VITAL GYM Reviews 

140
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

First time ordering from VITAL GYM, great experience, ordered weight straps and wrist straps late afternoon and had an email later that evening informing me items had been shipped, arrived the next da... See more

Rated 5 out of 5 stars

Spent weeks looking for workout equipment that was firstly available and secondly, good quality. Thought they would come from China and take weeks to turn up but received 2 adjustable kettlebells, a b... See more

Rated 5 out of 5 stars

Amazing shopping experience. I placed my order at 11-12 in the evening of Sunday, on Tuesday morning I got 3 items with 4th being delivered on Wednesday. As I wasn't sure what's going on on... See more

Rated 4 out of 5 stars

Good Service, and easy to order through Vital Gym. It did take 5 weeks to finally receive my order, after placing it but Henry kept me up to date with delivery schedule. Understandably delivery times... See more

Company details

  1. Fitness Equipment Store

Information provided by various external sources

At Vital Gym, we strive to help you keep fit, stay strong, and be healthy - all from the comfort of your own home.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

140 reviews

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4.4

All reviews

(140)

1 review in the last 12 months

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Rated 5 out of 5 stars

Barbell and kettlebell set

I recently purchased the studio barbell set and the adjustable kettlebell. While the kettlebell wasn't quite right for me (a bit too bulky for the exercises i wanted it for) it is still a pretty sturdy piece of equipment. I've unfortunately requested to return this. As for the barbell...I LOVE IT! It's lovely and compact and the bar itself has some nice padding so it's more comfortable over the shoulders. Only suggestion I've had was to sell some more of the weights separately as ideally i'd like to be able to get up to 30kgs. As for customer service...I don't think I've ever had anything like it. Henry is fantastic, knowledgeable and always speedy to respond. While the variety of products the company currently sells is a lot less than established companies, I will most definitely be keeping an eye out for new items added as I highly recommend Vital Gym :)

February 19, 2021
Unprompted review
Rated 5 out of 5 stars

Loadable Dumbbells

Ordered on Sunday got my weights and dumbbells early morning Tuesday, the stainless steel weights look and feel amazing. One of my weight clips was faulty contacted Henry who was really helpful and had me a replacement clip out the very next day 10/10

February 17, 2021
Unprompted review
Rated 4 out of 5 stars

Good Service and Quality Product, Happy with Order.

Good Service, and easy to order through Vital Gym. It did take 5 weeks to finally receive my order, after placing it but Henry kept me up to date with delivery schedule. Understandably delivery times were maybe out with their control, but non the less, the delivery arrived and i am happy with the quality of the product.

February 16, 2021
Unprompted review
Rated 5 out of 5 stars

I ordered the body pump barbell and I…

I ordered the body pump barbell and I am so impressed with not only the equipment but the customer service too. This was a pre order so Henry contacted me to let me know when they were due to receive this and that they would be dispatched the very same day so I would receive it within 24 hours. Which i did and I am so happy with it and will definitely order again!

February 12, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service
Dumbells arrived within 24 hours
Superb communication from Henry, will definitely be buying again

January 25, 2021
Unprompted review
Rated 5 out of 5 stars

Ordered the Bench 1.0

Ordered the Bench 1.0, arrived on time. Had an issue with assembling the product and Henry, who was assisting me with the problems I was having, was super helpful and friendly. Managed to solve the problem and the bench works fine!

The box was slightly damaged in transit which caused a bolt to be missing, sent them an email and they have posted one out.

January 21, 2021
Unprompted review
Rated 5 out of 5 stars

Great products with great customer service!

I have recently purchased adjustable dumbbells, Olympic bar and plates from Vitalgym. The plates were on pre order when purchased but had very good communication from their team who kept me informed of when they expected the product to be back in stock and when to expect delivery.

Delivery was quick and the products have been exactly how they looked and were described on the website.

I’m very very happy with Vitalgym and will be a returning customer very soon!

January 15, 2021
Unprompted review
Rated 1 out of 5 stars

Delivery of dumbbells has been…

Delivery of dumbbells has been shambolic courier have failed multiple times to locate property & delivered one dumbell.

November 19, 2020
VITAL GYM logo

Reply from VITAL GYM

Hi Didi,

Firstly we are extremely sorry to hear you've had this rare experience, we were unaware of this issue you were having with the delivery of your Dumbbells but would have been more than happy to help resolve this issue should you of reached out to us.

When you pre ordered the Dumbbells you would have seen estimated delivery between 16th-20th November and i've just spoken with the courier who advised both your Dumbbell parcels were delivered successfully and signed by yourself on the 20th November.

Although we feel a 1 star review is unfair as we were unaware of your issue through no contact via our live chat support or email support to be able to help with this situation, we will certainly use this review to help better ourselves as a growing company and ensure these rare issues you have stated happened within your review do not happen to other customers.

Although negative we thank you for your comments.

Kind Regards,

The VitalGym Team

Rated 4 out of 5 stars

Item took a while to turn up...

Item took a while to turn up having said in stock when ordered. However, it did then turn up before the published date range so clearly they are replenishing stock as quickly as they can.

Well packaged and good, solid product that I am very pleased with.

November 17, 2020
Rated 1 out of 5 stars

The plates were thicker than…

The plates were thicker than advertised, so quite disappointed. For example the 25kg plates were advertised as 70mm, but the ones that arrived are 90mm. Supposedly due to change of supplier, and website may be updated in future! Delivery was very quick.

November 8, 2020
VITAL GYM logo

Reply from VITAL GYM

Hi Tomas,

We apologise that this error of one of our plates being 2cm wider than advertised was on our website when you ordered, we are now in the process of getting this updated onto our store images.

We do however feel this is extremely harsh to leave a 1 star review, we had spoken to you over the phone and organised 20% off your order being a total of £80 off for products that are at the moment in extremely high demand.

You also mentioned delivery was very quick but still left a 1 star review.

We will however take your review onboard to better our company as we grow within the fitness industry.

Kind regards,

The VitalGym Team

Rated 5 out of 5 stars

Dumbbell bench

Very quick from order to delivery. The bench is very good value for money, feels stable and yet light enough to move about the house. I'm very pleased with both the product and the service.

November 7, 2020
Rated 5 out of 5 stars

Free standing squat rack

Free standing squat rack, bench and barbell plugs all arrived to Northern Ireland within 3 days. Quality of the products is very good, especially so as prices were very competitive to rival companies.

November 1, 2020

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