Vivobarefoot Reviews 

I had lots of problems with the shipping of the product but Martina solved the issues very patiently in a matter of hours.

I've just received my order placed on Friday, arrived today, Monday. So well done!
However, the ordering experience was confusing and complicated. I've purchased before and enjoy their product very much,, but:
I have negative comments. and firstly having just reviewed the reviews, I am shocked by the awful reviews, mostly around the ordering and admin procedure. I don't want to unnecessarily add to the criticism, but feel I must leave a few comments:
1. The website is confused by the many popup discount offers, many of which are irrelevant if you're a previous customer. This confusing discount system leaves one with the thought that one might be missing out on the best price.
2. The range of styles and types is impressive, but they are presented in a confusing and muddled manner.
3. The chatbot system did not work.
4. The phone service took ages to respond.
5. Sadly this company will fail in the UK if they do not improve their website communication and customer support.

Rubbish customer service. Kids trainers Velcro failed after a few months. Contacted over a week ago and still not sorted. We don’t have any trainers now for PE or sports day. Useless. I’ve loved vivos over the years and am so disappointed as will need to find a new shoe brand for the family.

I have been a Vivobarefoot customer since the early days and genuinely believed in what this brand stood for. Expensive, yes, but supposedly worth it for quality, ethics and customer service. Not any more.
I returned two pairs from order UK008794422 in full. I received only £144 back from £253 paid, with no explanation for the missing £109. I contacted customer services and got nothing back - not even an acknowledgement. Over a week later, still silence.
I also tried to cancel this order immediately after placing it and found it virtually impossible to get through to anyone. AI bots and dead ends.
For a brand that charges premium prices and wraps itself in sustainability and ethics, the reality is they will take your money, ignore your emails, and leave you chasing a refund through your bank. Which is exactly what I am now having to do.
Genuinely gutted because I wanted to keep believing in this brand. But you cannot charge this much, treat returns this way, and go silent on customers. Sort it out.

First time customer. Wanted to cancel an order. Tried on email - reply was stated to be received in 4-5 days. So I went onto online chat. Gave all the info to the AI bot Hazel. Then they offered to move the chat to Whatsapp to better keep an eye on a response. Clicked ok - to only then have to re-input all the same info from scratch as before. Now I am calling them - but have been on hold for 15 minutes. Not a great first impression at all!

The shoes are awesome.

I've bought over 10 pairs in the last 6 years, on Vivo and on Revivo (in new condition), and without fail, the shoes break after about 3 to 9 months. It gets tiring, really.

So the 100-day trial is not doing much, because they're gonna break shortly after that, without fail, every time.

Comfortable shoes, but the prices keep going up, and the durability has not improved at all in the years, so I've stopped recommending them to friends and family. And I've stopped buying them for myself.

Terrible to non existent customer service. I was a customer for many years and won't be returning after this experience.

I like my vivo shoes and have bought multiple pairs over years, always sold under the vision of having them repaired when they need it.

The service is rubbish, they just waste your time and don’t have the right stuff in stock. I don’t like that as it’s such a big part of the marketing.

Tried to contact them multiple times to get an answer regarding one of their products, I never got an answer.

I recently placed an order with Vivo Barefoot that was unexpectedly rejected, and I was informed that I would receive a refund. While I understand that order issues can happen, the most disappointing part of this experience has been the lack of accessible customer support.

I have been unable to speak with a human representative despite multiple attempts. My inquiries have been routed through AI chat responses on WhatsApp and limited responses through Instagram, making it extremely difficult to get clear answers about my order.

My biggest concern is that Vivo Barefoot is currently running a sale, and I may not receive my refund in time to reorder the same shoes before the sale ends. As a customer, it is frustrating to have funds tied up because of an order cancellation while being unable to reach someone who can help resolve the issue.

The issue is not simply that my order was canceled. The issue is the lack of communication, transparency, and access to customer service when something goes wrong. Customers should have a clear way to reach a knowledgeable representative who can provide answers and solutions.

I hope Vivo Barefoot takes a serious look at its customer support process and invests in providing customers with a reliable path to human assistance when order problems arise.

At a minimum, I would appreciate Vivo Barefoot honoring the sale price once my refund is processed so I can reorder the shoes I originally intended to purchase.

I had a wonderful experience with the Vivobarefoot associate. Her name is Sukaina and she went out of her way to help me with my order and followed up with several emails in a time manner. Once again Sukaina thank you for the wonderful experience, you really made easy for me!
Dennis C. (Ormond Beach, FL)

What shocked me most was not the delayed dispatch, the refund issue, or even the lack of response to my formal complaint. It was the complete absence of actual human customer support.

Whenever I tried to get help via Live Chat or WhatsApp, I was trapped in conversations with AI systems that seemed unable to understand basic context, follow a simple conversation, or answer straightforward questions. Instead of receiving assistance, I found myself repeating the same information over and over again while receiving irrelevant automated replies.

The irony is that Vivobarefoot presents itself as a brand built around authenticity, consciousness, human connection and a closer relationship with nature. I have rarely seen such a large gap between a company's stated values and the experience it actually delivers to customers.

My order was not dispatched according to the company's stated policy, I spent days trying to get answers, waited five days for a meaningful response, and then had to chase an unexplained refund discrepancy.

