VITAL GYM Reviews 

140
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

First time ordering from VITAL GYM, great experience, ordered weight straps and wrist straps late afternoon and had an email later that evening informing me items had been shipped, arrived the next da... See more

Rated 5 out of 5 stars

Spent weeks looking for workout equipment that was firstly available and secondly, good quality. Thought they would come from China and take weeks to turn up but received 2 adjustable kettlebells, a b... See more

Rated 5 out of 5 stars

Amazing shopping experience. I placed my order at 11-12 in the evening of Sunday, on Tuesday morning I got 3 items with 4th being delivered on Wednesday. As I wasn't sure what's going on on... See more

Rated 4 out of 5 stars

Good Service, and easy to order through Vital Gym. It did take 5 weeks to finally receive my order, after placing it but Henry kept me up to date with delivery schedule. Understandably delivery times... See more

Company details

  1. Fitness Equipment Store

Information provided by various external sources

At Vital Gym, we strive to help you keep fit, stay strong, and be healthy - all from the comfort of your own home.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

140 reviews

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4.4

All reviews

(140)

1 review in the last 12 months

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Rated 5 out of 5 stars

Amazing shopping experience

Amazing shopping experience.
I placed my order at 11-12 in the evening of Sunday, on Tuesday morning I got 3 items with 4th being delivered on Wednesday.
As I wasn't sure what's going on on Tueaday, I emailed them and they replied within 20minutes explaining that everything was dispatched but carriers sometime split deliveries due to weight.

Quality is great for the price.
All items came in great condition with exception of rack having couple minor scratches which I'm not really bothered about.
One thing that is noticeable is that rear part of the rack isn't welded 100% accurately so it's causing whole rear pole to be slightly rotated.

I would gladly recommend Vital.

July 30, 2023
Rated 5 out of 5 stars

Excellent experience

Excellent experience. Great price and speedy delivery. Excellent product as described. Fully recommend.

July 24, 2023
VITAL GYM logo

Reply from VITAL GYM

Thank you for your review Vanessa, I am glad you received a good experience from the team and are enjoying the products.

We hope to see you again soon.

Kind Regards
Vital Gym

Rated 5 out of 5 stars

Good service, great product!

I ordered several Hex Dumbbells and received a quick delivery, and at a excellent price! I received good customer service throughout the process, and I'm more than happy with the product.

July 5, 2023
Unprompted review
VITAL GYM logo

Reply from VITAL GYM

Thank you for your review Sam, it is appreciated and good to hear the product is exactly what you needed. Get those gains and see you soon again hopefully.

Vital Gym Team

Rated 5 out of 5 stars

Equipment turned up with some bits…

Equipment turned up with some bits missing and some damaged due to the courier. Customer service was brilliant they got back to me straight away and even replaced the damaged goods and sent the missing bits next day delivery. A very good experience an the equipment is really good

May 25, 2023
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Reply from VITAL GYM

Thank you Gordon for your review and very happy we could provide you with a good customer experience. Very happy you’re enjoying the equipment too.

Thanks Again and best of luck achieving your goals.

Vital Gym

Rated 2 out of 5 stars

Poor product quality

Poor product quality, product came half built with confusing instructions, bolts came that don’t fit. Well priced, however price reflects the quality of the product

June 4, 2023
VITAL GYM logo

Reply from VITAL GYM

Hi Azbo,

Thank you for your review, albeit a 2 star it is appreciated. We are also sorry to hear you are not happy with your customer experience, we will take note of this for future orders of the AF-100 foldable Treadmill. All you would need to do to finish the setup is by inserting the 4 bolts Into the remaining holes while elevating the control panel. (apologies again if these were not the correct ones) we could post a new set for you if required.

Also. We offer our customers support if there is a need for it, when constructing the equipment, for future reference hopefully.

Best Regards
Vital Gym Team

Rated 5 out of 5 stars

Brilliant customer service

After having trouble with delivery, Due to DPD. (Scratched and only half delivered)
I messaged the Vital Gym. They were brilliant

I had communication between the whole issue which was resolved and delivered on a day I was in.

Thank you very much for a brilliant service and great product.

May 30, 2023
Rated 5 out of 5 stars

Took 2 days to come from when I ordered…

Took 2 days to come from when I ordered so very good,I only want it for speed walking so is ideal ,easy to assemble , the only thing was the one lot of holes didn’t line up for one of the screws but I can still use it, I’m really pleased with my purchase.

May 26, 2023
Rated 4 out of 5 stars

Positive update on the AF200 Treadmill situation

After my previous review where I was very frustrated with the AF200 being faulty, but more importantly the lack of response from Vital Gym, they soon responded after leaving the review...
I was pleasantly surprised with their speed of getting a a bran new replacement to me and a small refund for my inconvenience, plus after chatting with the delivery driver / installer of the treadmill my opinion of Vital Gym is now nothing more than a very positive one.

April 28, 2023
Unprompted review
VITAL GYM logo

Reply from VITAL GYM

Hi Darren,

Thank you for your new revised review. We do appreciate your custom and apologise for any inconvenience caused initially, we are delighted you are now happy.

Vital Gym

Rated 5 out of 5 stars

Quality product and customer service

I ordered the adjustable dumbbells, they turned up with incorrect collars due to a typo on the page, after speaking with customer services they refunded me the difference of the expected collars

The product is also very good quality so no doubt i will be back for me!

July 20, 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic Squat Rack 1.0

I ordered the Squat Rack 1.0, after writing customer service to ask a few questions and after receiving prompt and very helpful replies from Henry.

The squat rack was delivered extremely quickly, along with some steel plates, and I was pleasantly surprised by the quality and sturdiness of the rack. 11/10, I will definitely be a repeat customer, thanks Henry!

June 21, 2021
Unprompted review
Rated 4 out of 5 stars

Bodypump bar

Excellent customer service I pre ordered a BodyPump bar and was kept updated. I would of rated 5 star but the only downside is that extra weight isn’t available for the Body pump bar. I ordered a one inch hole weight plate from elsewhere but doesn’t fit the bar.
I’m hoping Vital Gym will have the option in the future where you can order more weight for the Body pump bar.

February 19, 2021
Unprompted review

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