Viu-Viu has all the slots that I want to play. Recently, they've added iDeal as payment method, which means that my deposits will be processed instantly. The VIP manager is very friendly and helpful,... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Fast payout on workdays (weekend takes longer). Thomas (VIP manager) is fast and helpfull. Site works fast, a lot activities like the wheel and a lot of different type of bonusses. Games are a... See more
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It is a weird website, but.. It does payout after 3 to 4 days i got my money. The deposit goes fast but the payout takes pretty long. The chat is with a bot, but you can talk to a normal worker. They... See more
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Viu-viu is a nice casino great service and a lot of games and its easy em the payments are fast
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Company details
Written by the company
Viu-Viu is a modern online gaming platform offering a wide selection of slots, table games, and live casino experiences with real dealers. Players are drawn to its stylish design, user-friendly interface, and generous bonuses for both new and regular customers. Viu-Viu ensures fair play through certified random number generators and provides fast deposits and withdrawals. The platform also features 24/7 customer support, always ready to assist players. It's an excellent choice for those seeking a reliable and exciting gambling experience.
Contact info
Costa Rica
- support@viu-viu.com
- viu-viu.com
3.2
Average
207 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
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Possibly a scam site, do not waste your money and time
### ⚠️ My Experience with Viu-Viu Casino
I regularly gamble on platforms like BetCity, Unibet, Kansino, Jacks, and Holland Casino. Recently, I tried Viu-Viu because they offered some unique games. While the registration and deposit process went smoothly—just as expected—the problems began when I attempted to withdraw my winnings.
#### 🚧 Withdrawal Issues
After completing KYC verification, I tried to withdraw funds. The request was rejected due to a supposed mismatch in my registered name, which was strange considering deposits had no issues. They asked for a utility bill, which I submitted multiple times—over five uploads including my bank account statement with my name and address. After four days, my documents were finally approved.
I then attempted to withdraw to the same bank account I had used for deposits. Again, it was rejected. I selected Mastercard (used by N26), but the transaction failed. It felt like the site was deliberately making withdrawals difficult, possibly to encourage continued gambling.
After a week of failed withdrawal attempts, I ended up gambling away my balance. Ironically, I received an email confirming my KYC approval right after losing everything.
#### 💸 Second Attempt
Two weeks later, I deposited again and won. I tried withdrawing via Mastercard—again, it failed. I switched to bank transfer, and this time the withdrawal succeeded after one day. Compared to other platforms where withdrawals are instant, Viu-Viu’s delay is frustrating.
#### 🎲 Gameplay Concerns
Today, I deposited again and played three hands of baccarat:
- First hand: I bet on red, and it was a tie. Normally, this should be a neutral result, but my balance was still deducted.
- Second hand: I bet on blue and won, but the winnings weren’t credited.
- Third hand: I bet my entire balance and won again—still no update to my balance.
I contacted support immediately and am waiting for their response. Until I receive a satisfactory explanation, I cannot recommend Viu-Viu. Based on my experience, it feels like like a scam. I will post again with their feedback.
✦ Update – 28 November 2025
The support team resolved my previous issue and credited the amount back into my account.
Unfortunately, what I assumed was a one‑time error happened again. I contacted support, but this time I had to wait nearly a week before they rejected my request. Their explanation was that I had “rolled back” my bet, which is not correct. I explained that this same issue had occurred before, but a few days later they insisted the bet was settled correctly on their side.
Based on my experience, I would not recommend Viu unless you are prepared to take screenshots of every single bet as evidence. Their support is very slow, typically taking three or more days to provide a reply, and the process of arguing over system‑caused errors is simply not worth the time.
✦ Update – 5 December 2025
It's only getting worse and worse with Viu. I made a withdrawal request on 29 November and it got rejected for no reason at all. It is now 5 December and they are still checking. Only thing their support is writing that they are available around the clock ( telling they are investigating )
November 1, 2025
Unprompted review
Reply from Viu-Viu
Dear Y Lin,
Thank you for sharing such a detailed overview of your experience — we truly understand how concerning this situation must feel. Please rest assured that we are already processing your case.
