Viu-Viu Reviews 

207
TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Looking at 134 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the wide variety of games and promotions available. Some people also found the deposit process to be fast and efficient. Reviewers often highlight quick and friendly customer support, with chat services responding rapidly and helpfully. However, some customers experienced significant dissatisfaction with response times and the handling of refunds. People reported long waiting periods for payouts, sometimes extending to several months, and a lack of proper communication. Reviewers frequently received generic replies or no response at all when trying to resolve issues or request refunds.

What people talk about most

Payment

Consumers find payment to be ambiguous, with many reporting issues such as winning spins not being paid out,... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many reviewers expressing... See more

Response time

People report negative experiences with response times, with many reviewers expressing frustration over slow... See more

Service

Customers had ambiguous experiences with service, with many reviewers praising the good and friendly customer... See more

Refund

Reviewers express significant dissatisfaction with the refund process, with many reporting extended waiting... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Viu-Viu has all the slots that I want to play. Recently, they've added iDeal as payment method, which means that my deposits will be processed instantly. The VIP manager is very friendly and helpful,... See more

Company replied

Rated 4 out of 5 stars

Fast payout on workdays (weekend takes longer). Thomas (VIP manager) is fast and helpfull. Site works fast, a lot activities like the wheel and a lot of different type of bonusses. Games are a... See more

Company replied

Rated 4 out of 5 stars

It is a weird website, but.. It does payout after 3 to 4 days i got my money. The deposit goes fast but the payout takes pretty long. The chat is with a bot, but you can talk to a normal worker. They... See more

Company replied

Rated 5 out of 5 stars

Viu-viu is a nice casino great service and a lot of games and its easy em the payments are fast

Company replied


Company details

  1. Online Casino or Bookmaker
  2. Bookmaker
  3. Casino

Written by the company

Viu-Viu is a modern online gaming platform offering a wide selection of slots, table games, and live casino experiences with real dealers. Players are drawn to its stylish design, user-friendly interface, and generous bonuses for both new and regular customers. Viu-Viu ensures fair play through certified random number generators and provides fast deposits and withdrawals. The platform also features 24/7 customer support, always ready to assist players. It's an excellent choice for those seeking a reliable and exciting gambling experience.


Contact info

3.2

Average

TrustScore 3 out of 5

207 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.2

All reviews

(207)

170 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very nice online casino

December 7, 2025
Unprompted review
Viu-Viu logo

Reply from Viu-Viu

Dear Jamie Luyken,

Thank you for sharing your thoughts. We are pleased to hear that you find our platform enjoyable and well-suited for your gaming experience. Ensuring that players feel welcomed and can navigate the site easily is always a priority for our team.

Your positive feedback encourages us to continue refining our services and maintaining a high standard of quality. We look forward to providing you with many more satisfying sessions in the future.

Kind Regards,
Viu-Viu Casino Team

Rated 5 out of 5 stars

Good support

Good support

December 4, 2025
Unprompted review
Viu-Viu logo

Reply from Viu-Viu

Dear Jack Havo,

Thank you for your feedback. We are pleased to hear that our support team met your expectations. Providing friendly, efficient, and helpful assistance is very important to us, and it’s always rewarding to know that our efforts are appreciated by our players.

We look forward to continuing to provide a smooth and enjoyable experience for you, and we hope your future sessions on the platform are both fun and rewarding.

Kind Regards,
Viu-Viu Casino Team

Rated 5 out of 5 stars

Great casino

Great casino
Nice help
Love it

December 2, 2025
Unprompted review
Viu-Viu logo

Reply from Viu-Viu

Dear Wds M.,

We are delighted to hear that you’ve enjoyed your experience with our casino and found our support helpful. It’s always encouraging to receive feedback like yours, as it confirms that our efforts to create a welcoming and enjoyable environment are making a positive impact.

Your appreciation motivates our team to continue improving the gaming experience and providing top-quality support for all players. Thank you for sharing your thoughts, and we look forward to having you enjoy more exciting sessions with us in the future.

Kind Regards,
Viu-Viu Casino Team

Rated 5 out of 5 stars

The best casino there is for sure !!

December 1, 2025
Unprompted review
Viu-Viu logo

Reply from Viu-Viu

Dear Ai.C BV,

We truly appreciate you taking the time to share such an enthusiastic review! It’s fantastic to hear that your experience with us has been so positive, and your support encourages our team to keep providing top-notch service and entertainment.

We look forward to welcoming you back for many more exciting sessions and enjoyable moments on the platform. Your feedback means a lot to us!

Kind Regards,
Viu-Viu Casino Team

Rated 1 out of 5 stars

I will not enter this casino again

Played a lot of money. Really a lot. No wheelspin available for such amounts...VIP said its not always available.
I got free spins after a deposit. I won 56€, but that would be available if the real money was zero. I had 2 cents. Tried several slots but minimum was 5 cents. VIP adviced to try all of the slots.....
Besides I noticed that many slots are not playable with bonus money.
So they may keep the bonus money. I quit. The slots I played were terrible: only eating money.

