Vivup Reviews 2,386

My issues with a giftcard purchase were dealt with promptly and May & Sophie were absolutely very helpful. Amazing customer service from both of them.

real live person, not a foreign call centre or robot
very helpful & friendly
advice give quickly

Called to make sure no further payments post end of contract - very kind and professional to customers.

Needed some support and advice regarding a cycle to work bike I had ordered and got through to Emily on the phone. She was so helpful anf knew all the answers to my questions. She followed up with an email to make sure I had all the details I needed and was very helpful, friendly and patient.

Amazing help and extremly professional

So easy to use the website to order items you always get a respond when your order has been accepted
Items always arrive quickly

I have a really good overall experience with Perkbox on monthly basis. Recently I had to turn to Customer Service for purchasing something mistakenly. They were very helpful and efficient. Not only they helped me solve my issue in a timely manner, but also throughout the whole process kept me updated. Really pleased :)

Millie was so kind and patient with my query and she resolved it promptly, really happy with her service delivery.

Absolutely fabulous service! Customer services really helpful! Would definitely recommend

Paying more tax than the items are worth
Will never use it again

Great access to 1000s of savings from the UK's leading retailers, restaurants, food delivery services and attractions but also incredible wellbeing support: Mental, financial, and physical which is so important for our organisation.

I used Vivup Home & Electronics via salary sacrifice and, although there were some initial issues with my order, the team ultimately resolved everything and arranged a replacement TV for me. I appreciate the support provided and that the matter was sorted out in the end. Thank you.

The team got back to queries so quickly. Clare in particular was so helpful and nothing fell like to much trouble, she has kept me up to date throughout the whole process.
Thank you so much again :).

Very patient and friendly. Sorted my issue and concerns during my call. Thank you

My daughter was stressed/anxious due to a mistake she had made whilst ordering a gift card. She spoke to Keiran whose manner was so lovely and she resolved the issue, which my daughter was very relieved about.
She is a star & credit to the company.

Excellent Customer Service and amazing efficiency.
I had challenges with accessing Salary Finance due to corporate rebranding and name change at my Academy. Both the Vivup and Salary Finance Customer Service Team were knowledgeable and helpful. As soon as I was able to access the portal, the results were immediate!
Thank you Vivup and Salary Finance.

The team are very good 😊 & will explain everything I’ve had 3 items all was dispatched in very good time unfortunately with living in an island it’s not vivups fault that curry’s will not dispatch large items to an island 😢 such a shame really for islanders in the scheme.

I needed to return an item and initially the response was very slow by email- However I called them and spoke to Clare who was understanding and efficient and able to resolve the issues. She then kept me updated which was excellent and the matter was soon resolved.

Excellent service. I was struggling to place an order and just couldn't figure out what i was doing wrong. Spoke to a lovely lady called Tracy, and within 15 mins I had managed to place my order. Effortless 1st class service. Not only a great perk but to have such great support from Vivup as well its brilliant!

Has wide variety of products to choose from. Easy and quick process. Even with returns it very quick and simple. Monthly contributions is not heavy on the budget.