We kindly ask you to check your email inbox (including spam and promotions folders), as our team has reached out to you with further clarification and instructions regarding your withdrawal and gameplay concerns.
Your feedback helps us maintain transparency and continually improve the reliability of our platform. We appreciate your patience while we finalize the review and ensure you receive a clear resolution.
Kind Regards,
Viu-Viu Casino Team
Perfect best site
November 1, 2025
Unprompted review
Reply from Viu-Viu
Dear Mitch Alma,
We are thrilled to hear that you consider our site perfect! Your kind words truly motivate our team to keep delivering the best possible experience. It’s great to know that our efforts to provide a smooth, enjoyable, and secure gaming environment are appreciated by players like you.
Thank you for sharing your feedback, and we look forward to continuing to offer you exciting games and seamless service.
Kind Regards,
Viu-Viu Casino Team
Reply from Viu-Viu
Dear Wiktor Czeladka,
Thank you for sharing your positive feedback. We are delighted to hear that you’ve enjoyed your experience on our platform. Creating a seamless, secure, and enjoyable environment for our players is always our top priority, and it’s rewarding to know that your time with us reflects these efforts.
We continually strive to enhance every aspect of the experience, from game variety and interface performance to responsive support and smooth transactions. Your kind words encourage our team to maintain these high standards and keep improving for all our players.
We look forward to welcoming you back for many more enjoyable sessions.
Kind Regards,
Viu-Viu Casino Team
Still waiting now 96 hrs still not paid
Total scam casino, they dont pay!!! All the reviews which are positive are totally fake, all costa rican casino online are fake, scam, never play there.
October 24, 2025
Unprompted review
Reply from Viu-Viu
Dear Heinz Spijksma,
Thank you for taking the time to share your concern — we truly understand how stressful it can feel when a withdrawal takes longer than expected.
To resolve this matter as quickly as possible, we kindly ask you to contact your dedicated VIP manager directly via email. They will personally review your case, verify the current status of your withdrawal, and provide you with a clear update.
We value your trust and patience while our team ensures everything is handled properly. Your satisfaction and confidence remain extremely important to us, and we are committed to reaching a positive outcome for you soon.
Kind Regards,
Viu-Viu Casino Team
Withdrawals are an issue
Dag5: Ze hebben betaald!
Dag4: nog steeds pending. Er wordt ook geen extra info gevraagd oud. De vorige keer werd uiteindelijk een 'boss' in stelling gebracht. Toen was het snel geregeld, het kan dus wel, maar ik hoor nu niks.
Deposits are useally quick. Withdrawals took very long, but after it finally worked it, that also went ok quickwise (2 days). Now i won a larger amount and the withdrawals are a problem again. Then the bonus has te be checked, than this, than that. They are stalling so you keep playing and end up losing. The VIP responses are ok, but everytime the same, just wait, it will come, etc..
But my account and withdrawal method is already checked so it shouldn't be a problem. I hope this with be solved quickly. I'll keep you guys posted.
Lambert
October 17, 2025
Unprompted review
Reply from Viu-Viu
Dear Lambert,
Thank you for taking the time to share your detailed experience. We understand that waiting for a withdrawal can be frustrating, especially when the process takes longer than expected. Please rest assured that your situation will receive the necessary attention.
To move things forward efficiently, we kindly ask that you contact your dedicated VIP manager directly. They are fully equipped to review your case and provide you with updates or any further assistance needed.
Thank you for your patience and continued trust, Lambert — your satisfaction remains our priority.
Kind Regards,
Viu-Viu Casino Team
Good things
October 3, 2025
Unprompted review
Reply from Viu-Viu
Dear Ruben Kampshoff,
Thank you for taking the time to leave your feedback. We are delighted to hear that your experience has been positive. It’s always encouraging to know that our players enjoy the services and games we offer.
Your insights help us continue improving and providing an enjoyable environment for all players. We truly appreciate your support and hope your future sessions remain equally rewarding.