November 30, 2025
Unprompted review
Viu-Viu logo

Reply from Viu-Viu

Dear Imro,

We’re sorry to hear about your frustrating experience and understand how disappointing this situation must have been for you. We would like to look into your concerns in more detail and see if we can assist in resolving them.

Please reach out to us directly via email with your account details and a brief summary of the issues you encountered. Our team will do everything possible to review your case thoroughly and provide assistance.

Thank you for your patience, and we hope we can work together to clarify and resolve these matters.

Kind Regards,
Viu-Viu Casino Team

Rated 5 out of 5 stars

Amazing!!!

December 1, 2025
Unprompted review
Viu-Viu logo

Reply from Viu-Viu

Dear Mika Dijkstra,

Thank you so much for your enthusiastic feedback! We’re thrilled to hear that your experience with us left such a positive impression. It’s always our goal to create an engaging and enjoyable environment, and your words truly affirm our efforts.

We can’t wait to welcome you back for more exciting gameplay and surprises in the future!

Kind Regards,
Viu-Viu Casino Team

Rated 5 out of 5 stars

Great casino

November 24, 2025
Unprompted review
Viu-Viu logo

Reply from Viu-Viu

Dear Mohamed,

Thank you for sharing your positive experience with us. We’re delighted to hear that you’re enjoying the platform and the variety it offers. Your feedback motivates us to continue maintaining high standards and ensuring every visit is smooth and enjoyable.

We truly value your support and look forward to providing you with even more exciting experiences in the future.

Kind Regards,
Viu-Viu Casino Team

Rated 5 out of 5 stars

Very good heel fijn

November 23, 2025
Unprompted review
Viu-Viu logo

Reply from Viu-Viu

Dear Louise Van dooren,

Thank you for sharing your feedback! We’re thrilled to hear that your experience has been very good and enjoyable. Creating a smooth, fun, and reliable gaming environment for our players is always our priority, and it’s wonderful to know that it has made a positive impression on you.

We look forward to continuing to provide you with exciting games, seamless gameplay, and many more enjoyable sessions. Your support is greatly appreciated!

Kind Regards,
Viu-Viu Casino Team

Rated 5 out of 5 stars

Great casino a lot of games

November 20, 2025
Unprompted review
Viu-Viu logo

Reply from Viu-Viu

Dear Roy Bentvelzen,

Thank you for sharing your feedback with us. It’s fantastic to hear that you are enjoying the variety of games available on our platform. Offering a wide selection of engaging and high-quality games is something we prioritize, and your positive experience confirms that our efforts are paying off.

We are always looking for ways to enhance gameplay, introduce new features, and ensure a smooth, enjoyable experience for all players. Your input motivates us to continue delivering a platform where fun and excitement are always just a click away.

We appreciate your support and look forward to providing you with many more memorable gaming moments!

Kind Regards,
Viu-Viu Casino Team

Rated 5 out of 5 stars

Very good service and almost every slot…

Very good service and almost every slot is playable on this website

November 20, 2025
Unprompted review
Viu-Viu logo

Reply from Viu-Viu

Dear Mika Tromp,

Thank you for taking the time to share your experience with us. We are thrilled to hear that our service has met your expectations and that you find such a wide variety of slots enjoyable and accessible. Providing a seamless and engaging gaming experience across our platform is a top priority, and it’s wonderful to know that our efforts are noticed.

We continuously aim to improve both the range of games and the quality of support we offer, so feedback like yours is incredibly encouraging. We appreciate your kind words and look forward to offering you many more exciting and smooth gaming sessions ahead!

Kind Regards,
Viu-Viu Casino Team

Rated 5 out of 5 stars

Top casino really

November 20, 2025
Unprompted review
Viu-Viu logo

Reply from Viu-Viu

Dear Maciej M,

Thank you for taking the time to share your thoughts! We’re delighted to hear that you consider our casino “top”—your kind words are a great motivation for our team.

We continuously work on providing a fun, reliable, and smooth gaming experience for all players, from exciting games to efficient support and secure payments. Knowing that our efforts are appreciated truly encourages us to keep improving.

We hope your future sessions bring even more enjoyment and wins!

Kind Regards,
Viu-Viu Casino Team

Rated 5 out of 5 stars

Viu-viu is a nice casino

Viu-viu is a nice casino great service and a lot of games and its easy em the payments are fast

November 20, 2025
Unprompted review
Viu-Viu logo

Reply from Viu-Viu

Dear Stacey Holt,

We are thrilled to hear that you’re enjoying your experience with our casino! It’s wonderful to know that you find the games engaging, the service helpful, and the payment process smooth and efficient.

Our team always strives to make every player’s journey seamless and entertaining, so your feedback truly means a lot. We hope you continue discovering new favorites and enjoy every moment on our platform.

