I have suffered with too much wax in my ears for a very long time. They were syringed at my doctor’s surgery but were unable to remove the wax. My daughter suggested I go private with Vivona and they... See more
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Review summary
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I’d had a problem with my right ear for 10 days prior to appt. Staff were punctual & friendly throughout explaining process. Treatment was quick & painless. And gave me back hearing in my ear whic... See more
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Naomi was absolutely absolutely brilliant very kind caring, explained everything I was very nervous she was kind gentle had plenty of time for me, I would definitely recommend her to everyone.... she... See more
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The lady who helped me was fantastic, she explained the whole process both before and as she was doing it. Was very gentle and provided great information for after care! Would highly recommend.
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Company details
Written by the company
Vivona Earcare is an ear clinic specialising in microsuction earwax removal. We take pride in providing immaculate customer service and high quality care.
Contact info
Interchange, 81-85 Station Road, CR0 2RD, Croydon, United Kingdom
- 0203 488 3824
- info@vivonaearcare.com
- vivonaearcare.com
4.9
Excellent
617 reviews
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Hasn’t replied to negative reviews
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Reply from Vivona Earcare
Thank you for your 5 start review Chris, We are delighted that your clinician made you feel welcome and at ease, and that the procedure was explained to you professionally, We are so happy you are a happy customer, Wishing you all the best for the future!
Brilliant service and care throughout
John was absolutely brilliant, he's so kind and professional and made sure I was comfortable throughout the microsuction procedure. John also called me ahead of my appointment to talk through my concerns, as I had sent a message to Vivona the night before. I've had on-going ear infections for the last 4 months, and I honestly feel so much relief since the procedure.
March 28, 2024
Reply from Vivona Earcare
Thank you for your 5 star review Dee, we are so happy your clinician John showed kindness and professionalism and that your experience was a brilliant one, this is the best news we could hope for, We are delighted that we could make your ears so much better and so happy you are feeling relieved, this is amazing, wishing you all the very best for the future.
Very welcoming and caring environment
Very welcoming and caring environment. I also liked that I could see the before and after photos.
March 25, 2024
Reply from Vivona Earcare
Vilma, thank you so much for your 5 star rating! We are delighted that you had a welcoming experience here with us, and that your clinician had a caring approach, this is lovely news, Wishing you all the best for the future.
Reply from Vivona Earcare
Loraine, thank you for your lovely 5 star review!
We are happy to read in your review that you enjoyed your appointment with our clinician John.
We wish you all the best for the future!
Been using them for (y)ears
Been using them for (y)ears. Efficient and friendly service.
March 25, 2024
Reply from Vivona Earcare
Nick, Thank you for your 5 star review!
Thank you for continuing to use our service, we always strive to be an efficient and friendly service.
We wish you all the best for the future!
Excellent Service!
Excellent service and extremely patient with me throughout treatment. If you ever need earcare, then I highly recommended Vivona Earcare.
March 16, 2024
Reply from Vivona Earcare
Raja, thank you for your lovely 5 star review!
We are overjoyed that you found our service excellent and that you would highly recommend our service.
We wish you all the best for the future!
Reply from Vivona Earcare
Thank you for your review Rebecca, we are so happy your experience with us was professional and swift, this is great news! Wishing you all the best!
Good
Such a lovely welcome when you go ! Very professional and kind personnel
The procedure is explained and is quite quick
March 2, 2024
Reply from Vivona Earcare
Marina, thank you for your amazing 5 star review!
We are happy that you enjoyed your appointment with our staff finding our staff both professional and kind.
We wish you all the best for the future!
Excellent Servvice
Excellent service all round. Easy to book and was seen exactly on the time of the booking. Very friendly. Treatments very clearly explained and carried out carefully.
March 2, 2024
Reply from Vivona Earcare
Mark, thank you for your wonderful 5 star review!
We are overjoyed that you found our service to be excellent, friendly and easy to book.
We wish you all the best for the future!
No hesitation in recommending Vivona
I had been experiencing some hear loss for a few weeks and a transatlantic flight with the pressure changes added to a head cold did nothing to help. By the time I got home the hearing in my left ear was severely impaired. I read that the NHS no longer treated blocked ears so I searched for a clinic close to me and came up with Vivona. So glad I did. I phoned at 10 a.m. and was being treated at 3 p.m. the same day.Raimah was fantastic. Everything explained in detail and the procedure was fast and painless. I received photographs of before and after, and I can now hear perfectly. Will definitely go to them again and encourage anyone who supects ear wax build-up to contact them.
February 27, 2024
Unprompted review
Reply from Vivona Earcare
Chris, thank you for your fantastic 5 star review!
We are overjoyed that we could offer you a same day appointment. Our clinician Raimah is one of our best clinicians and we are ecstatic to read that you enjoyed your appointment with her and that the procedure was explained as well as being fast and painless.
