Vivobarefoot Reviews 

Bought a pair of Gobi II sneakers from revivo (their repurposed shoes site). My feet are still getting used to barefoot shoes so I haven't worn them much. After 10 months of occasional wear the insoles have disintegrated. Contacted customer service who said it was beyond the 6 month sustainable guarantee, so they could only offer me 20% off my next pair. Your shoes could fall apart after 6 months and that's considered acceptable to them. I won't be buying another pair - you can't charge premium prices but provide sub-premium quality and customer service and expect sustainable business.

4 stars as I have had endless trouble with a refund, which got caught up in their returns system and overloaded emails, but I have finally got through to a very helpful person on their chat system who sorted it for me very quickly. Not sure if I should name them on here but their initials are YA and they sorted my problem at 17.47 UK time on the 9th of July, so 5+ stars for YA making up for the failings of the vivobarefoot customer services.
The products themselves are great: the return was due to their clever sizing tool getting it wrong. I am very happy with the new ones in the right size.

Shoes have fallen apart with very little wear. Very fragile and simply not fit for purpose. Tried contacting customer service and have been totally ignored via; email, WhatsApp and instagram messenger - they’re really not interested.
Update- response to their comment below: To help you find my requests for help in your inboxes. Emails sent 19th June and 1st July. WhatsApp message ignored 6th July and 7th July. Instagram message ignored 6th July.
Please don’t publicly state that you are reaching out, when in reality nothing has happened.

I've bought Vivobarefoot shoes before and always had a good experience, which makes this pair - Primus running - especially disappointing. From the first run, they caused sore spots and significant foot pain, making them impossible to run in comfortably. Instead of the natural, flexible feel I expected, these shoes have a cheap, plasticky feel that takes away from the barefoot experience.

The quality also seems noticeably worse than previous pairs I've owned. They feel stiffer, less comfortable, and much less durable.

Shame, I'm late to return them... But one thing for sure - I will never buy another pair in the future. I need to find an alternative :(

I wanted a pair of shoes from this sleazy bunch. They offered 20% off for a first time buyer. I gave them my email and they refused to give me the discount. Thievery! They took my information and left me out in the cold. DO NOT BUY!!

I used the tool on the website to determine the size. It clearly doesn't take into account width of foot despite measuring width. I sized up one size and they were still at least one, probably two sizes too small (I would have ordered the correct size had I not used their tool). They were on offer, they cost me postage and packaging. I contacted customer service about an exchange. I had to deal with an AI bot that made me fill out the same form 3 times and I still didn't get a response. I phoned and after waiting 30min on hold was cut off. I finally got hold of a person via WattsApp and explained the situation. Apparently they don't offer exchanges in my country, but given I would not have ordered the wrong size were it not for their too, they said they would see what they could do if I returned the shoes. I returned the shoes, and they refunded the purchase cost only. This means I'm down two lots of postage for their tools error. If I ordered another pair I would not receive the 50% discount that the original pair had. So my recommendation. Don't buy from them. The shoes may be good, but given the level of customer service, I'm doubtful.

Terrible construction on the shoe I ordered. Eyelet on it broke after the first 10 wears. Company refused to replace the shoe and insisted on a refund. Sad to see even vivo has no confidence in providing a replacement for their shoes.

I wanted to change my shoes for one size up. But because I got them with 50% discount sale they they wouldn't do that. My main issue was how rude customer service was on WhatsApp.
They said they would give me a 30% as a gesture of good will but the deal that they have online is more than that currently which defies the 'gesture of good will'.
The customer service was so so rude. I'm glad I have experienced that before I bought anything more from them.
For shoes that are so expensive you would definately expect better customer service. AVOID

I placed two orders on the same day; one has arrived today, and the other link has never updated. Their customer support is terrible. I had to fill in the same information 4 times, wait for an agent who said, "As we are still within the time frame, we have to wait for an update," and then dropped off the chat. How long do we have to wait? What is the timeframe? I don’t think the price of the shoes translates into the customer experince here.

