply from VITAL GYM
Hi Christian,
I am truly sorry to hear about your experience here. Can you just double check you have sent the email to hello@vitalgym.co as we do not have any record of your email. If you can reply to hello@vitalgym.co we will rectify the situation for you ASAP.
Sorry for the inconvenience caused here.
Kind Regards
Vital Gym
Genuine customer service
My rating is not based on the product but the customer service of Vital Gym.
After receiving no response to my initial email I chased it up after 24 hours.
I received an apology and my issue went on to be resolved that morning.
The product I received was slightly damaged, it was sold out so couldn’t be replaced but we came to an agreement with a discount.
I felt listened to and understood.
A genuine heartfelt human interaction which is something I rarely come across.
Just great customer service!
October 4, 2023
Unprompted review
Arrived days late
September 28, 2023
Quick delivery and good quality product
September 26, 2023
Vital Experience
The quick response from dispatch, I had accidentally purchased two of the same item. Issue resolved, the item is superb quality & very happy with my purchase of the Ez bar & Weighted vest.
September 22, 2023
Hex Dumbells
Products, particularly the Hex DB weights are great quality. Reasonably priced too. Will always go to them first before anywhere else.
September 13, 2023
Really good quality products.
Really good quality products. I bought a number of items for my home gym. Best price I could find. All items was securely packaged and delivery was fast.
August 24, 2023
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