Thank you for sharing your experience with us!

Kind Regards,
Viu-Viu Casino Team

Rated 5 out of 5 stars

Great casino good service

Great casino good service

November 17, 2025
Unprompted review
Viu-Viu logo

Reply from Viu-Viu

Dear Daniel vroom,

We truly appreciate you taking the time to share your experience! It’s fantastic to hear that you’re satisfied with both the casino and our service. Providing a smooth and reliable experience for our players is something we take very seriously, and feedback like yours reminds us why we do what we do.

We look forward to welcoming you back for many more enjoyable sessions.

Kind Regards,
Viu-Viu Casino Team

Rated 5 out of 5 stars

Viu viu good

Its a Nice. Casino a Lot of games Nice bonusses and the live chat is super easy and fast!

November 14, 2025
Unprompted review
Viu-Viu logo

Reply from Viu-Viu

Dear Raimond Peters,

Thank you for sharing your feedback with us! We’re delighted to hear that you’re enjoying the variety of games and the bonuses, and that our live chat team has been able to provide quick and easy support. It’s always our goal to make the experience seamless and enjoyable for every player, and your comments reaffirm that we’re on the right track.

We hope you continue having fun and discovering even more exciting features on the platform!

Kind Regards,
Viu-Viu Casino Team

Rated 5 out of 5 stars

Doing very well

November 13, 2025
Unprompted review
Viu-Viu logo

Reply from Viu-Viu

Dear Niek Missu,

Thank you for taking the time to share your thoughts! We’re glad to hear that your experience has been going very well. Our team continually strives to provide smooth gameplay, responsive support, and a wide variety of engaging games, so it’s great to know these efforts are noticed.

We look forward to continuing to offer you enjoyable sessions and hope your future visits bring even more excitement and wins!

Kind Regards,
Viu-Viu Casino Team

Rated 5 out of 5 stars

It's the first casino where you don't…

It's the first casino where you don't have to worry about your money.

November 10, 2025
Unprompted review
Viu-Viu logo

Reply from Viu-Viu

Dear Piotrek,

We truly appreciate you sharing your thoughts with us. Knowing that our platform gives you a sense of security and confidence with your funds is exactly what we strive for. Creating a safe, reliable environment where players can focus on enjoying the games is our top priority, and it’s wonderful to see that reflected in your experience.

Thank you for trusting us, and we look forward to providing you with many more worry-free gaming sessions in the future.

Kind Regards,
Viu-Viu Casino Team

Rated 5 out of 5 stars

Quick customer service

Quick customer service, wide variety of promotions :)

November 8, 2025
Unprompted review
Viu-Viu logo

Reply from Viu-Viu

Dear Daryn Buitelaar,

We truly appreciate your kind words! It’s fantastic to hear that our customer service met your expectations and that you’re enjoying the variety of promotions we offer. Our goal is always to provide a smooth and engaging experience for every player, and feedback like yours confirms we’re on the right track.

Thank you again for sharing your thoughts, and may your upcoming spins continue to bring excitement!

Kind Regards,
Viu-Viu Casino Team

Rated 1 out of 5 stars

Scammers !!!!!!

November 8, 2025
Unprompted review
Viu-Viu logo

Reply from Viu-Viu

Dear Yourimaspef Kasper,

We’re truly sorry to hear that you feel this way about our platform. Our goal is always to provide a safe, fair, and enjoyable experience for all players, and it’s disappointing to learn that your impression has been negative.

If there was a specific issue or situation that led to this experience, we would greatly appreciate it if you could share the details with us via email. This will allow us to investigate thoroughly and assist you directly in resolving any problems.

Kind Regards,
Viu-Viu Casino Team

Rated 5 out of 5 stars

Good casino

Nice casino

November 6, 2025
Unprompted review
Viu-Viu logo

Reply from Viu-Viu

Dear Pascal,

Thank you for taking the time to share your thoughts! We’re thrilled to hear that you find our casino enjoyable. Creating a smooth, engaging, and fun environment for our players is something we always strive for, and feedback like yours lets us know we’re on the right track.

We look forward to providing you with many more enjoyable sessions ahead!

Kind Regards,
Viu-Viu Casino Team

Rated 5 out of 5 stars

My favorite casino

My favorite casino! Real payout. Loads of games! And really fast support!

November 4, 2025
Unprompted review
Viu-Viu logo

Reply from Viu-Viu

Dear JESSE,

We’re truly delighted to read your review! Knowing that you consider our casino your favorite and appreciate the real payouts, extensive game selection, and responsive support means a lot to us. Our team strives to make every gaming session enjoyable and smooth, and your feedback reassures us that our efforts are making a difference.

We look forward to continuing to provide you with fun, fair, and exciting experiences at every visit. Thank you for sharing your thoughts and for being part of our community!

Kind Regards,
Viu-Viu Casino Team

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