If you enjoy frustration, automated responses, and feeling like there is no real person available to help you, then this company may be for you.

If, however, you value transparency, accountability and genuine human customer service, my experience suggests you should think twice before ordering.

For me, this was my first purchase from Vivobarefoot and it will also be my last.

Yusra was very helpful and was able to provide a solution to my daughters defective shoes in a very kind manner thank you!

I have 4 pairs of various styles and love them however one pair of the primus trail shoes developed holes just where fabric is near to toe box. I first told Vivo on 29 th March and had a great response from Kierran who sent a returns label but as I was in Cape Town at the time and the returns label was not valid for 7 days I said please send again after my return in April. I contacted customer service on my return and asked for a new label. I had to start the whole process again and many emails with different agents have followed. One told me I had run out of time with the shoes and had the wrong order number and wrong pair of shoes. A small delay I would have accepted as I did give the wrong payment method. I had forgotten how I paid for them but my email address and home address etc were still the same. I am so fed up of the process now as the last agent, Martina, said she would deal with it but as yet I still haven’t received a return label despite a number of emails exchanged. The whole process has been very frustrating and put me off buying again. I love the product but customer service seems very hit or miss depending on who answers the emails.
I note Vivo have replied saying they will make contact. to date I still have not heard anything from them.

After a wait of 28 minutes, I was lucky to
have my call answered by Sukaina who solved my problem with understanding and efficiency. Customer service experience is really important to me. I was a little irritated by the long wait and the irritating music, however Sukaina made all of that worthwhile.
Thankyou

Worst customer service experience I’ve ever had.

First, Vivobarefoot refunded the wrong pair of shoes. Then I was told that my return hadn’t arrived and was asked for the tracking number of a return label that Vivobarefoot themselves had created. The tracking clearly showed that the package had been delivered to their warehouse weeks earlier.

Since then, I’ve been waiting for weeks without any meaningful response. Emails go unanswered, the chatbot is useless, and WhatsApp support doesn’t respond either.

The products themselves are great, but the customer service and return process have been an absolute mess from start to finish. Extremely disappointing.

I am updating my original review because, despite Vivobarefoot publicly responding to my Trustpilot review on 5th June apologising for the situation and stating that they were looking into it, I still have not received a response to either my original email or my formal complaint.

What has disappointed me most is the difference between the company's public and private behaviour. In public, they appear responsive, apologetic and keen to help. In private, I have been completely ignored for weeks.

I have been a loyal Vivobarefoot customer for years and have spent a significant amount of money with the brand. I wasn't asking for anything unreasonable - simply for my issue to be reviewed and for someone to engage with my complaint. Instead, I've been left chasing while receiving no meaningful response whatsoever.

These are premium-priced products, and with premium prices comes an expectation of a basic standard of customer service. Unfortunately, my experience has been the exact opposite.

At this point, Vivobarefoot has completely lost me as a customer. I can no longer recommend the brand and would encourage prospective customers to think carefully before purchasing. The products may be expensive, but when something goes wrong, my experience suggests that customer care is focused on managing public perception rather than actually helping individual customers.

100's of companies have returns processes that are fast, efficient and super easy to use, oh NOT Vivobarefoot. Their website doesn't recognise your order number (even after following all the care points) and then when you're directed to another page for support, it doesn't exist.. and so begins the stupid dance with Customer Services. I shouldn't need to try 3 different modes of contact to get through to someone who can help. Absolute Joke.
I finally got a returns label, but unfortunately now I won't be reordering the smaller size. I'll go to a different brand. Steer Clear would be my advice.

First of all, I have to say that Vivobarefoot shoes are excellent and the best barefoot shoes I've ever tested and/or used. That's why this review is not just 1 star.

Initially, my experience with their customer support was great. I got help fast, and when I asked for tips on choosing the right pair for my activities, I got a very in-depth response comparing different models and explaining why certain ones suited my requirements.

However, my recent experience with their customer support has been horrendous.

I decided to buy a new pair of shoes for my upcoming holiday trip. I purchased them 7 days before my trip was planned to start. Because of that tight timeline, I decided to pay for faster shipping (2–3 days) instead of the free shipping (4–6 days) that was offered.

Four days later, I received a message from FedEx stating that my package would arrive on the same day that my trip was supposed to start. I asked them to hold the package at their office instead of delivering it so I could pick it up and get it a bit faster.

I contacted Vivobarefoot asking if something went wrong. I received a reply the next day saying they are unable to make shipping faster after the order has already been placed. I replied that they didn't need to change anything — that I had already paid for faster air shipping in the first place. No reply.

The next day, I inquired if I could get a refund for the paid shipping because, according to FedEx, it was sent as regular shipping. No reply.

Today is Thursday, but FedEx informed me that it's 1 day late from the original schedule they provided, so 8 days after I placed the order. Not 2–3.

I sent another message to Vivobarefoot. No reply.

In the end, I have to drive to the FedEx station, pick up the package myself, and postpone my trip by a day.

This doesn't encourage me to make any future purchases.

Added later:
I received a refund for the shipping costs. While I'm grateful I got any reaction and response from Vivo at all, I'm still annoyed I lost one entire day from my holiday trip. At least the shoes are amazing.