While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers are pleased with the products, often finding them as described and of good quality. Several people appreciate the quick and easy ordering process, with some noting timely delivery and good communication throughout. The customer service is frequently highlighted for being friendly, polite, and responsive, helping with order tracking and product inquiries. However, some people were dissatisfied with the product quality, citing issues like ill-fitting parts or items that failed after installation. Delivery service also received mixed feedback, with some experiencing slow shipping, lack of updates, or even incorrect delivery addresses. A portion of customers reported negative experiences with customer service, mentioning difficulties with refunds, lack of accountability for mistakes, and poor communication regarding order status or product issues.

What people talk about most

Product

Customers had ambiguous experiences with product. Many reviewers expressed dissatisfaction, citing issues... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers report fast and efficient... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. While many customers praise fast shipping, quick... See more

Customer service

Consumers have ambiguous experiences with customer service. Many reviewers report dissatisfaction, citing... See more

Quality

People report ambiguous experiences with quality. Many customers express dissatisfaction, citing issues like... See more

Based on these reviews

Rated 4 out of 5 stars

Bought a new hood for my 2005 mustang, the product was as described and looks better than anticipated. Delivery was slow but being from Canada it was expected. Did not expect the price for tariffs if... See more

Company replied

Rated 4 out of 5 stars

Ordered headlights for daughter's subaru. The lights came in a couple of days. Put them in last weekend and everything worked as advertised. Quick easy and what I ordered. Pleased with the experience... See more

Company replied

Rated 4 out of 5 stars

Arrived on time, good quality part it seems and feels like, waiting on getting it all situated but got a dual tip muffler for my 2002 Saab 9-3 turbo anniversary edition and I'm excited to see how it s... See more

Company replied

Rated 2 out of 5 stars

I’ve ordered a few times from them. Every time there were issues. Items misrepresented, defective, and said to be in stock but ends up back ordered. This company is just a third party seller. All item... See more

Company replied


Company details

  1. Car Accessories Store
  2. Tuning Automobile

Information provided by various external sources

VividRacing offers Quality Performance Auto Accessories and Auto Parts. Fast shipping and huge discounts off retail.


Contact info

3.4

Average

TrustScore 3.5 out of 5

799 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 92% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

They sold me a product and refused to ship.

They sold me a product that was advertised as in stock. Then said it wasn’t in stock and would ship within a couple weeks. Then got another notification that it wouldn’t ship for about 2.5 months after original order date. About 2 weeks later I finally got fed up and tried to cancel the order and they said they couldn’t cancel the order because it had already shipped and that I would have to pay a return shipping fee. I never received a shipping confirmation. This is a very shady company and apparently they like screwing their veterans. More to follow.

January 28, 2026
Unprompted review
Rated 1 out of 5 stars

How is this business still around

How is this business still around? They have been scamming people for over a decade! People should read the thousands of reviews from years of scamming everyone!

January 22, 2026
Unprompted review
Vivid Racing logo

Reply from Vivid Racing

Hello Hector- Is this review in regards to an order you have with us? I didn't find any order under your contact information.

Rated 1 out of 5 stars

This is a piece of crap company

This is a piece of crap company. Went on web and order on November 13 2025 said it was in stock come to fine out it wasn’t with no update and it got delivered on January 4 2026. Had to call them a few times to see were my order was at.

January 7, 2026
Unprompted review
Vivid Racing logo

Reply from Vivid Racing

We’re sorry to hear about your experience and the frustration caused by the delay and lack of updates. This isn’t the level of service we aim to provide, and we appreciate you bringing it to our attention. Please reach out to our team so we can help further. Thank you for your patience

Rated 1 out of 5 stars

Refuse to provide refund for out of stock items

BUYER BEWARE. I purchased an item, and a week later (and only after my prodding) learned that it was out of stock. I requested a refund on December 22nd, but even after acknowledging the cancelled order they refuse to refund the purchase amount. I went back and forth with them for 2+ weeks and they kept saying "we're working on it". Only after filing negative reviews and calling my bank to reverse the charges did they finally respond. Sounds like many others have had this kind of experience with them. Unless you want to give your money away to a scammer, buy elsewhere.

January 4, 2026
Unprompted review
Vivid Racing logo

Reply from Vivid Racing

Hello Peter- Your order is being refunded today. You requested the cancel on 12/26. Holidays caused a bit of a delay but this is being refunded.

Rated 5 out of 5 stars

Fast delivery of great product

I ordered my product on Friday Dec 26th and I received it on Monday Dec 29th. Great web site with lots of choices. I will continue to recommend this site and company.

December 26, 2025
Unprompted review
Vivid Racing logo

Reply from Vivid Racing

Thank you for the great review! We’re glad everything arrived quickly and that you enjoyed the selection—thanks for recommending us!

Rated 5 out of 5 stars

Great bumper

They made sure I felt comfortable cause it had 1 small delay. They assured me and sent me an accurate arriving day.

