VIVENDO.COM Reviews 

171
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Staff were helpful when we placed our initial order; our table was faulty and this was sorted out without a problem. We would order from Vivendo again, we love our garden furniture. Thank you.

Rated 4 out of 5 stars

Great designer chairs. Ever so slightly over priced, but incredibly beautiful. The material could be better as they scratched after just a few days of use. The delivery was very slow and difficult... See more

Rated 5 out of 5 stars

I buy a lot of stuff online & I mean a lot ! ( my whole house is built from the Internet ) and these are without doubt the best people I have ever dealt with I had ordered some dining chairs, d... See more

Rated 5 out of 5 stars

Mira chair set purchased for kitchen dining. Love the sleekness and simplicity. Build quality and satin finish is first class. Constant updates throughout the process from Alessandro at Vivendo... See more

Company details

  1. Furniture Store

About VIVENDO.COM

Information provided by various external sources

Vivendo is the home of quality Italian furniture.

We offer you a wide selection of exclusive contemporary products that combine originality and style with great value for money.

Meaning “living” in Italian, Vivendo goes straight to the backbone of the industry, working exclusively with family-led businesses who share our passion for design and commitment to quality.


Contact info

4.8

Excellent

TrustScore 5 out of 5

171 reviews

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4.8

All reviews

(171)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Delighted with the service and quality …

Delighted with the service and quality of my kitchen chairs. Delivery and assembling were prompt and within the frame time of two hours given. This is a quality product at affordable prices. I would highly recommend the product and excellent customer service!

May 17, 2017
Unprompted review
Rated 5 out of 5 stars

Simply the Best

I must say a big thank you to Joe at Vivendo who took care of my special order Scab Design Metropolis Table from start to end. As this was a non-stock item I was given a custom quotation for supply delivery and assembly at a highly competitive price. Joe answered all my queries promptly and with courtesy and kept me informed of progress throughout. The delivery company Tramo were great too, keeping me informed about delivery date and time slot. The delivery team were very professional and took great care unpacking and assembling the table as though it was their own!

Overall I could not recommend Vivendo more; the personal service received was simply the best!

May 15, 2017
Unprompted review
Rated 4 out of 5 stars

Superb quailty and look, but a long wait

Excellent furniture, very responsive custimer service. The only reason I gave 4 stars instead of 5, is that I had to wait for my furniture for ages. Almost 2 months! At some point I thought i'd never see it. But every time I sent an email asking where it was the reply was very quick. When I got annoyed about it, I got an apologetic phone call with an explanation of what happened.
I wish I was told from the start that the wait will be long. I wiouldn't have worried then. As the wait was worth it. The furniture is stunning!

May 9, 2017
Unprompted review
Rated 5 out of 5 stars

ghost chairs

The ghost chairs we ordered were delivered swiftly and in perfect condition.

They look good, are comfortable and sturdy.

The customer service I received was excellent.

April 29, 2017
Unprompted review
Rated 5 out of 5 stars

One of the very few companies I would personally recommend

This company always delivers on quality and efficient delivery but I have to say that their biggest strength is their customer service. I have ordered from them on two occasions and as a customer was always kept in the loop regarding the status of the order. On both occasions I was contacted shortly after the order was due for delivery to check everything was ok. Now how many companies bother to that these days. A real review from a real customer of their Gabla chairs, which are very nice btw.

April 28, 2017
Unprompted review
Rated 4 out of 5 stars

Walnut Livia Chairs

Great designer chairs. Ever so slightly over priced, but incredibly beautiful.
The material could be better as they scratched after just a few days of use.
The delivery was very slow and difficult to get updates on. The website doesn't have an estimated delivery time and you need to reach out to them to figure out when you'll get the goods.
Customer care was helpful and friendly.

April 28, 2017
Unprompted review
Rated 5 out of 5 stars

Attractive, good quality product with good customer service

I'm very happy with my chairs. There was good communication with the company after placement of the order and although there was a small hiccup with the order (something was missing) it was rectified very quickly and efficiently by the company. I would recommend and will use again if necessary.

April 27, 2017
Unprompted review
Rated 3 out of 5 stars

Chairs are super but it took over 2 …

Chairs are super but it took over 2 months to get them. To be fair, I was warned there might be delay and the man I kept phoning was very pleasant. He had told me a month after I had ordered and paid , that there was delay , I believe at the Italian factory, So in a way the long wait was my own fault! Chairs are definitely worth waiting for!

April 27, 2017
Unprompted review
VIVENDO.COM logo

Reply from VIVENDO.COM

Dear Mrs Roy,

Thank you for your feedback and we are very sorry that there was a delay in the production process of your chairs. Some of suppliers are local, family-run businesses and production can take a little longer at certain times. We hope it didn't cause you too much inconvenience and we're glad to hear that you like the chairs!

We hope to welcome you back to Vivendo in the future.

Kind regards,

Vivendo

Rated 4 out of 5 stars

Product is great

Product is great. But the delivery company was supposed to assemble the chairs and just delivered and left.

April 25, 2017
Unprompted review
VIVENDO.COM logo

Reply from VIVENDO.COM

Dear Mr Portillo,

Thank you for your feedback and we are very sorry that our delivery company failed to assemble the chairs as promised. The final delivery is an important part of the service we offer and we have taken steps to make sure this doesn't happen in the future.

We hope to welcome you back to Vivendo in the future.

Kind regards,

Vivendo

Rated 5 out of 5 stars

Top Drawer Quality Furniture Online Retailer

I purchased a Teano dining table as well as 4 Montale chairs from Vivendo. From getting design advice to delivery and fitting, everything was absolutely perfect from the team at Vivendo. Their communication is swift and the team without reservation go the extra mile. I've purchased many items online but have never had customer service as good as that delivered by Vivendo. I'd wholeheartedly recommend them in your search for modern furniture and will certainly be buying from them again in the near future.

April 14, 2017
Unprompted review
Rated 5 out of 5 stars

Dining chairs

Ordered these green dining chairs online and received them today , love them really update my kitchen , very comfortable and had them in sale , definitely order from vivendo again excellent customer service

March 23, 2017
Unprompted review
Rated 5 out of 5 stars

Outdoor dining chairs

Bought 2 more chairs to complement the 4 partner bought last year exceptional quality and much better than wooden ones .Great service and delivery .Kept informed at all stages. Excellent customer service from Joe.

March 23, 2017
Unprompted review
Rated 4 out of 5 stars

Nice products

I found just what I wanted here. Communication was a bit tricky though. The web chat was ignored and UPS delivered when it suited them, not me.
It was with persisting with the wrinkles!

March 21, 2017
Unprompted review
VIVENDO.COM logo

Reply from VIVENDO.COM

Dear Ms Pullen,

Thank you very much for your review. We're always looking to improve the service for our customers and your feedback is vitally important in helping us make the necessary improvements.

We are sorry that no one was able to respond to you on our Live Chat during the weekend. It is manned from 9am-6pm Monday-Friday and this should have been communicated more clearly on our side.

We apologise that our courier delivered your goods earlier than expected. We are expanding our range of logistics suppliers to try and provide the highest level of service possible to our customers.

We look forward to assisting you again in the future with any quality furniture purchase.

Kind regards,

Vivendo

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