Vivobarefoot Reviews 

When you wear size 14 finding comfortable shoes for work and play was always difficult. Now its a click and 2 days and I have exactly what I want every time.

You sent me the wrong shoes. Id bought it online and pointed out to you that whats advertised on your site, is not what I got. You couldn't replace it with the shoe as ordered from site. Assured me that you would bring it to the attention of your webmaster or whoever. Days later, your website has still not been changed and the red label on the too of the shoe is still there. Very bad.

Communication is prompt and clear. Online delivery was super quick and seamless, they seemed to cover every detail and make the Best! shoes period! there simply are not any other shoes you should be wearing.

From all the barefoot brands they are stylish and comfortable. It is a strong and lasting shoe, my first pair must be almost 3+ years old and are still going strong with regular wear.
Vivo Barefoot is always willing to help. I have now bought several of their shoes, and love wearing them. When there is a hiccup with an order it is sorted in days.

This review is not about the shoes, but about one individual store manager and my experience.

I love the shoes, but I had the worst customer experience I have had in my 20 years of buying running shoes. I have been buying vivos since 2017, and Stuart was always extremely helpful, informed, and generally just a great representative.

However, I bought shoes during black November, online, and was later informed that these shoes are out of stock. No problem, and I was offered a new pair when they arrive in December or a refund, which was really great of them. I opted for a new pair, and when they arrived on January 17, 2024, I realised they were a half-size too big, even though they are the size I usually go with. I literally tried them on at home, walked a few steps from my desk to the lounge, turned around, took them off and placed them back into the box, not thinking to check the underside. I called the shop and was told that I can exchange for a half size smaller, no problem.

I went to exchange for a smaller size this past weekend and was met by an extremely rude, arrogant, and aggressive manager who told me that my shoes were clearly worn and filthy. There was some dust on the sole from when I tried them on, which I rubbed off easily right there. He became more aggressive then just started ignoring me

I was there to look for shoes for my 6-year-old boy as well, and this experience has not only lost one lifelong customer but two.

I contacted customer service and have received no response.

Absolute arrogance and terrible overall demeanor and service. I really hope that other people have complained about this guy, as he is not a good representative of the brand.

Love this shoes, best choice I have made.

Very poor communication. I sent a mail to follow up on an order that was long overdue and a week later I've not heard any response from them. They sent out an e-mail my product was ready for shipping (and I even got a tracking number), but then it took more than a week for them to actually dispatch the item.

General website experience is good however communication about delivery is honestly the poorest I’ve ever experienced. It seems my order is in some sort of limbo as the courier company refuses to collect it due to “not packaged properly”

I have received excellent service from Vivo SA for over 10 years now, also a testament to their excellent quality range shoes.

Absolutely shocking customer service, I ordered a pair which was too big for me, I see they did free swaps on sizes. When I contacted them about a swap, They delivered the second pair to the wrong address and then I ended up with two pairs, having to print out Courier forms to return the other one, having never had them collected. I spoke to Stuart and he said that I could return them in store, which is far from my house. Stuart did not mention anything about any timeframe. I was away for work for six weeks and did not have much time to return them. When I took both pairs into the store in order to change them for a wider foot, as these ones were very narrow, they did not have stock arrive of the wider foot one, yet, which was meant to be in store three weeks ago. They then sent me an email Today saying they will not accept my returns as it’s within a never before mentioned seven day return policy. Stuart did not mention the policy at all, having corresponded with me and now they’re sending me back to useless pairs of shoes. They’re saying they were worn but only one pair was walked in down the road and up.
I’ve sent the email correspondence with Stuart to the other guy that rejected my return and he ignored them, only to courier my shoes back later in the day.
There could have been a resolution but they seemed set their judgement on me, that I was trying to cheat them. The guy in the Claremont store was really judgemental and combatitive about the return.

The initial order was a sizing mistake in shipment, however it was all sorted out after chating to them via live chat on site.
Communication was clear and consistent.
It was so good that I've even brought a 2nd pair with the correction order.

Quick delivery, product delivered on your promise.

Ordered 2 pairs of the motus training shoe arrived within 2 days. Excellent service and quality.

The whole process was simple and easy. I was expecting to pay for shipping but was surprised when it was free. Got my shoes within 3 working days during the Christmas period was a great treat.

Quick delivery & absolutely in love with the shoes I ordered!

I have ordered 2 pairs of shoes…I don’t even know where the shoes are…I have received no feedback at all. Where are my shoes?

Service was great, very helpful and efficient.

Fast delivery, premium product!

Very happy with the service. Bought on sale. Very secure and easy to make purchases. The delivery was very fast as well. Will highly recommend the company. The selection of barefoot shoes is extensive. The sale price was also excellent. The shoes bought were 50% off.

Best training shoe I have ever worn, online experience awesome