November 28, 2025
Unprompted review
Vivid Racing logo

Reply from Vivid Racing

Thank you for the feedback! We’re glad our team could keep you informed and make sure everything was clear despite the delay.

Rated 4 out of 5 stars

The customer service is great

The customer service is great. That's the truth of it all. Unfortunately I botched the part that was sent to my car. No one's fault but mine. Thanks for everything guys! Sincerely.

December 31, 2025
Unprompted review
Vivid Racing logo

Reply from Vivid Racing

Thanks for the kind words! We’re glad our team could help, and we appreciate your honesty. We’re always here if you need anything in the future!

Rated 4 out of 5 stars

Fast shipping and easy website navigation but

Great experience but when I received my order one of the lights had came broken.

December 30, 2025
Unprompted review
Vivid Racing logo

Reply from Vivid Racing

Thanks for the feedback! We’re sorry one of the lights arrived broken. If you need help getting that addressed, please reach out to our team via call or email.

Rated 5 out of 5 stars

Quick shipping

Quick shipping, fair price and good customer service.

December 27, 2025
Unprompted review
Vivid Racing logo

Reply from Vivid Racing

Thanks for the review! We’re glad you had a smooth experience with fast shipping and good service. We appreciate your support!

Rated 1 out of 5 stars

FRAUDULANT CHARGES ON MY CARD AFTER ORDERING FRM VIVIDRACING

after using my credit card with vivid racing a couple days later there was fraudulent charges on the my credit card had to call and cancel my card and after calling there customer service about my order i wasnt satisfied with there answers and decided to ultimately cancel my order after waiting all day still no email stating the cancelation was done and the return was on its way, i wouldnt even give vividracing a single star but i had to give atleast 1 star to give a review, DO NOT WASTE YOUR TIME OR YOU MAY GET FRAUDULANT CHARGES ON YOUR CARD

December 29, 2025
Unprompted review
Vivid Racing logo

Reply from Vivid Racing

Ron - we're sorry to hear about the fraudulant charges on your card. We do have an accounting team here, along with several checks in place to prevent issues like this, so it sounds like this may be more of a matter of confusion, or something that we could possibly provide more context on. Please reach out to our customer service team and we can help you with anything you need from us from there. Thank you

Rated 5 out of 5 stars

Great company

Ive had great experience every time I order from you, they are transparent through the whole process. I will be ordering more parts through you in the future

December 19, 2025
Unprompted review
Vivid Racing logo

Reply from Vivid Racing

Thanks for the review! We’re glad you’ve had a great experience and appreciate your trust. We look forward to your future orders!

Rated 5 out of 5 stars

Fast shipping-great prices

I order all my parts from vivid! From their easy to use site, to their fast response from customer service, its why i keep coming back. Would recommend to anyone

December 20, 2025
Unprompted review
Vivid Racing logo

Reply from Vivid Racing

Thanks for the review! We’re glad you enjoy our site and customer service. We appreciate your loyalty and recommendation!

Rated 5 out of 5 stars

Clutch

Order a clutch for my dodge challenger. Great price and service

December 16, 2025
Unprompted review
Vivid Racing logo

Reply from Vivid Racing

Thanks for the review! We’re glad you got a great price and service on your Dodge Challenger clutch. We appreciate your support!

Rated 5 out of 5 stars

New to this product and company

Order was as expected with reasonable delivery time. Am new to this particular product but quailty appears to be as advertised, good fit and suitable for my application. Now installed, time will tell.

December 20, 2025
Unprompted review
Vivid Racing logo

Reply from Vivid Racing

Thank you! We’re glad your order arrived as expected and that everything fits well—hope it continues to perform perfectly.

Rated 5 out of 5 stars

Ordered on Black Friday

Ordered on Black Friday, and received it in 2 weeks! I thought these fenders were backordered but customer service did a really good job on getting it quickly to me!

December 19, 2025
Unprompted review
Vivid Racing logo

Reply from Vivid Racing

Thanks for the review! We’re glad our team could get your fenders to you quickly.

Rated 5 out of 5 stars

Extremely satisfied!!

There was an item description error on a clutch, sent it back, with in a few days, the right clutch was sent back out! They were very helpful and communication was on point 👉! Will buy again through them! Thanks again

December 11, 2025
Unprompted review
Vivid Racing logo

Reply from Vivid Racing

Morgan - our apologies for the initial issues with that initial order, but really happy to hear we made it right after that! Thanks for your patience and feedback here.

Rated 5 out of 5 stars

Subaru oil cooler

I recently received my latest purchase.an oil cooler for my 05 Forester.this is my 2nd time buying from vivid.1st time I purchased an advan wheel set and I’ve got nothing but good things to say about vividracing.fast shipping,no issues with products. Would definitely recommend!

December 9, 2025
Unprompted review
Vivid Racing logo

Reply from Vivid Racing

Hi - awesome to hear about your experiences with us and thank you a ton for the feedback! Thank you for continuing to use us as well.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look