Kind Regards,
Viu-Viu Casino Team
Big scammers
Big scammers! 30 september i did a bet and still not received my money 3 weeks later still after asking 100 times to give me my money!
Normaly i never wright a review but i have to warn people to play on this site!
October 18, 2025
Unprompted review
Reply from Viu-Viu
Dear Rick Vermeer,
We’re sorry to hear about the difficulties you’ve experienced and understand how frustrating this must feel. We would like to investigate your situation from our side to provide a proper update. However, without your account details, we’re unable to locate your request.
Please reach out to us via the email address linked to your account so we can look into this matter thoroughly and assist you as quickly as possible.
We appreciate your patience and hope to resolve this for you soon.
Kind Regards,
Viu-Viu Casino Team
Good casino great games
October 14, 2025
Unprompted review
Reply from Viu-Viu
Dear Sports WorldWide,
Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoy both our platform and the selection of games we offer. Providing a wide variety of engaging and high-quality games is something we strive for, and it’s wonderful to know it enhances your experience.
Your comments motivate us to continue improving the platform and ensuring that every session is enjoyable, smooth, and rewarding. We hope your future gameplay remains just as fun and entertaining.
Kind Regards,
Viu-Viu Casino Team
Don't bet here!
Even little kids know that the casino always wins! In this casino, if you win, you will have to wait three days to get your winnings....and during that time you will play them again :))) They invented it....so like I said...the casino always wins, not you!
October 14, 2025
Unprompted review
Reply from Viu-Viu
Dear Milcho Yordanov,
Thank you for taking the time to share your thoughts. We completely understand how waiting for a withdrawal can feel frustrating, especially after a win. Please rest assured that any delays are not intentional—withdrawal times are influenced by the payment method you choose and the verification process carried out by our team in live queue mode. This ensures the security of both your funds and account.
We never withhold winnings deliberately, and our goal is always to provide a safe and transparent experience. If you encounter any unusual delays or want to check the status of your withdrawal, our support team is available via live chat or email to assist you promptly.
We appreciate your patience and hope your next experience with us is smoother and more enjoyable.
Kind Regards,
Viu-Viu Casino Team
Reply from Viu-Viu
Dear Taraa,
Thank you for your feedback. We’re thrilled to hear that you enjoyed the gameplay on our platform. Creating engaging, smooth, and entertaining experiences for our players is always our priority, and it’s rewarding to know that it resonated with you.
We look forward to providing you with many more exciting sessions in the future.
Kind Regards,
Viu-Viu Casino Team
yves seret review on viuviu
great site, alot of games, chat answers very fast ! Happy to play there! I recommend it :)
October 9, 2025
Unprompted review
Reply from Viu-Viu
Dear Yves,
Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoy the variety of games and found our chat support fast and helpful. Providing a smooth, engaging, and responsive experience is always our goal, and it’s rewarding to know that it enhances your time on our platform.
Your recommendation means a lot to us, and we look forward to continuing to offer you enjoyable and seamless gameplay.
Kind Regards,
Viu-Viu Casino Team
engagement
Whenever I do something, I do it with experience and full commitment, and I put a lot of effort into it because it is very important to me and gives me, above all, a lot of satisfaction that everything turned out well.
October 9, 2025
Unprompted review
Reply from Viu-Viu
Dear Gracjan,
Thank you for sharing your thoughtful reflections. It’s wonderful to hear how much dedication and care you put into everything you do — that level of engagement and commitment truly stands out. We appreciate that you’ve taken the time to express not only your experience but also the satisfaction you derive from doing things thoroughly and with purpose.
Your approach resonates with the values we aim to uphold on our platform: diligence, quality, and attention to detail. We hope your future experiences here continue to be rewarding and fulfilling.
Kind Regards,
Viu-Viu Casino Team
Reply from Viu-Viu
Dear Diego De zwart,
Thank you for sharing your positive feedback! We’re delighted to hear that you’re enjoying your experience on our platform. Our team continuously strives to provide a secure, smooth, and entertaining environment for all players, and it’s always encouraging to know that our efforts are appreciated.
Wishing you many more enjoyable sessions and good fortune in your gameplay!