Thank you for recommending our service and we wish you all the best for the future!
I was very impressed with my…
I was very impressed with my appointment with John at Vivona in Bromley on Saturday morning. He talked me through the procedure, which was painless and has made a huge difference to my hearing. The follow up email with the before/after pictures was excellent too.
February 24, 2024
Reply from Vivona Earcare
Thank you so so much for your review, we are so happy to know that you were impressed with your clinician John and also your results. We're delighted that you have noticed a huge difference in your hearing and so happy you enjoyed seeing your before and after photos, Wishing you all the very best for the future.
Punctual and friendly
Punctual and friendly. Appointment was informative and treatment was successful and efficient
February 14, 2024
Reply from Vivona Earcare
Simon, thank you for your amazing 5 star review!
We are overjoyed to read in your review that you enjoyed your appointment finding it both informative and efficient.
We wish you all the best for the future!
A Great experience
Had a great experience at Vivona Earcare clinic, Croydon. The young lady was most helpful and charming - my issues were cleared and could hear again!
February 5, 2024
Reply from Vivona Earcare
Thank you for your 5 star review !
We are over joyed to read that you had a great experience with our clinician Raimah and that she was able restore your hearing.
We wish you all the best for the future!
Wax removal
I got a same day appointment which was great. The lady came down to reception to meet me and was extremely polite, professional and informative.
She explained what was going to happen in detail and was very gentle during the procedure. My ears were completely cleared and I was very pleased to be able to hear again!
I would definitely recommend this place.
February 9, 2024
Reply from Vivona Earcare
Paul, thank you so much for your lovely, and detailed review, we are overjoyed that you managed to get an appointment with us when you did and that your clinician was polite, professional and informative, this is the best news we could hope for. We are so happy that you can now hear again, thanks so much for your kind recommendation, wishing you all the best for the future.
It was a fantastic experience
It was a fantastic experience,
I came to the Vivona Earcare with my ear completely blocked which was causing me so much discomfort. Once the consultation was finished, I could hear again which was amazing.
Thank you very much x
February 3, 2024
Reply from Vivona Earcare
Gabriella, thank you so much for your 5 star review!
We are overjoyed to read that we were able to restore your hearing back to normal and that you enjoyed your experience with us.
We wish you all the best for the future.
Problem ears
I suffer with my ears and after going to the doctors which was unsatisfactory my son-in law recommended vivona. They were great I saw John and he was very good and extremely helpful. I would certainly recommend them if you have ear problems. They give you pictures of your ears before and after well worth the money.
Vivienne
January 18, 2024
Reply from Vivona Earcare
Vivienne, Thank you for your 5 star rating! we are so happy that you had a great experience here with us, and that your clinician John was very helpful! we are overjoyed that you would recommend us to others, and we are so happy that you enjoyed seeing your ear photos! Wishing you all the best for the future!
Great service from John
John was very helpful patiently explaining the process and carrying out the micro suction. The whole process was quick and efficient, about 5-10 mins for both ears. I would recommend Vivona Earcare.
January 18, 2024
Reply from Vivona Earcare
Thank you so much for your 5 star rating! We are delighted that your clinician John was very helpful and patient, this is lovely news! We are so happy that you would recommend us, Thank you so much! wishing you all the best for the future!
Excellent experience
From start to end, the experience was great. Appointment right on time, incredible attentive staff, explaining at every stage the procedure. All in all, the cleaning took around half an hour, and it was instructive and constructive. I will definitely be booking another cleaning in 6 months time.
January 12, 2024
Reply from Vivona Earcare
Thank you for your 5 star review Ray! We are so happy that you had a great experience here with us and that your procedure was swift and instructive, this is the best news we could hope for, we look forward to welcoming you back in the future whenever you need as as it was a pleasure to have you in the clinic, Wishing you all the best for the future!
Perfection
Was my first time getting professional ear wax removal so I was a bit apprehensive. However it turned out to be the best decision I made. I had one ear that I could hardly hear out of and my hearing has been fully restored. In addition I found it to be a very relaxing process with very friendly staff.
January 3, 2024
Reply from Vivona Earcare
Nyree, we are overjoyed to receive your amazing 5 star review!
We are happy to read that you enjoyed your appointment as well as relaxing and that we were able to restore your hearing for you.
We wish you all the best for the future!
The lady was really nice and friendly.I…
The lady was really nice and friendly.I appreciate how she cleared my ears even though the wax was hard to come out but she didn’t give up and it was all cleared .Keep up the hard work.
December 30, 2023
Reply from Vivona Earcare
Thank you for your review, Aisha, we are so happy that your ears were cleared and that your clinician was nice and friendly, this is lovely news, wishing you all the best this new year!
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