I have suffered with too much wax in my ears for a very long time. They were syringed at my doctor’s surgery but were unable to remove the wax. My daughter suggested I go private with Vivona and they... See more
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Review summary
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I’d had a problem with my right ear for 10 days prior to appt. Staff were punctual & friendly throughout explaining process. Treatment was quick & painless. And gave me back hearing in my ear whic... See more
Company replied
Naomi was absolutely absolutely brilliant very kind caring, explained everything I was very nervous she was kind gentle had plenty of time for me, I would definitely recommend her to everyone.... she... See more
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The lady who helped me was fantastic, she explained the whole process both before and as she was doing it. Was very gentle and provided great information for after care! Would highly recommend.
Company replied
Company details
Written by the company
Vivona Earcare is an ear clinic specialising in microsuction earwax removal. We take pride in providing immaculate customer service and high quality care.
Contact info
Interchange, 81-85 Station Road, CR0 2RD, Croydon, United Kingdom
- 0203 488 3824
- info@vivonaearcare.com
- vivonaearcare.com
4.9
Excellent
617 reviews
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Hasn’t replied to negative reviews
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Bliss, I can hear again !
Everything regarding my appointment was 5 star.
The procedure was fully explained which included photos of my ear before and after. There was no rush and I felt totally at ease, so many thanks go to Raimah who was excellent.
December 12, 2023
Reply from Vivona Earcare
Adrian, Thank you for your beautiful review, we are delighted that you have rated your appointment with us 5 star! We are so happy that your clinician Raimah explained everything to you fully and that you felt at ease during your appointment, this is amazing! We look forward to welcoming you back in the future whenever you need us again, Wishing you a happy new year!
Very quick
Very quick, friendly, kind, I’m really happy with my choice on going there. I 100% recommend
December 30, 2023
Reply from Vivona Earcare
Daniela, Thank you so much for your review, we are so happy that you are happy and that your clinician was kind and friendly, this is lovely news, thank you for you kind recommendation, wishing you all the best this new year!
John did an amazing job
John did an amazing job, clearing the issue I had lingering for a few months.
January 2, 2024
Reply from Vivona Earcare
Mark, Thank you for your 5 star review!
We are over the moon to read that you enjoyed your appointment with our clinician and that we were able to resolve your issue.
We wish all the best for the future!
The lady that treated my ears was very…
The lady that treated my ears was very professional and extremely careful. She is a credit to your company. Would recommend her services.
December 30, 2023
Reply from Vivona Earcare
Liz, Thank you for your wonderful 5 Star Review!
We are overjoyed to read that you enjoyed your appointment with our clinician Raimah and that you would recommend her and our service to others.
We wish you all the best for the future!
Very professional
Very professional, clearly explained and very hygienic approach. My family have used before.
December 22, 2023
Reply from Vivona Earcare
Thank you so much for your 5 star rating Frances! We are delighted that your experience with us was professional and that your clinician explained everything to you clearly and had a hygienic approach, this is the best news we could hope for, wishing you all the best for the new year!
Professional and friendly
December 19, 2023
Reply from Vivona Earcare
Michael, thank you so much for your 5 star review!
We are overjoyed that you enjoyed your experience with us.
Have a wonderful Christmas!
I received a speedy service at a busy…
I received a speedy service at a busy time of year. It was a next day appointment. It was a friendly and professional service.
December 19, 2023
Reply from Vivona Earcare
Trevor thank you for your 5 star review!
We are happy that we were able to provide you with a next day appointment and that you enjoyed your experience with our service.
Have a wonderful Christmas!
Excellent experience
Excellent experience! Your clinician was very impressive, kept me informed about the procedure and answered all my questions. And my hearing was so much better at the end.
December 15, 2023
Reply from Vivona Earcare
Roswitha, Thank you so much for your 5 star rating, We are so happy that you had an excellent experience here with us and that your clinician was impressive and kept you informed throughout the procedure, this is excellent news, We are delighted that your hearing is now much better and we are wishing you all the best over this festive period! Have a good day!
Great experience at Vivona
Had a great experience at Vivona in Bromley, having some very stubborn earwax removed, from being met at the door and through the whole process. Totally recommend.
December 12, 2023
Reply from Vivona Earcare
Simon, Thank you so much for your 5 star rating, we are delighted that you had a great experience with us at our Bromley clinic, This is the best news we could hope for, Thank you for your kind recommendation, it is much appreciated, wishing you all the best over this festive period!
Reply from Vivona Earcare
Nick, thank you for your 5 star review! We are delighted that you had a great service here with us! and we appreciate your continued support, wishing you all the best for the future!