Kind Regards,
Viu-Viu Casino Team
Great stable experience
Great stable experience! Also really kind and helpfull VIP manager ( Thank you Thomas!)
would definitely recommend.
October 6, 2025
Unprompted review
Reply from Viu-Viu
Dear freekiehsoes freekiehsoes,
Thank you for sharing your thoughts with us! We’re thrilled to hear that your experience has been stable and enjoyable. It’s also fantastic to know that Thomas, your VIP manager, has been so helpful—our team always strives to provide support that makes every interaction smooth and personalized.
Your recommendation means a lot to us, and we hope to continue offering experiences that exceed your expectations. We look forward to seeing you enjoy many more games and special moments in the future!
Kind Regards,
Viu-Viu Casino Team
Reply from Viu-Viu
Dear Syta de jong,
Thank you for taking the time to share your thoughts with us. We’re glad to hear that you’re enjoying the variety of games available, and we appreciate your feedback regarding the bonuses. Your input helps us understand where we can enhance the player experience.
We hope your future sessions continue to be enjoyable and that upcoming bonuses exceed your expectations!
Kind Regards,
Viu-Viu Casino Team
Games are good but I dont like when you won money and want to widraw this that it takes days before you have it the money when I deposit money its takes a few min so why wait for days to get the money
Games are good maybe the widraw
October 1, 2025
Unprompted review
Reply from Viu-Viu
Dear Davy,
Thank you for sharing your feedback with us. We’re glad to hear that you enjoy the games on our platform.
We understand your concerns regarding withdrawal times. Please note that the processing period can vary depending on the payment method selected and the verification process conducted by the relevant department, which operates in a live queue. These steps are necessary to ensure the security and accuracy of all transactions.
We appreciate your patience and hope that your future withdrawals will be smooth and timely, allowing you to fully enjoy your gaming experience.
Kind Regards,
Viu-Viu Casino Team
Viu-Viu has all the slots that I want…
Viu-Viu has all the slots that I want to play. Recently, they've added iDeal as payment method, which means that my deposits will be processed instantly. The VIP manager is very friendly and helpful, if he is in a position to assist, and I am looking forward to fast cashouts!
September 30, 2025
Unprompted review
Reply from Viu-Viu
Dear Mouche,
We truly appreciate you taking the time to share such detailed feedback. It’s great to hear that our selection of slots matches your preferences and that the recent addition of iDeal has made deposits faster and more convenient for you.
We’re also pleased to know that your interactions with your VIP manager have been positive. Our team strives to provide friendly and helpful support whenever possible, and feedback like yours motivates us to continue improving. We hope your upcoming sessions bring exciting wins and smooth cashouts as you anticipate.
Thank you for your trust and for being a valued player with us.
Kind Regards,
Viu-Viu Casino Team
Reply from Viu-Viu
Dear Mourad Bezih,
We truly appreciate your kind words and are delighted to hear that you are satisfied with our service. Our team strives to ensure every player receives prompt and helpful assistance, and it’s wonderful to know our efforts are making a positive difference.
Thank you for taking the time to share your feedback; it means a lot to us and motivates us to continue improving.
Kind Regards,
Viu-Viu Casino Team
Reply from Viu-Viu
Dear Luca Emmink,
Thank you for sharing your positive experience! We’re thrilled to hear that you’re enjoying our casino. Creating a smooth, fun, and trustworthy environment for our players is always our top priority, and it’s great to know that it shows.
We hope your upcoming sessions continue to be enjoyable and rewarding. Your feedback encourages us to keep enhancing our games and service every day.
Kind Regards,
Viu-Viu Casino Team
I love everything about the casino
September 17, 2025
Unprompted review
Reply from Viu-Viu
Dear SoloMayn,
Thank you so much for sharing your positive experience! We’re thrilled to hear that you’re enjoying everything about our platform—from the games to the overall atmosphere. Your feedback truly motivates us to keep improving and providing a top-notch experience for all our players.
We hope your time with us continues to be exciting and rewarding!
Kind Regards,
Viu-Viu Casino Team
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