Order number # EU000853796

Just recieved the Sensus Yin sandals and I am so impressed by the comfort and quality so far. Also, the design is so stylish and chic. I like to walk a lot so usually don’t go for backless sandals or slides but these don’t slide off and are super light so the foot doesn’t tense when walking. Would definitely purchase more in different colours in the future <3

I bought two pairs of shoes from the store in London when I was visiting. They look great; they were comfy. But after a month of wearing them (I only wear them twice or three times a week) the insole has already come out of one of the shoes.

I emailed Vivobarefoot Customer Service with my receipts and they told me to submit a Faulty Item claim through their Portal. I replied that I couldn't do this because I didn't have an Order Number (required) since I bought the shoes in the store.

As soon as they realised I hadn't bought the shoes online, they told me it was nothing to do with them, and I have to go back to the store to return the shoes. I explained that I can't go back to the store, since I don't live anywhere near London. They never replied. I have emailed them twice repeating this problem and asking for their help - but still no response. They have ghosted me.

Firstly, these shoes are not worth the money. They fall apart very quickly. But most upsetting is that their Customer Service is dreadful. Do not buy these shoes; do not expect help from the company; and certainly do not visit their stores to try on shoes and buy them, because you will then be chained to that store when the shoes inevitably break after a handful of uses.

Really disappointed.

Thank you for your reply Vivobarefoot, but unfortunately my issue is still not resolved.

Ironically, I received the shipping confirmation almost immediately after requesting to cancel my order, which honestly felt more like, "It's shipped now, so there's nothing we can do," rather than an attempt to help. Since then, I've had no tracking information, no meaningful status updates, and no resolution to my original query.

I've once again tried to contact customer service, and it's exactly the same experience as before. The AI chatbot isn't able to deal with the issue or connect me to someone who can. I've also called the customer service number three times in a row and still haven't been able to speak to a person.

At this point, it's not just frustrating—it's incredibly disappointing. For a premium brand with premium prices, I would expect customer support to be just as premium. Instead, it feels almost impossible to reach someone who can actually help.

The products may have a great reputation, but when something goes wrong, the level of customer care simply doesn't reflect the standards I would expect from a company of this calibre.

I ordered a pair of Primus Lite 3.5 Women directly from Vivobarefoot and was very disappointed with the quality control and customer service experience.

The shoes arrived with visible excess glue / adhesive residue on both shoes, including adhesive strands and glue protruding above the sole line in several areas. The shoes were completely new, had not been worn outside, and had not even been tried on. I noticed the issue during my initial inspection at home and put them back in the box immediately.

I contacted customer service on 12 June with photos and my order details. I received an automatic reply saying I would hear back within 4-5 working days, but no substantive response arrived within that timeframe. I followed up again, and still had to use their separate quality/fault form.

The form itself was frustrating: the attachment area did not clearly show which files were uploaded, at one point it showed a “too many files are attached” error without giving me proper control over the attachments, and after submitting I was asked by email to send photos again.

What concerns me most is that I bought the shoes during a promotion. Their quality/fault page states that they do not offer exchanges or partial refunds, only a refund after return and assessment. From a customer perspective, this means that if a discounted product arrives with visible defects, I may lose the ability to receive the same defect-free product at the promotional price I originally paid.

I understand that defects can happen. What matters is how a company handles them. In this case, the process felt slow, unclear, and unnecessarily difficult for a new product that arrived with visible quality issues.

I will update this review if Vivobarefoot resolves the issue fairly.

I made my first order on Saturday and at the moment of payment noticed that the address appeared automatically as my old one where I do not live any more and have no access. I immediately sent an email and WhatsApps to Vivobarefoot contacts to be reassured by AI bot that the issue would be treated urgently.

On Monday the first thing I did was to try to call them as they appear not no work on weekends (and apparently the rest of the days either). Waited for 15 minutes two times with no response and automatic reply “please call later”.

Kept sending messages to AI bot explaining the easy issue that I needed to change address over and over, just to hear “the form is filled”.

After that I sent another email explaining the matter only to receive automatic reply that I would get a response within 4-5 working days…

Meanwhile I received a notification that my order was already shipped… To the wrong address!

After that I finally got an answer from Sukaina customer specialist, asking me the same questions which I answered again.

Then she sent me a message that nothing can be done already as the order had been shipped, but “they are happy to help”.