Reply from Vivona Earcare
Douglas, thank you so much for your 5 star rating! We are delighted that your service here with us was excellent and we look forward to welcoming you back whenever you need us again, All the best!
Very professional service
Very professional service , the assistant carried out the whole procedure without any issues . I have been to this company for three times and have always received a friendly , courteous professional service from all its staff .
November 14, 2023
Reply from Vivona Earcare
Thank you so so much for your review, We are delighted that you had a professional experience here with us and that your clinician carried out your procedure professionally and courteously, We are so grateful for your continued support, as it has been a pleasure meeting you, and you are welcome to return to the clinic whenever our need us! Wishing you all the best for the future!
Viv Croydon
I think John was the name of the man who treated me at the clinic. What a great guy, top tier customer service. Now I have been given a loyalty card hopefully I can get my family to use the service, so I can eventually get 25% off! All my ear is fully cleared, with before and after images showing his amazing work. I feel like I can hear a pin drop in a loud room now haha.
November 16, 2023
Unprompted review
Reply from Vivona Earcare
Michael, thank you so much for your review, we are so happy that you received a great service here, with your clinician John and that your hearing has now been restored, This is such amazing news, We are so delighted you now have your loyalty card, as you and your family are welcome to the clinic any time you need us, Wishing you all the best for the future!
Always friendly
Always friendly, fast and efficient. Was my 4th visit and will definitely be back as and when I need treatment again.
October 31, 2023
Reply from Vivona Earcare
Edward, thank you for your 5 star review, We are delighted that your visits with us are always friendly and efficient, Thank you so much or your continued support, Wishing you all the best for the future!
Good experience at Vivona Bromley
A very good experience, John in the Bromley clinic explained the procedure clearly as things went along and stopped if I indicated any slight discomfort. Was all very straightforward, was great to be able to hear properly once again. I would use Vivona again with no hesitation. Was also good to be able to see the before and after results on camera.
September 16, 2023
Reply from Vivona Earcare
Lesley, thank you for your review, We are so happy that you had a good experience here with us and delighted that your clinician John explained everything clearly to you. We're overjoyed that you are now able to hear properly, this is amazing, and its beautiful knowing you would return to us in the future! Thank you for all your kind words, wishing you all the best for the future. Have a great day!
Seen by Raimah at the end of September
Seen by Raimah at the end of September. She was kind, helpful, polite, reassuring and professional. She explained each procedure step by step. My hearing was much improved following my appointment.
September 29, 2023
Reply from Vivona Earcare
Thank you so much for your review, we are delighted that Raimah was kind, helpful, polite and professional, this is lovely news, and we are so happy that your hearing has now improved, Thank you so much for your kind words, wishing you all the best for the future, Have a lovely day!
Absolutely brilliant
Absolutely brilliant. 110per cent. The lady was very helpful from start to finish she explained everything to me. Such a lovely personality. Went in there could not hear a thing came out hearing everything. Would highly recommend. Wished I had known about u sooner
Will be back
James Cleary
October 16, 2023
Reply from Vivona Earcare
Thank you so much for your 5 star review James! We really appreciate it! We are so delighted that your clinician was very helpful and had a good sense of personality, and its amazing that your hearing was restored when you left us, This is fantastic, we are so glad you came to us when you did, Thanks so much for your kind recommendation, You are welcome to return whenever you need us, All the best, and have a lovely day!
A very professional experience
Have used Vivona Earcare several times and always receive a first class service. The whole procedure is pain free and you are kept fully informed throughout. After wax removal Vivona noticed my left ear was inflamed and advised I see my GP who prescribed drops clear up the inflammation before it became a problem. Thank you Vivona.
October 9, 2023
Reply from Vivona Earcare
Carole, thank you so much for your review, We are so happy that you have been here many times as it is always a joy welcoming you back to the clinic, and we appreciate you so much! We are delighted that your procedure was first class and that your clinician Raimah kept you well informed throughout, this is the best news we could hope for, You are welcome back whenever you need us, as its always a pleasure to see you! Wishing you all the best with everything, Have a great afternoon!
Very good service
September 29, 2023
Reply from Vivona Earcare
Thank you so much for your 5 star rating! We appreciate this so much, We are delighted that you had a good level of service here with us and we wish you all the best for the future! Have a great day!
A very pleasant experience
A very pleasant experience, quick appointment and very warm and professional manner. Quickly put my worries at ease and got the advice I needed.
September 23, 2023
Unprompted review
Reply from Vivona Earcare
Mariana, Thank you for your 5 star review!
We are overjoyed that you enjoyed your experience with us being able to book a appointment quickly with our clinician. We are happy that we could provide you with the advice you needed.
We wish you all the best for the future!
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