What a shame of a service. I am an online customer for many years, but this is the worst experience so far.

Shein and Temu are much better than you with normal customer service where you pay 10 times cheaper.

Never will shop again with you.

You may have good shoes, but no standards or principles.

This is my second review. My first one was about all my chaotic orders and missing refunds, this one is more general. Vivobarefoot is a prime example of enshittification - got big by good products and marketing and then tried cutting cost by implementing AI for orders and customer service that went terribly wrong (well, I have a strong feeling that this is what happened).

Good, then they send me two promo codes because they say “they messed up”. So today I am like sure let’s give them another chance and put two shoes into the basket. However, apparently, the codes work only on fully priced products, and most of them are on sale most of the time which means the promo codes can be flushed down the toilet. OK, now I am definitely done with this company, premium prices but zero customer orientation.

I was sent the incorrect shoes, but placed in the correct box, so I attempted to contact customer service.

However, I had an AI response, ignoring everything I said, sending me nothing but a return form that I did not request, I contacted them through Instagram and got fully automated responses, even when I requested a human. I got sent a form that got me nowhere and I ended up going around in a full circle at least twice.
The AI system claimed to be human repeatedly, and even if it was a human their responses were robotic, copy and paste answers, and abrupt.

I will not be ordering from vivo or revivo again, and I leave a warning to others to avoid the cheap, robotic, customer service for expensive items. I am absolutely appalled and infuriated by the shocking, non existent “customer service” I have had to endure to get absolutely no where.

Well after three attempts to buy Revivo repairs and with what can be described as utter disinterest from Vivo's 'customer care' service; it would appear they are happy to lose over 300 UK pounds a year from one customer in repair requests alone.

First I'm told it's my Paypal account, then it's my Apple Pay account, then it's my card... Payments are made and then several hours later, returned. Paypal works, Apple Pay works as does my card; I use them daily for many things. The thing that doesn't work is Vivo's payments processor Global-E.

If my business was being damaged like Vivobarefoot's; I'd change processor, not blame the customer.

Update:
Vivo say: "Your feedback has been shared with the relevant teams so we can continue to review and improve this journey going forward."

So again, no answer then. I still can't get my boots repaired. This turns out to be a very short unsatisfactory journey.
Imagine this affects say... I dunno, say 150 purchasers per day at an average cost of £200, that's £30,000 per day, just shy of £11million(!!) PA in potential lost global revenue due to Global-E a shonky payments collection service... 150 affected purchasers world wide is a low estimate, bet your share holders will be pleased. Wow, yes, pass my feedback to your team for review...

Martina was efficient and helpful. Vivobarefoot has great customer service which is one of the main reasons I am a repeat customer.

quite honestly I love barefoot shoes and I have around 8-9 pairs of vivos. The issue I'm having is that at the price point, they should be a lot better.
The problem with the shoes is that they wear out quickly. I have had premature wear on certain shoes I've bought from here, but because I have many pairs of vivos, I cycle through them, meaning that by the time an issue arises the company replies with oopsie daisy - looks like you've had the shoes for 13 months (or whatever is just outside the warranty period) and sorry we can't help. Never mind the fact that the shoes in question have only been used around twice a month during those 13 months and hence should NOT have worn out after 26-34 wears...

Latest problem - a brand new pair of shoes (order UK009157970) have arrived and they have a weird seam that messes with my 1st metatarso-phalangeal joint on the dorsal surface. they're unwearable. Sure, they can be returned, but return postage is paid, you see? I'm kinda ticked off that I will have to pay for return postage on a faulty item.

Great shoes, I’ve had a few pairs but they really need to do half sizes. I think my feet have spread but not enough to go up a full size. So one size pinches and the next one up is flappy round the toes and catch on the ground.
Vivo say most people can find a full size to fit them, but I think for a premium price shoe brand, who pride themselves on foot health, you shouldn’t have to compromise.
Also a shame that they have outsourced their previously excellent customer service to annoying AI bots. After waiting 15 mins on a phone call you can get a very helpful response from a human, but previously you could just drop and email and hear back in about a day. Shame that this no longer seems to be an option.